No resort fee if extra facilities not used
Bed so relaxing. Nidah spa was very nice. I really pampered myself.
Nice Hotel. Good location. rooms dated.
Staff was excellent. Very accommodating. Lobby and bar are updated.
The rooms are very dark. No overhead lighting, just floor lamps.
Not the room we booked
We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
No heat in 60 degree temps
Great hotel marred by two issues
1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
Not able to self park?
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating.
The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
Good value in the low season
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants.
I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
Great location and great value for money at least
Great public spaces
Windows in room were a little janky
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
Excellent for large groups or tours.
Excellent Location, But Problems
Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
Santa Fe Plaza sijaitsee 4 minuutin kävelymatkan päässä ja Loretto Chapel 8 minuutin kävelymatkan päässä majoitusliikkeestä. Käytössäsi on business center, express-uloskirjautuminen ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 377 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.