The Ritz-Carlton Santiago

Clean room, nice bathroom, great view, fiendly staff, excellent restaurant.

1) The biggest problem was the bed. With a matress so old that you could clearly see how it was deformed from regular use with depressions in the spots people would normaly sleep on. This made for quite an uncomfortable night with my wife leaving with neck pains the next morning. Everything else was excellent, but the bed is such a central part of a hotel experience... 2) The air conditioner didn't quite achieve the temperature we wanted, seemed to lack power and the room stayed slightly warm for my taste despite several attempts to regulate it. For a hotel of this calibre and for the price it costs I expect everything to be perfect.