Karlovy Vary hotellia

Plussat: Really hepful staff. Verynice wellcome. We travel with two small lovely sausages dogs and everybody was very nice to us. Forest arround. Nice location for dogs also. Please help us pets are wellcome everywhere! Leave room in nice conditions,

Miinukset: There’s no elevator till last floor. The jcuzzi was out of order.

Plussat: Perfect location, beautiful set of old buildings and just this! Our room was not available at check in time, we had to wait for almost an hour after the scheduled time. Despite the goodwill and friendliness of the reception staff, frustration continues to enter the room. Exaggerated decor, tiny shower, stained and antique carpet and difficulty accessing rooms. And what is more important in a spa hotel? The spa! But expect to find bathtubs and toiletries out of order! Frustrating! But the worst part was perhaps the smell of food invading the lobby. The huge amount of deodorizing appliances was insufficient to correct the problem. The city is beautiful and deserves to be known, but consider a hotel that delivers on its promise to stay. This is definitely not it!

Miinukset: Leave the hotel after the first night, even after paying for a two day stay. Run away to Dresden and had a pleasant stay.

Plussat: Great traditional ambience, good Spa offering, nice location and nice staff

Miinukset: Restaurants/Food could be improved

Plussat: Everything was superOK!

Miinukset: ---

Plussat: Very nice hotel. Ideal location with beautiful surrounding, friendly and helpful staff, great breakfast.

Miinukset: The only negative things was that the jacuzzi was out of order.

Plussat: Everything!!! Wellness center 10/10 Room 10/10 Food 9/10 Overall very good hotel!

Miinukset: Everything was amazing

Miinukset: Emme saaneet varaamaamme huonetta. Tilalle saimme isomman huoneen, mutta ilman ilmastointia.

Plussat: Aamiainen oli todella monipuolinen ja jokaiselle jotakin. Kansasinvälisen aamiaisen lisäksi löytyi myös paikallisia erikoisuuksia, jotka vaihtui päivittäin.

Plussat: Sijainti täydellinen.

Plussat: Great location. Best Breakfast ever in Czech

Miinukset: Nil

Plussat: Aamiainen ihana.

Plussat: Its very nice and quiet and very lovely staff

Miinukset: Nothing to say

Plussat: Remarkable stuff! We did enjoy the great service during our stay. The restaurant did surprise us as well - take this instead of the Promenada for dinner, you won't be disappointed! Great breakfast, too!

Plussat: Location and comfort of the stay.

Plussat: Good breakfast Clean room Beautiful view 50m to thermal waters Caring staff Parking place

Miinukset: Quite an old furniture and design

Plussat: Ihana romanttinen nimensä mukaan

Miinukset: Ei mikään

Plussat: Everything was wonderful! Plus they put on a damn good spread for breakfast!

Miinukset: That I couldn’t stay longer.

Plussat: The rooms are lovely, we really enjoyed it. Very cosy, very clean. The area was lovely and quiet and going to city center super easy.

Miinukset: The staff in the restaurant area was a disgrace. When entering the restaurant with 100 tables we had to chase down somebody to find a space to sit - every single time. The place got really packed over the holidays and everybody seemed to be overwhelmed. We really tried with smiling and being extra polite but all we got back were angry faces and on the last day the waitress at breakfast snapped at me, when i asked her, if we can sit here. She turned to her colleague pointing at me talking Czech while I still stood next to here (still havent found a table). Nobody speaks English (but all staff is fluent in Russian) to the point where I failed to book a Spa treatment as nobody could tell me anything (or explain me that most Spa treatments actually seem to be in another hotel)

Plussat: Big room, nice breakfast and supper buffet

Miinukset: We are quite disappointed that the staffs are not helpful, only the reception can speak Ok-ish English but not friendly. While the hotel is famous for Karlovy Vary’s hot spring, you hardly to get any thermal bath for a short stay. The so called “wellness access” is just a swimming pool and a Sauna, for other services related to thermal bath, you have to book them with additional cost and in advance, which is not clearly explained. BTW, they charged us 12 eur for parking when we checked out, not sure if this is normal in Czech

Plussat: We were a family and had two rooms. Very nice Grand Hotel with the flair of the early 20th century. Great location. Breakfast room beautiful, breakfast also very nice. Huge variety of medical treatments. However, to actually be a 5* hotel in an international sense, a few important things were missing.

Miinukset: While we generally enjoyed the say this is what we did not like: First and foremost, the majority of the guests and particularly the way people were dressed, also during breakfast and dinner, was not appropriate to a 5* Grand Hotel how it is expected in the center of Europe. The hotel was visited particularly by one nationality and most of these people had no clue how to behave in such a hotel. Flip flops and shorts should be forbidden by the management of a 5* hotel as other guests are insulted by what they have to see - during dinner and breakfast particularly. The mix of the guests is the reason why we will probably not come back, although we liked the hotel itself very much. Secondly, the brightness in some of the public rooms should be reviewed. The Cafe Vienna for example is a beautiful room to relax in the afternoon over a coffee or tea but if you feel like sitting under floodflights in a football stadium, every athmosphere is distroyed. Generally speaking, there are not enough rooms where one can sit down and relax during the day, something we know from other Grand hotels. Thirdly, for such a huge Grand hotel, a pool with some relax areas would be nice. There is a pool, yes, but it is more medical bath than a pool. And last but not least, the friendlyness of the staff, in the cafe and the restaurants, could be improved, altough I have to admit that remaining friendly serving some of the guest and how they behaved, is a challenge.

Plussat: The hotel is very nice, the way up and down with the funicular is very good. The food was o.k.

Miinukset: Not all receptions speak English, and the same goes with the concierge whose English was not enough to show and explain, so he wasn’t effective. The receptionist can be far more cooperative, it is their duty to help the guests. There is not enough stools and beds in the poolside, we had to sit on the steps. The cleaning lady didn’t change the sheets , we stayed four nights, the sheet had stains but she didn’t change them.

Plussat: We stayed in the hotel for two days. Clean room. Tasty breakfast and dinner. View from the room.

Miinukset: The massage was very soft. There is no shower curtain in the bathroom.

Plussat: Positive-Property has spacious and clean rooms, great view,very helpful reception staff.Beautiful Christmas decoration. Breakfast delicious, a lot of varieties

Miinukset: Negative- spa staff specially the one who do massages should be aware that we are paying for massage ,si therapist should focus on our problematic area not just apply cream . Massage was without any focus, power and I will never ever pay for this treatment, it was a vast of the money . I like to take balneotherapy - medical mud it was impossible

Plussat: Muhkea paikka ja loistava aamiainen. Hyvät vuoteet ja rauhallinen ympäristö.

Miinukset: Huoneessa ei ollut ilmastointia.

Plussat: The hotel rooms and everything in the hotel has a very special Charme of the glorious old days. Nothing looked too old and the room was spacious and spotless

Miinukset: Improvement could be the recreational wellness facilities. The whole area really reminds more on a hospital then anything else.

Plussat: Everything was perfect!

Plussat: Amazing view :)

Miinukset: I got a room that is near elevator and stairs There was a lot of noise.

Plussat: Location was excellent for walking around the town and shopping despite the difficulty of getting a car near it. Breakfast was also very good and the hotel room was comfortable and stylish.

Miinukset: The bed was a bit firm. The layout of the hotel was a little confusing and it was difficult to get a car near it to unload our suitcases.

Plussat: Everything splendid

Miinukset: Everything spot on

Plussat: Aamiainen oli erittäin monipuolinen ja runsas. Suomalaiseen makuun tarjolla on Tsekeissä melko ruokaisiakin juttuja, mutta nyt oli paljon muutakin! Tarjoilijat toimivat todella sujuvasti, ja kahvia oli saatavilla useammasta pisteestä, joten mitään jonoja ei syntynyt. Todella hienot näkymät myös aamiaishuoneesta!

Miinukset: En oikein keksi mitään sellaista, josta en itse pitänyt. Sain aivan uskomattoman hienon näköala huoneen eli jokiuoman ja vanha kylpylärakennuksen puolelle. Jos nyt joku olisi todella ääniherkkä ja häiriintyisi vaikkapa siitä, että ko. kylpylärakennuksen edessä saattaa olla ilmaiskonsertteja (tyyliin jazz, melodinen musiikki, kuoromusiikki), niin tämä ehkä hyvä tietää, ja toivoa erikseen hiljaista huonetta. Mutta itse siis pidin tästäkin!

Plussat: Rooms Location Bathroom Massage and Spa

Miinukset: Just the breakfast and dinner need more variety and creativity in the menu, that is it as simple as that, other than that, everything else were great.

Plussat: Super clean hotel ,staff really kind and amazing position !

Miinukset: Parking maybe it's a little too much high, 20 euro for 1 day.

Plussat: Very clean rooms, great breakfast with lots of variety. Stylish hotel. Loved the tea room. Overall very pleasant stay. Fantastic location!

Miinukset: Couldn't get any usable Wifi connection in the rooms or common areas... which is pretty unacceptable in this day and age. Lighting in bedrooms and breakfast room is florescent white light... very medical and sterile. At first we were placed in a room with twin beds - booked a "Double or Twin Room" (as I recall there was no double option??) but specified via special request box well in advance that we'd like a double bed. We did eventually get changed but was made to seem like this was a courtesy and near impossible....

Plussat: It was a short but good experience. Staff very kind.