Sheraton Santiago Hotel and Convention Center

Igor from Slovenia at the consierge service desk was very helpful.

It is definitely not 5 star hotel!!!.The property is aged and need renovation. The shower feetings were rusty and it was awful smell of canalization in our room, especially at night. The” executive club” have no even plane water during the day. Only few bananas abd apples were offered...The complimentary drinks were not refilled .We asked for clean glasses on Executive club reception and waited half an hour for them without result....It is not possible to pay by European payment card in the restaurant- you have to go to reception with waitor for exchange of cash with very specific rate .The cofee machine was present in our room but ... without coffee capsules.. The breakfast had very limited choice of food - there were no salmon, or salad leaves, or cheese selection ( it was soya cheese and local hard cheese only).

Service was excellent. The breakfast wait staff, for me, was the best part of staying at Sheraton. Juan Pablo, Magaly and Valerie always had a welcoming smile to start your day right. They deserve a raise and a promotion. It felt like leaving family when I said goodbye to them. The technicians who serviced my bathroom were also very helpful. The attentiveness of the staff to any issue raised and their eagerness ensure that your issue is resolved is also laudable. On the last day I had breakfast I was given a farewell slice of cake which was a total surprise. It was a very thoughtful send-off which I appreciate.

I had problems connecting to the wifi and had to be transferred to another room. In the other room, the wifi connection was good but there was an awful smell from the drain of my bathroom that took two service personnel to clean. I think Sheraton would do well to make checking the drain in the toilets mandatory. It would also be nice to have more variety at breakfast.