Grand Hotel Des Bains Kempinski

I have stayed 3 times at this hotel, every time I have the best time. Staff were very helpful and friendly. the rooms were clean. the service at lounge and restaurants was amazing. Will back soon for sure.

-

- the location is somewhat off the Dorf, but since the hotel stay includes public transportation (which is excellent) this is hardly an issue- it rather guarantees a certain silence (that we did enjoy). It is still very close to the SignalBahn e.g. - the breakfast buffet is simply excellent! - staff is very very friendly!

- the check-in process seemed more cumbersome than in hotels of the next lower category. This may be due to an extra effort, for the extra star, for an extra customized welcome!? (we felt a bit like small children being taken by the hand, but other guests may totally appreciate that layer of special customer focus) - our Internet access did not work as advertised (room number + checkin name) during the entire stay, so for every device that we wanted to add we had to see the reception again for them to enter a voucher code as workaround. One morning the access wouldn't work at all- apparently due to a server outage (due to weather conditions!?)