The Westin Seattle

Location

Nickel and dime guests to death

Location was near shopping and the room had a nice view

I booked 2 July nights cancelled one night in March with confirmation. hotel did not get memo from booking.com and I was charged 419.00 Westin told me credit would happen within 24-48 hours and did not I was also charged $5.00 to check my bags

The staff were awesome The bed was very comfy

The long wait to check in And also the wait to check out That when I booked the room it said Free wifi but you had to register for business wifi at $15.95 a day & then make sure it was removed from your bill on check out It said we had free TV channels when we booked but it kept coming up trying to charge us And we had to phone down to get ax technician to sort it Some areas of the hotel needed attention - the pool was actually over in the next tower & was easily marked to get there but returning was very confusing & not well signed - pool needs attention as missing quite a few tiles on all sides - the ice machine outside our room on 6th floor needed attention as the wall surrounding it was very untidy - Ditto to our bathroom ceiling It had been repaired but not very well

Location and cleanliness.

Elevators are a pain to use. You sometimes end up riding up and down the hotel until your keycard gets the elevator to push your floor. Everything was insanely expensive. No breakfast on site. Baby had to sleep in bed with us because the crib we requested in advance didn't come until the next day. The crib was an old model and the baby got her arm stuck in it within her first hour using it so she spent the next night with us in bed again anyway. Pool was small for the size of the hotel. Should've gone with a cheaper hotel with free breakfast and would've been better.

Location was great, the staff was wonderful.

The room, for a Westin facility, was terrible. I say that because the king bed was so very uncomfortable that both my husband and I had a very difficult time falling to sleep. The air conditioning was not consistent. It said 72 but felt warmer than that. We were not fans.