Hotel Fasano Sao Paulo

For a 5 stars hotels, surprisingly no option to make a booking with breakfast included despite the rate is about US$500 and up per night, and if you wish to have breakfast in the hotel it costs around US$34 !!?? Second thing we didn't like, if you go to the bar of the hotel and there is live music, then there will be charged of R$60/person as artistic fee, so half of our invoice was this fee !!!?? Then you go to the room, and you'll not find tooth brush nor hair comb, which are essential amenities!! Although you can ask it from house keeping, we asked 2 tooth brush and we got one and hair comb was not available. In the room there is nespresso machine, however it's not complementary, charge on each coffee capsule R$11 + service 15% !!!!??? So in total it's over priced hotel and should be much much better in return of what's been paid

Amateur staff that calls your room by mistake at 8a.m. to wake you up without your consent. A Brazilian hotel that wants to be a 5 star hotel but does not understand that a 5 star hotel is not only made by the quality of the pillows but is also made up of outstanding service which they don't have. Amateurs.