Dream Inn Santa Cruz

We came here for our anniversary weekend. We chose to valet our car and the attendant didn’t lock it so our car was broken into!! Items were stolen and the whole car has been rummaged through, our stuff was everywhere. The on site manager didn’t seem very concerned and I had to ask to be refunded for the parking I had paid for. $25 for my car to be left unlocked in your care and then vandalized?! The least they could do in that moment is immediate take the charge off. I couldn’t believe I had to ask and even then they were reluctant. The customer service here is lacking severely. It took them over 3 weeks to follow up on our claim only to let us know that they would only be covering the cost of the stolen items, no other consolation or genuine apology. They didn’t seem to care about our business so we will be taking it elsewhere in Santa Cruz. We’ve stayed here before but will never be staying here again. Very disappointing.

Not worth the price

The room was good size, nice design, beautiful view and nice pool

Hair in the bathroom, very dated, hallway carpet smells, iron baby crib. Could have spent the money in a better place elsewhere, I was expecting something better for this price.