DoubleTree by Hilton San Jose

Leaving. Because it was that terrible

Nothing was worth even 1 star. Shower handle broke,drugs and cigarettes in head board and on floor. Safety is a huge concern with Covid 19 and they did not need any standards I’ve seen at other hotels

It was okay.

Very disappointed, I have been call to dispute a charge that I was charge for F&b which I didn’t order. I keep calling the front desk, they are very rude. I’m still trying to reach the front desk manager. I have called 6 time. Please check your recipe before checking out. They are charging people for F&B even tho the Restaurant's are closed due to the COVID-19. It doesn’t make any sense. Even tho the Starbucks was open. I have order tea and coffee to go and paid it there with my card. It was like $8 and some change. They charge me to my room $81.66. I didn’t even tell them my room #.

The staff was rude telling me that because I got a cheap price from booking.com that I have to pay for Wi-Fi and everything else. No microwave. Was not clean. They also told me that I would have to pay for refrigerator to store my insulin because I'm a diabetic.

Location to the airport was nice and the pool was open late.

Hair was stuck to the shower wall. The light switches had black dust crusted in the cracks like they have never been cleaned. The carpet was filthy after walking on it my feet were black. Carpet in the hall was buckled and a tripping hazzard. Bed too stiff and not clean.

Rooms are clean, beds are comfy.. I liked the location to the airport and they offer a shuttle.

The staff is rude and unpleasant. Probably one of the worst customer service experiences I’ve had at a hotel. There were no issues with our stay, however the staff was miserable and unhelpful.

Location

Front desk staff is rude and the rooms need updated terribly. They have done little to accommodate their guest through these challenging times.

fee for parking rooms are dated and tired overpriced