Sheraton Old San Juan Hotel

The pillows were nice & bed really comfy.

The pool could have been bigger, & there was no refrigerator in the room.

Only reason this wasn't rated excellent is because the check-in was a nightmare. We advised well in advance of early arrival cruise ending. Also advised of medical accommodations necessary and confirmed Jr. Suite, Bayfront, Balcony (Juliet type, not balcony). We stayed in the lobby until a little after 5:00 p.m. waiting for our room. Said they were waiting cleaning of the room and tried to offer a smaller, no-view room for earlier entry w/o offer for refund in cost. Stayed and waited for booked/paid room. Accommodation was a late check out time. Now for the good news. Our room was SPECTACULAR! Huge and a $1,000,000 view. Cruise ships in and out of docks right across the street from your room. Wonderful views night and day. Jonathan at the front desk and the manager were the only friendly front desk people. Manager offered late checkout. Jonathan had a fruit and cheese platter and a bottle of wine delivered to our room for my birthday. Old San Juan is colorful and interesting. I would not recommend any other hotel booking. The room, Jr. Suite, Bayfront, Balcony, could not be topped at any price. Fairly expensive, but happy we booked and stayed here. Flights back to US mainland cancelled due to storm. We are staying two additional days and moved to Marriott Courtyard Isla Verde Resort. Excellent. Oceanfront beach, hammocks on beach, chairs, umbrellas and swimmable beach all here. Every person here was absolutely wonderful and go overboard for your pleasure. Only negative is that it is far out from any activities and outside dining. Perfect for relaxing on the ocean.

Horrible check-in. Supposed to be at 3:00 p.m. No early check-ins and we had to wait until 5:00 p.m. for our room, even though we pre-checked in on arrival at 10:00 a.m. Offered earlier room ready, but it was smaller and had no bay view at all. No refund offered for lesser accommodation. We waited them out and were thrilled with our booked and paid for Jr. Suite/Bay View/Balcony. Not a walk out balcony, a Juliet balcony, but perfect view of piers 1-5. Huge room with separate living, eating and bedroom. Pull out couch in living room could accommodate 2 additional sleepers. Great sandwiches in lobby café. Small pool with great window views of city.