The flight attendants were warm and had a great attitude. They were helpful and attentive.
The staff uniform was clean and they were so friendly.
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
Good food,helpful staffs .
Plussat: "The seating was cramped for a 14 hours flight but the staff was excellent."
Miinukset: "Food options not always what I was expecting."
Plussat: "Excellent Cabin services."
Plussat: "Yeah everything was good flight timing was very accurate I loved their service"
Miinukset: "Hotel or a waiting area should be arranged in case of flight delay"
Plussat: "We really enjoyed this airline!"
Plussat: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Plussat: "Qatar airlines seat"
Miinukset: "Bigger lavatory in the plains"
Plussat: "Attentive and friendly crew, leg room"
Miinukset: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Plussat: "Always on time"
Miinukset: "Food bad. Much better taste at the lounge in Doha"
Plussat: "Overall experience was good!"
Miinukset: "Keep the good work up."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Crew was very polite and helpful."
Miinukset: "Quality of food could be better Hindu meal was not as good as expected"
Plussat: "qatar airways is able to accommodate my low sodium diet"
Miinukset: "headphone for entertainment did not work"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew and accommodations"
Miinukset: "Availability of vegan meals"
Miinukset: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Plussat: "Regular A330 was substituted for a 787 dreamliner."
Plussat: "seat was great"
Miinukset: "flight attendant should be nicer"
Plussat: "The airline was helpful even though the flight was delayed"
Miinukset: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Plussat: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Miinukset: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Plussat: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Plussat: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Plussat: "It arrived on Time."
Miinukset: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Plussat: "Plane was excellent"
Miinukset: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Plussat: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."
Plussat: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Miinukset: "light breakfast and light snacks for an 8-hour flight? come on!"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Easy boarding. Courteous, helpful and professional crew members."
Miinukset: "No internet service on long international flight."
Miinukset: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Plussat: "The crew were all lovely + meals were excellent."
Plussat: "I liked the crew"
Miinukset: "My first flight to DOHA was cancelled"
Miinukset: "No entertainment"
Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Miinukset: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Plussat: "The entertainment selections and the comfort of my seat."
Miinukset: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Plussat: "I enjoyed the staff"
Miinukset: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Could not understand the boarding calls at the gate. Partly due to PA and partly due to poor enunciation. Short uneventful flight no entertainment and simply drinks service.
Plussat: "Though departure was delayed, arrived at destination on time!"
Miinukset: "Entertainment options"
Miinukset: "Purchased food on board. Dry and unappealing."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Miinukset: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Plussat: "Great crew, early arrival"
Miinukset: "Old screens, snacks getting smaller, too much ice in the drinks"
Miinukset: "Bag drop agent was not helpful."
Plussat: "Nice on board crew."
Miinukset: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Plussat: "I liked the choices of movies"
Miinukset: "The seats were dirty and the snack choices are not healthy at all."
Plussat: "The staff was very nice and helpful with prechecking my bag at the gate."
Miinukset: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Plussat: "The crew was excellent."
Plussat: "Great crew, easy process overall"
Miinukset: "Make 1st class cheaper and give free wifi!"
Plussat: "Seat comfort"
Miinukset: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Plussat: "Great crew, snacks, comfortable flight."
Miinukset: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Miinukset: "Not delay the flight for 3+ hours"
Plussat: "The seats were very comfortable even though legroom was limited in the basic cabin."
Plussat: "Good crew."
Miinukset: "Very tight spaces. No tv."
Plussat: "Comfy seats, quick service."
Miinukset: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Plussat: "Service by the Delta team"
Miinukset: "Seats not roomy enough"
Plussat: "great service, easy to get on and off, snack options and drinks were all great"
Miinukset: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Plussat: "Service; security gate in NY close to departure gate."
Miinukset: "Arrival Gate in San Jose far from exit."
Miinukset: "Not much food offered on a long flight."
Plussat: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Miinukset: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Plussat: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Miinukset: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Miinukset: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Miinukset: "It’s was the best flight in my life"
Miinukset: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Plussat: "As always, the crew and amenities were first rate."
Miinukset: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Plussat: "On time arrival"
Miinukset: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Plussat: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Miinukset: "The pilot did a nice job of flying in and banking so we could see the view.."
Miinukset: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Miinukset: "Seat, did not get upgraded"
Plussat: "Fast and comfortable"
Miinukset: "No tv but understanding"
Plussat: "Crew was curious and quick to think of alternative solutions."
Miinukset: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Plussat: "The flight was very on-time and it reached the destination even earlier than expected."
Plussat: "I will know more on my flight back to my destination!"
Plussat: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Miinukset: "On this occasion I actually enjoyed it all"
Plussat: "Flight was smooth and leg room great"
Miinukset: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Plussat: "The turkey sabdwhich was tasty. Good movies."
Miinukset: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Miinukset: "No trash bag in my seat for puking or bubblegum"
Plussat: "Comfortable plane"
Miinukset: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Plussat: "We didnt have food or entertainment because the flight was short."
Miinukset: "There was nothing that I didn't like."
Miinukset: "Poor leg room compared to jet blue"
Plussat: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Miinukset: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Plussat: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Everything other than luggage situation"
Miinukset: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Miinukset: "I was charged $60.00 for luggage"
Miinukset: "2h30 delay and no follow-up for connecting flights"
Plussat: "Everything was great"
Miinukset: "I’d honestly pay more for childless flights"
Miinukset: "Our luggage did not arrive at our destination!!!!"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The flight was seamless,appreciated the frequent food and drink service"
Miinukset: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Miinukset: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Plussat: "Arrival on time ."
Miinukset: "Changing birding multiple times."
Plussat: "Lufthansa is just the best. The flight crew was so pleasant the entire trip and they work very hard to make sure the passengers are comfortable. The food was even good! Lots of perks included--free wine, beer, etc. along with headsets for the movies."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plussat: "Safe trip. Announcer had a radio voice."
Miinukset: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Plussat: "Meal was good."
Miinukset: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Miinukset: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Miinukset: "The flight got delayed and it was a nightmare for my handicap old mom."
Miinukset: "Delayed flight"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "It was ok"
Miinukset: "Two flights were both late Had to run to gate Luggage delayed"
Miinukset: "Seats in business very uncomfortable and there was no entertainment"
Plussat: "- crew was great - food"
Miinukset: "- turbulence - boarding time delayed - tv touch screen"
Miinukset: "The airplane was very late, so I didn't make it to my connecting flight."
Plussat: "The most comfortable trip"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Miinukset: "The seat didn't go back at all"
Miinukset: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Plussat: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Miinukset: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Plussat: "my favorite airline"
Miinukset: "They forgot the luggage at Frankfurt."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."
Plussat: "Service & food were good in business class."
Miinukset: "The business class seats were identical to coach, with no leg room."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "everything excellent overall"
Miinukset: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Plussat: "Takeoff was on time and efficient."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Every thing"
Plussat: "He was kind."
Miinukset: "Despite the fact that I knew I would miss my connecting flight in Frankfurt because of the delay in Switzerland, the gate agent had no control to schedule me on an alternative flight. I missed my flight coming out because the connection was so tight and the Frankfurt airport so large so I tried to adjust things in Geneva to be proactive. The agent called his manager who said he couldn't do anything. As a result, I did indeed miss my flight in Frankfurt and ended up having to spend the night in Frankfurt. I got back 20 hours later than I should have, and all because Lufthansa doesn't empower their gate agents to use common sense to help their customers."
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."
Plussat: "Crew nice"
Miinukset: "Flying in general in uncomfortable. The is nothing complimentary from the airline expect a very small cup of fluid."
Plussat: "They were good to my two year old daughter"
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Miinukset: "We pre-ordered our meal and was on the list, but our food was not put on the plane. The steward tried to gather their snack meals in order to provide us dinner, but it was disappointing. We hope our pre-ordered meals make it onto the plane on the return flight. There was no comfort kit in business"
Plussat: "Captain's landing skill, boarding on time"
Miinukset: "Would be better to have more leg room! Checkin counter hospitality"
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "Flight was good"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."
Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "entertainment selection, 5hr 30 min trip"
Miinukset: "bumpy ride, no snacks, very little info about connecting, KEF airport signs to passport control not intuitive"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"
Miinukset: "My flight from Keflavik to Boston was cancelled. Waited on the phone for over an hour to speak to an Icelandair rep. Was told that I would be sitting next to my friend for the 6 hour flight. Found out at the gate we weren’t. Overall dissatisfied. Cheaper fare but at what cost. Gate area was a mess."
Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"
Plussat: "It was just OK. We were on time so that she good."
Miinukset: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Plussat: "The whole flight was wonderful, food, we got a meat and cheese box, was great. Movie options were great. We got pillows and blankets and free water. The flight attendants were wonderful and always very helpful."
Miinukset: "A couple of things happened that brought down the scoring if these didn't happen the score would be higher. First.they lost/forgot to put my luggage on the plane. When we got to Newark there was a guy waiting for me and told me my luggage was still in Iceland. Not a huge inconvenience because I was home, but was was irritating was that we paid for an extra bag but they lost my bag. I feel i should get reimbursed the charge for the inconvenience. I'll take this up with the airline directly."
Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."
Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "Good service and aircraft. The flight crew's manner and uniforms were very sophisticated and reminded us what inflight service could be. US carriers could learn from Icelandair."
Miinukset: "The food offering was very limited."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "Comfy seats, tasty food"
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Miinukset: "The seats were too narrow."
Plussat: "great service, no complaints whatsoever."
Plussat: "This 767 was a very nice and spacious plane"
Miinukset: "No snacks, no meals offered"
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Plussat: "Crew service"
Miinukset: "Flight delays"
Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."
Plussat: "This flight was 100% full, so I was bumped to first class"
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Plussat: "I love being able to get in and out of security much easier than other airlines. Love Iceland air. Just need to be prepared to bring food to eat"
Miinukset: "not enough liquids/beverage service"
Miinukset: "Never got to Reykjavic"
Plussat: "Nice flight crew and good customer service."
Miinukset: "Food wasn't included nor were any snacks, 2$8,$ I thought was a bit cheap for an international flight. Also, it wasn't the best selection for special diet people (I'm vegetarian and gluten free)."
Plussat: "Ain't like them at all"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."
Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"