The Ritz-Carlton Santiago

Bed was comfortable

Service was poor. I ordered an airport pick up and the driver didn’t show up until 30 minutes later. It was a tiring flight and we arrived at 1:20am as scheduled but the driver didn’t turn up till almost 2am in the morning! I understand stuff can happen but the worse thing is that I received no apology for this incident and the reception didn’t seem to care. I would feel much better if they just apologise and feel sorry for me. Then when we checked out and were leaving no one helped with our luggages.. we had a little kid with us so we needed the help with not many hands available. Instead the hotel staff was just standing there watching us with all these hassles and didn’t offer any help at all!! He didn’t even bother opening the hotel entrance door for me , another guest was kind enough to open the door when I didn’t have a spare hand. This is probably the worse 5-star hotel experience I ever had. I’ve had stay at numerous hotels in the past 10 years and this is the worse.