Halvat lennot Sao Paulo Guarulhos Intl

Miinukset: "Wearing a face vizor on top of the face mask is silly"

Plussat: "Good service from the crew and good food."
Miinukset: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"

Plussat: "Nothing"

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Miinukset: "It was outstanding service !!!"

Plussat: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Miinukset: "I did not find a gap"

Plussat: "Crew amazing , cooperative"
Miinukset: "Doing great"

Plussat: "The crew was amazing and delightful"
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Miinukset: "Flight was delayed 18 minutes & disembarking was not direct but via bus."

Miinukset: "The visa check personnel were the most discourteous airline staff I have ever encountered."

Plussat: "The entertainment was excellent, the seats very confortable"
Miinukset: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."

Plussat: "Seat where comfortable and thank needed more leg space"
Miinukset: "Good was poor bcz going and back was same menu of choice of food."

Miinukset: "Many of the entertainment systems were broken."

Plussat: "i like the service of qa. its amazing."
Miinukset: "none at all"

Plussat: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Miinukset: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."

Plussat: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Miinukset: "They could have checked the bathrooms more often as trash bins were very full."

Plussat: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."

Plussat: "All the services plus the entire team"

Plussat: "Flight was on time"
Miinukset: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"

Plussat: "Liked the fact that the pre-selected choice of food was served"
Miinukset: "The quality food was bad. Staff seem to be frustrated more than trying to help."

Plussat: "The flight went well, from boarding to landing."
Miinukset: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."

Plussat: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Miinukset: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."

Plussat: "Every aspect of flight was wonderful, though I’m sure that fly"

Plussat: "Everything"

Plussat: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Miinukset: "The alcoholic drinks on the craft had to be banned for sack of God"

Plussat: "It has good sized toilets"
Miinukset: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."

Plussat: "Excellent service from the crew. Flight on time."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Great service. Great food. Great entertainment."
Miinukset: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."

Plussat: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"

Plussat: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Miinukset: "Delayed for 4.5 hours. Extremely bad customer service"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Comfort and Cleaniness."
Miinukset: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."

Plussat: "Staff was excellent"
Miinukset: "More selection or choices like international food not like focus on Indian food"

Plussat: "food was good"
Miinukset: "all my flights were delayed"

Plussat: "Over all the flight was great."
Miinukset: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."

Miinukset: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."

Plussat: "Amazing airline with excellent crew and ground staff ever willing to help!"

Plussat: "I like everything about Qatar Airways"

Plussat: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Miinukset: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."

Plussat: "The crew members are amazing."

Plussat: "Very nice crew."

Plussat: "Very friendly crew and efficient check-in service. Food was lovely."
Miinukset: "Multiple problems with onboard entertainment re-setting itself."

Miinukset: "N/A"

Plussat: "I like Qatar service very much and that is why I fly with them most of the time."

Plussat: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."

Miinukset: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"

Miinukset: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."

Plussat: "The crew were very professional"
Miinukset: "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"

Plussat: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Miinukset: "Check in process was more disorganized than most business class ."

Plussat: "Very professional and polite crew"

Plussat: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Miinukset: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."

Plussat: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Miinukset: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."

Plussat: "Probably best economy class service and amenities and timings."

Miinukset: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Plussat: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Miinukset: "No gangways."

Miinukset: "The flight was canceled!"

Plussat: "The best was the Seat and Leg space."
Miinukset: "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."

Plussat: "The service was great, the flight was timely, attendants were friendly."

Plussat: "Overall was just ok"
Miinukset: "Dirty smelly bathrooms Bad breakfast"

Plussat: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"

Plussat: "Big plane"
Miinukset: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"

Plussat: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Miinukset: "I liked everything."

Miinukset: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."

Plussat: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Miinukset: "nothing, it was the best flying experience I have ever had!"

Plussat: "liked the staff, and the plane was nice"
Miinukset: "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"

Plussat: "The up to date and *free movie options"

Miinukset: "Try to improve the departing time, this flight from Mazar usually departs late."

Plussat: "Good food"
Miinukset: "Rude customers in plane"

Miinukset: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"

Plussat: "Customer service and professionalism of crew was outstanding. It felt like how it USED to be on other airlines, and even better! The food service was great, and I appreciated the little necessities bag. The travel experience was a positive part of our trip, instead of the usual exhausting drudgery of traveling very far distances."
Miinukset: "The bathroom did get a little smelly, and, as a tall person, the leg room was very tight when people put their seats back."

Plussat: "-"
Miinukset: "How come a Business Class doesn't have sleeping masks? Unbelievable."

Plussat: "The flight attendants were helpful and nice."
Miinukset: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."

Miinukset: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."

Plussat: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Miinukset: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Plussat: "Crew was very helpful."
Miinukset: "The seats were extremely close together and hard to get in and out of your row."

Miinukset: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."

Miinukset: "Staff is mean, impolite, and inefficient."

Plussat: "Entertainment made the long flight fly by"
Miinukset: "We are 6'+ and leg room was very limited"

Plussat: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"

Plussat: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"

Plussat: "The Crew!!!"

Miinukset: "Plane was old. Seat pitch too tight."

Miinukset: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."

Miinukset: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"

Plussat: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"

Plussat: "Food"

Plussat: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."

Plussat: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Miinukset: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."

Miinukset: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."

Plussat: "was no kosher food"

Plussat: "Great service; lots of food,drinks, and gave us a travel kit (this included,toothbrush,toothpaste,earplugs,eyemask&slippers) as well as headphones,blanket and a pillow."
Miinukset: "gerat flight,no complaints."

Plussat: "Excellent service. Very good food. Amazing for a 2 hour flight. Full meal instead of brezels."

Plussat: "everything. it's really a good option!"
Miinukset: "nothing really"

Plussat: "The seats were roomy (!!), the foot rest was really nice, the entertainment was impressive. The whole experience was great. They gave us slippers and socks and a pouch with eye cover, ear plugs etc. really top notch."
Miinukset: "The food wasn't as good as I expected but still better than most airlines. I don't have high expectations for food on planes, I had just heard great things about Turkish airlines food so thought maybe this would be great."

Plussat: "I HAD AN AISLE SEAT AND ALL WAS WELL."

Miinukset: "Very nice crew and great food"

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Plussat: "Everything works and quick to get to destination."

Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "Very friendly crew and on time with no problems."

Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Plussat: "The crew!!"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Plussat: "The entertainment options were good."

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Miinukset: "Bag was lost"

Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plussat: "quick and relaxed"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Plussat: "Quick (relatively) flight."
Miinukset: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"

Plussat: "Special treat for King's Day Friendly crew"
Miinukset: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Plussat: "KLM food and service are great"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plussat: "In general, it was ok"
Miinukset: "Yet again it was flight delay from KLM side."

Plussat: "No Crew."
Miinukset: "The flight was cancelled, never went."

Plussat: "Good crew"
Miinukset: "Seats way too cramped."

Miinukset: "Seat comfort"

Plussat: "Crew speaking french"
Miinukset: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Plussat: "Foot rest in coach"
Miinukset: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Plussat: "The crew that flew us there was great"
Miinukset: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Plussat: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Miinukset: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Plussat: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Miinukset: "More choices of TV shows to watch."

Miinukset: "Space!!!!"

Plussat: "Good seat. Nice aircraft Helpful check in."

Miinukset: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Plussat: "The worst flight in my life"
Miinukset: "Everything"

Miinukset: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"

Plussat: "Nothing much, really."
Miinukset: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."

Plussat: "Crew, on board entertainment..."
Miinukset: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."

Miinukset: "The time it took to open the door upon arrival"

Miinukset: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"

Miinukset: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Miinukset: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"

Miinukset: "TV at each seat"

Plussat: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Miinukset: "It's a short flight, only water offered on board."

Plussat: "Nothing"
Miinukset: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"

Miinukset: "Flight attendants rude and lack of cleaning in the toilets."

Plussat: "The food and in-fight entertainment"
Miinukset: "Comfortable seats"

Plussat: "The flight left and arrived on time, which is always nice."
Miinukset: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."

Plussat: "That it took me from A-B"
Miinukset: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Plussat: "Boarding and Check in was really good"
Miinukset: "The temperature of the plane was too cold. A bit warmer would have been better."

Plussat: "Window seat & no one sat next to me"
Miinukset: "Customer service at baggage check in desk. Very very poor and slow"

Plussat: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Miinukset: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Plussat: "The crew was excellent very very nice . The seats are ok ."
Miinukset: "Food is very"

Plussat: "On board entertainment"

Plussat: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"

Plussat: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Miinukset: "It was great!"

Miinukset: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"

Plussat: "Entertainment system"
Miinukset: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"

Miinukset: "Breakfast is too early, as soon as take off they serve. it should be before landing."

Miinukset: "Desorganização do embarque e atraso na saída"

Miinukset: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"

Miinukset: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"

Plussat: "The seat"
Miinukset: "The food. Awful. Awful. Beyond awful."

Plussat: "Good service by attendants. Good food."
Miinukset: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."

Plussat: "Tryp Hotel at GRU"
Miinukset: "We should get some sort of refund. Just food and hotel is not enough"

Plussat: "Gave good snacks"
Miinukset: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Plussat: "The food was really good. The service was good as well. The movie selection was very good."
Miinukset: "Economy seats are really uncomfortable for long flights, my knees suffered."

Plussat: "Nice crew, helpful and friendly"
Miinukset: "Late boarding, no television or personal entertainment options, food was not so good."

Plussat: "Bad services, bad food, No enterteiment services available."

Plussat: "The plane was clean, the flight was good with minimum turbulences."
Miinukset: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."

Miinukset: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."

Plussat: "The movie choices are endless!"
Miinukset: "I wish I was told about the Lan app to download before we took off"

Plussat: "Nice people and good food"
Miinukset: "The tv stopped working halfway through flight"

Plussat: "Lack of communication"
Miinukset: "Horrible customer service"

Miinukset: "Boarding was a zoo, they changed aircraft and lost my reservation although I am an executive platinum. I boarded as a standby customer Comer after 25 years of flying with them you would think they would pay more attention."

Plussat: "That the flight ended"
Miinukset: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."

Plussat: "Lots of space"
Miinukset: "Better movie selections They lost one of our bags :("

Plussat: "Boarding was seamless, crew and flight attendants were awesome."
Miinukset: "The aircraft itself seemed dated. Very limited seat adjustment options, considering I was in First Class"

Miinukset: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."

Plussat: "Alll"
Miinukset: "Nothing"

Plussat: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."

Plussat: "Nothing"
Miinukset: "They canceled the flight"

Plussat: "Nothing."
Miinukset: "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"

Miinukset: "Better customer service, better customer experience, no delays"

Miinukset: "We were told to board quickly so we could leave on time, boarded and sat for more than a half hour. The landing at Monterey was dreadful, hit hard first touchdown and then two more bounces."

Plussat: "Flight attendant was great, plane was comfortable and clean"
Miinukset: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"

Plussat: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."

Miinukset: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"

Plussat: "Nothing"
Miinukset: "The cliff notes of this debacle are, inbound flight arrived late to Montreal, I contacted AA social media team to make sure they could notify the gate of my connecting flight, they didn’t after they said they did. Flight arrived in Chicago a little early, I have to wait 15 min for my bags from the valet, I run to the next gate and arrive with 13 min to spare, the gate agent (not nice) goes I’m sorry we already closed the door. I’m like, huh? Then he has the gall to tell me, “well had someone called us we could of held your seat”. That’s when I lost it. Needless to say I’m now flying to Dayton and back to Dallas. That’s in lieu of a 3:50 PM flight TOMORROW!"

Plussat: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"

Plussat: "New Plane interior"

Plussat: "Boarding was speedy and we left on time"
Miinukset: "Seats are uncomfortable and mine didn’t recline. No gluten free meals. Minimal inflight entertainment and they didn’t tell us to download the app until we were pulling away from gate. Cell service was bad and it didn’t download."

Miinukset: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."

Miinukset: "Past was dry... It was the first time but changed my experience"

Plussat: "My flight is tomorrow"

Plussat: "It got me there safely without delays."
Miinukset: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."

Plussat: "Priority boarding."
Miinukset: "Food is horrible at AA, in special breakfast!"

Miinukset: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."

Miinukset: "No tvs!!"

Plussat: "Nothing"
Miinukset: "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."

Miinukset: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."

Plussat: "Great movie selection and beautiful plane!"

Plussat: "everything on travel is good."

Plussat: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."

Miinukset: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."

Plussat: "Very quick connection"

Plussat: "They have a huge selection of movies"
Miinukset: "They do not have gluten free options"

Plussat: "I liked because it was my mom first international trip and she got all the support from the crew. She loved it!"

Plussat: "Almost half empty cabin made this a very pleasant flight!"
Miinukset: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Miinukset: "My flight was delayed for 3 hours and they where rude about my flight being delayed"

Miinukset: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."

Plussat: "Everything"

Plussat: "short flight, timeliness, great service!"

Plussat: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Miinukset: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."

Plussat: "Friendly Staff - on time"
Miinukset: "No leg room even though I paid to upgrade my seat !"

Plussat: "The site was easy to navigate"

Plussat: "Timeliness"
Miinukset: "Nothing"

Miinukset: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Miinukset: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "We arrived to our destination safety."
Miinukset: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."

Plussat: "More confortable seats."