Santos hotellit lähellä Miramar Shopping Center

Plussat: Good location Beach at 300m Confortable room Wifi high speed

Miinukset: Sauna out of order

Plussat: Location and facilities

Miinukset: The bed covers are very dry, synthetic. The location of the bar did not invite us to have a drink. I did not see any tourist information.

Plussat: location. Close to the beach.

Miinukset: no cover only a sheet to sleep with. it got cold when then and condition was on.

Plussat: The bed is really nice (king size) and comfortable. Bathroom clean and very good shower.

Miinukset: At 14:00 the room was not ready, we needed to wait until 14:30h. Breakfast not nice, coffee and milk keep finishing and we had to wait quite a lot for the replenishment.

Miinukset: I WAS PROMISED A RECEIPT BY EMAIL THIS DID NOT ARRIVE AND DESPITE ME SENDING A MESSAGE TO THE HOTEL STILL HAS NOT BEEN RECEIVED. THIS IS URGENT AND NEEDED TO SUBMIT TO COMPANY ACCOUNTS, OTHER WISE I AM OUT OF POCKET. UNLESS RECEIVED I WILL NOT STAY HERE AGAIN, NEITHER ANY OTHER OF GTHE RADISSON GROUP AND WILL NOT USE BOOKING.COM

Plussat: Practical option for the car if you’re driving.

Plussat: Bed Shower Gym and pool on top roof are very nice.

Miinukset: Internet was terrible.

Plussat: Ok breakfast ok for price

Miinukset: Air conditioning not very good

Plussat: Location great, convenient and affordable valet. View from roof top is nice.

Miinukset: Not Even close to 5 star. Quite underwhelming. Low floors look out to the roof of a mall, very loud noise from mall and event happening at hotel.

Plussat: Staff are very friendly, and hotel is very clean

Miinukset: Room service waiters need to buy their own cork screw, the hotel should provide it to them. The childrens coordinator should respect other guests using the pool when practicing their activities. The swimming pool was unbearable to whom was without children. It should have a time for children activities and other guests should be Informed q

Plussat: Breakfast Location Staff

Miinukset: Room are old And early in the morning the cleaning women started to make a lot of noise cleaning rooms near my - it was saturday

Plussat: Great roof terrace and view. Great location by the beach. Good food

Plussat: Good location, clean, good staff, amazing view, good breakfast. I recommended!

Plussat: Definitely not a 5* I don’t even do 4* but this could pass as one, the building needs looking after.

Miinukset: The WiFi is shockingly poor, only one lift worked so getting between floors was a nightmare. My friends sun-bed was taking from a guest and they threw her stuff on the floor. When she went to complain she was told nothing could be done and that manger didn’t really care about the issue

Plussat: Everything

Miinukset: Everything

Plussat: Great price and location, very close to beach. The hotel is quite retro (older decoration) but well maintained. Clean and good shower. Breakfast was nice, good range of options. Unfortunately we didn't have chance to use pool / bar but did take a look and looked great. Nice view too!

Miinukset: Unfortunately you need to pay for parking, whilst not too expensive it is a shame this can't be included in the rate.

Miinukset: Ants (insect) in my room. I changed room in different floor but again appeared ants. Seems that all floors are with ants (insects) in rooms.

Plussat: Great location, fabulous sea view, great pool, good breakfast.

Plussat: Nice restaurant with nice staff and good food!

Plussat: Large room and location in front of the beach.

Miinukset: Almost 1 hour to do the check-in. Breaksfast missing some items. Installations quality below the expected one for a Mercury. Although previously requestes, the baby crib wasn’t prepared when we arrived.

Plussat: Good value. Good location. Friendly staff. Good breakfast.

Miinukset: Problems with the elevators.

Plussat: The beach tent.

Miinukset: The pool was closed for maintenance. You could have mentioned this a time of booking. Toilet was broken. No milk in Fridge, air con was not working probably. No wine glasses, no room service menu and had to pay a room service fee for a delivery of a bucket of ice as well when you collect the ice bucket directly from the restaurant. English speaking employees were limited in numbers. Also, the location of the beach tent was inaccurate as per the written communication in the lift. No coffee available for early check out! Perhaps a coffee cart.

Plussat: It was all ok. Practical, etc. Also the breakfast was good, except (see below) ...

Miinukset: A Brazilian habit maybe: at the breakfast table there was no salad, tomato slices neither cucumber. In some other countries you find these at the breakfast table. They are nice on your toasted bread, on the cheese, ham, or whatever. Nowadays, the global health trend "almost requires" these items.

Plussat: Location

Miinukset: Room cleaning very poor.

Plussat: I liked the location and their beach service where they already had chairs and umbrellas in the beach for guests. Also their towel service at the front desk.

Miinukset: The pool was under renovation and also the rooms and bathrooms needed renovation. You could see mold forming on in the bathroom floor. The sofa also seemed very dirty. The rooms really need renovating.

Plussat: Has a nice restaurant. The room was large and clean.

Miinukset: The pool was small, just for children to play in. Also there were no umbrella's.

Plussat: Breakfast was excellent.

Miinukset: There is no carpets in the room. Room floor is in tiles. Really strange and an unpleasant feeling.

Miinukset: Breakfast, valet service/hotel parking is controlled by disturbed people. Some staff people were predisposed with (never saw them before).

Plussat: Very pleasant staff, great location, next to the shopping mall and 7 min walk from the beach.

Miinukset: They put plastic sheet under normal one which made it uncomfortably, slippery and we woke up sweaty. In shower we had invasion of small flies.

Plussat: Location, room size, bed (amazing!)

Miinukset: The breakfast is too expensive, but good.

Plussat: Very clean, excellent room and in a good area of the city.

Miinukset: Swinging pool small, breakfast to expensive in my point of view.

Plussat: The location is nice, and I loved the breakfast, except the mash eggs.

Miinukset: The crew never smile... NEVER!

Plussat: Breakfast was nice...especially the Tapioca Location is too good

Miinukset: ACs in the room not powerful enough.Have put a picture of their noisy AC Gustavo was rude during check.out Bedsheet and Pillow covers not clean

Plussat: 1).Good Location and you can walk around to all key places.Very centrally located. 2). Good Breakfast.

Miinukset: 1). Spent 2 hrs just checking in and moving rooms since, the initial rooms given to me did not have the AC funtioning. In fact, some rooms have standalone ACs rather than normal ACs and these ACs make noise. They are called Robozinho by the hotel staff.Avoid rooms which have these ACs.These ACs make noise and also windows of rooms with these ACs have a tape attached and hence, not sound proof.You can hear noise from the road. Have attached a picture as well of the Mobile AC and the window 2).During check out one staff by the name of Guatavo spoke very rudely with me for no reason. 3). The pillow covers were unclean. 4). Rooms too small and noisy-seemed more like Ibis to me than Novotel.

Plussat: Location Shower with a view

Miinukset: Some staff were impolite Rooms were not as clean to the standard of other Novotel I had stayed in Europe Bed sheets were changed just on our last day of one week stay despite leaving a sign asking it to be changed Central air con was not working in a hundred rooms and we were not informed at check in. There was amobile unit that did a ok job but clearly substandard for the heat wave happening that week . I had asked concierge to have unit looked and was informed this was going to be handed over but nothing happened

Plussat: Location is perfect and the area amazing

Miinukset: The pool is terribly bad in service, not clean. It’s bathrooms were disgusting.

Plussat: The only thing was ok was the treatment of the clerk Lucas at all the moment was there to help me even if he couldnt do much. Overall was a normal to poor stay. I liked that was walk close to the beach and with nice places around like markets, bakery, bus and so...

Miinukset: Check-in experience was made by a cleaner not the recepctionist. I called before arriving they said the room was done, but when I arrived i had to wait because my room wasnt clean yet. Not nice after. The room was for 3 people even I requested for 2 (double bed) came with an extra one. Not nice. The TV was terrible, bad quality and poor channels. I couldnt fint any international channel. Bkfst was ok, but very poor of quality.

Plussat: Good central location. Very nice staff who help resolving the internet not working.

Miinukset: Internet was very slow and sometime not existant, but since I had to work, the staff was kind enough to give me a special access.

Plussat: Localuzation

Miinukset: Cleanliness, rooms, noise, AC

Plussat: The stuff was veeeery helpful and courteous

Miinukset: That wasn’t clean enough and looked old

Plussat: Only the staff

Miinukset: Room was a nightmare, leaking water and sewer smell at bathroom, old ac machine that was impossible to sleep because of noise level, and conservation of the building is a disaster to say at minimum, at last just one elevator working at two.

Plussat: The staff was very friendly and trying to help. Since the internet was not working and I absolutely needed it for work, they gave me another network and password, but I had to move to the ground floor.

Miinukset: The internet was quite slow and sometime nor working. But as I just wrote, the staff was very nice and gave me an alternate access.

Plussat: The location is good

Miinukset: Need some maintenance in the floor but instead of it a carpet is used to cover floor.

Plussat: Tv room is nice. Front view to the beach. Breakfast small and simple but tastes very good. Polite employees.

Miinukset: The rooms are much too small. Bathroom has a very unpleasant smell coming out of sink and shower drains. AC too noisy. Restaurant doesn't offer options of lunch or dinner. Parking paid separately and you have to leave keys with vallet.

Miinukset: Thanks refrigerator was completely full of ice.

Miinukset: I been cold not to bring any gess and they charge me 60 reais for a broke key I look online for that key wouldn't cost more than 10 reais and they charge me 60 .

Plussat: Great little hotel right next to the beach. Breakfast was lovely and lots to choose from