Soufrière hotellia

Plussat: Staff, food, cleanliness were all top notch.

Miinukset: I have been to a lot of nice properties. The premium rooms are overpriced.

Plussat: The room, the view, the staff

Miinukset: A little more variety in food

Plussat: It was the vacation dreams are made of; nothing short of perfection.

Plussat: The view- food- room

Miinukset: It could of been mentioned that you walk up and down hills a lot! Also for the inexperienced the hike up gros piton is “strenuous”- also could be mentioned.

Plussat: The staff

Miinukset: When you pay USD 2,000 a night for a room, you expect an exclusive experience throughout. The beach fills with day-trippers at about 11 am and by 1 pm, you have to leave the beach. There are close to 100 people wondering around the beach, laying out their towels next to your chaise lounge, eating box lunches and making much noise. Management says they can’t do anything, but still, they sell them refreshments, rent them chairs, towels and umbrellas and snorkeling gear. Jade Mountain has become a money machine - everything is outrageously priced and there is little peace throughout the day. I was there just 2 years ago and it was a very different experience.

Plussat: Really nice and great views

Plussat: Amazing place, Very beautiful and service level is extraordinary. Stay at-least for 2-3 nights to get in the groove of the place. I can't believe that I spent this much money on a hotel, but it was worth the experience.

Miinukset: The road that approaches the resort is very bumpy

Plussat: By far, the best hotel I have stayed in anywhere. The room was over two floors, cottage style, with a beautiful balcony and the most amazing views of the Piiton mountains. Set right on the coastline with a clean quiet beach. 360 degree views amazing!! You can snorkel right from the moment you enter the sea with amazing fish everywhere. If your looking for luxury with a view, this is the place to be. Waters ports are available. The hotel grounds are set over a large space. The beach restaurant was really good

Miinukset: The spa facilities were in the trees, but needed a touch of luxury to go with the forest experience.

Plussat: Nothing, they robbed me

Miinukset: The day I arrived at the hotel they asked me for my credit card for consumption during my stay. However, in that moment they charged me USD350 without my authorization. It has been more than 20 days and they have not returned my money, they robbed me. I have asked the hotel many times to return my money and they always ask me to write an email with the request, I have sent them several emails but they havent even answer one. I was robbed.

Plussat: The setting between the Pitons is very special, as is the level of cuisine both in the formal and casual dining

Plussat: Everything. Room was great, beach is best I’ve ever seen, food is best in the area

Miinukset: Nothing

Plussat: The place, staff, and mgmt went above and beyond. My family and I never been treated so well and the location of this hotel/resort is phenomenal. Would go back again, but prepared to pay for the food and amenities. It’s pricey.... but worth every penny in my mind.

Miinukset: Nothing really. Just wish St lucia was closer to SoCal.

Plussat: Amazing location, beach is great. Service is excellent. Every single minute feels like paradise.

Miinukset: There was construction on one of the beaches, making it unusable due to the noise. You need shuttles to go around the property. Beaches are public in St Lucia, which results in noisy groups stopping by for a few hours during the day. Spa pricing is the highest I have ever seen in luxury resorts. Restaurant pricing a bit on the high side too - Maldives are cheap in comparison.

Plussat: Beautiful, tropical rainforest with amazing views.

Plussat: The food was phenomenal. The staff exceeded expectations. The experience amazing. Would recommend to any family/friend.

Plussat: outstanding!! service was friendly and caring, able to take care of anything and everything you could want, including arranging transportation, activities, and dining. Food was fresh, local and delicious, and the view speaks for itself. I would recommend Ladera to anybody and everybody!

Miinukset: nothing; picturesque vacation!!

Plussat: A truly WOW hotel!

Plussat: Extraordinary view, amazing service from the staff, breakfast was awesome.

Miinukset: everything was awesome

Plussat: Everything about the resort was top notch - views, service, staff and food. It was an amazing experience and the best views I’ve ever had...

Plussat: We spent the first night of our honeymoon last week with Ladera and it was amazing. The views can't be beat. You can't go to St. Lucia and not experience the views from Ladera first hand.

Plussat: The view is spectacular Staff was very friendly

Miinukset: It was under construction,... and that wasn’t mentioned. The pool area is tiny and they chase you out at 5:30. The rooms are very different than pictured online.

Plussat: It's a very unique place, well designed with breathtaking views and comfortable rooms. It's located within a cocoa plantation and a short hike from the sulphur springs. We really enjoyed the fact that there are only 14 rooms, making it a very quiet, intimate place.

Miinukset: - Some of the staff were quite curt and said just the bare minimum whenever we had some questions. Clearly they didn't care much. - despite the hefty price they still charge 15USD for a basic toothbrush! We had to drive to the town and buy one.

Plussat: Best shower ever! Great view from room. Infinity pool was amazing. Great friendly staff. Top notch food. They have 2 boats for guests.

Miinukset: WiFi reception wasn't very good in the Luxe rooms. They don't sell their own chocolate :(

Plussat: The location was stunning

Miinukset: Many of the staff were rude, would not answer you and the service was terrible. Most mornings we had eaten our breakfast before we got our tea/coffee

Plussat: * Unmissable view of one of the world’s great treasures. * Infinity pool was gloriously secluded and relaxing. * Staff super friendly and helpful. * The little birds

Miinukset: * Food was impressive, but after a week the chocolate-themed menu started to lose its appeal

Plussat: Delicious (included) breakfast, pool area and luxe lounges! The tree to bean and bean to bar experiences are quite engaging, and all staff were very friendly and helpful, even the taxi drivers. We didn’t book directly through the hotel website and had not informed them that this was a “mini moon” of sorts, but they inquired and kindly gave us a few extras as a congrats! Would definitely recommend to friends.

Miinukset: Consider the location and excursions in advance - their boat was out of service when we were there, meaning all water-based trips were out. The beach shuttle also brings you to the public beach - not the nicest area. In addition, a taxi to anywhere costs at least $40 ($20 there and back) and you’re fairly isolated within the area (no taxis just pass by/buses are challenging). Dinner at the restaurant also gets a bit expensive, though worth while.

Plussat: Breakfast was served in the main restaurant which has superb views. Water, fresh smoothies, tea or coffee, bowl of tropical fruits and a choice of cooked eggs, served at the table - all lovely. The inifinty pool area was marvellous. We did a tree to bean and bean to bar tour of the estate which was delightful. We had a deluxe cabin which was spacious and a large four poster bed with mosquito nets. We slept with the louvered doors open and were entertained by the whistling frogs and birds of the rainforest. We did a nice after breakfast walk on the Big Nature Trail. We took a taxi to Anse Chastanet Beach which has excellent snorkelling and returned via dinner at a small restaurant in Soufriere which was a great day out.

Miinukset: The concierge who greeted us supplied lots of information in a rapid manner but was unable to get us a table for dinner at a time that suited us. In the end we had a lovely (albeit pricey) dinner at the neighbouring Ladero resort. I would have liked to climb Gros Piton but the quoted price was exorbitant. The resort is a little isolated and taxis were relatively expensive. Unable to find all the trail heads on the provided map - probably should have checked at reception which were actually walkable.

Plussat: Loved the views from the hotel, the staff was really friendly and the experience of making your own chocolate bar was really entertaining and enlightening!

Miinukset: The menu should have more options without chocolate, I understand it’s a unique experience but for someone who stayed at the hotel for 3 nights was too much. Even the bread had chocolate nibs. I would reconsider the menu.

Plussat: Great spot for a relaxing get away. Villas are airy and spacious with comfortable beds and amazing walk in shower. Private veranda has great views and offers enough space to be in sun or shade. Honesty bar is a nice touch at the lovely refreshing pool.

Miinukset: What’s not to like about a chocolate themed Caribbean paradise!

Plussat: The beauty of the property and the attention of the staff is beyond compare in excellence.

Miinukset: Nothing.

Plussat: Amazing location, great views of Pitons, two very nice beaches. Good food (but expensive). 'Design' hotel rooms - open air.

Plussat: The food, service, and location were absolutely outstanding! It felt like a beach oasis in the middle of the remote jungle, but with all the comforts and attentive service of a luxury hotel. The staff was so friendly and went above and beyond to take care of me as a single traveler. Every meal was delicious, and I really enjoyed having multiple restaurants to choose from. I loved the morning and evening yoga classes overlooking the beach, as well as having lunch at the grill at the secluded second beach up the coast. I would definitely recommend for a relaxing escape!

Miinukset: Even in the all-inclusive rate, many of the add-on excursions or activities were expensive.

Plussat: Fantastic resort, extremely accommodating. Highly recommend all inclusive package if can afford it. Excursions were also amazing and well worth the extra money - we did snorkeling by the piton mountains, climbed Gros piton and did the sunset jazzy cruise. Everything was amazing. Food and drinks were exceptional!

Miinukset: Everything was perfect during our time there.

Plussat: Very big room

Miinukset: They charge for everything. Very expensive and poor breakfast not included. No phone in the room, far to the beach.

Plussat: Excellent restaurants and food. The snorkellng was the best.

Miinukset: No air conditioning; not TV: no internet

Plussat: Everything! Great attention to detail, always very welcoming and helpful. All the staff were excellent and the breakfast was awesome. Will definitely rebook if visiting st Lucia again!

Miinukset: Not even applicable

Plussat: We stayed the individual cabins spread through the plantation so you felt very private yet had all the facilities- restaurant, bar, swimming pool close by. The staff were very friendly. We had a very informative tour of the estate. They also make their own chocolate

Plussat: The staff make this place, we were made to feel so welcome and everything was done in a nice, friendly way without being over the top. In addition, the pool here is something else, its set out over four levels with descending pools of different depths in the middle of the plantation. Its totally awesome! especially when you phone down to the bar and they deliver you up freezing cold beers in the sunshine.

Miinukset: For a coco plantation I was hoping for something amazing cooked in chocolate, so this would make the perfect addition, and perhaps its available at certain times be we missed it.

Plussat: The staff were all brilliant.

Miinukset: It was quite expensive for meals.

Plussat: Staff were great & stunning location

Miinukset: Food was over priced and not that good:( Pool was to cold to use and stairs to mango desperately need to be looked at there an accident waiting to happen

Plussat: Stunning colonial style cottages in the middle of a cocoa plantation. Friendly staff, clean, nice atmosphere. Good food at restaurant, despite limited choice justified by the attention to fresh ingredients.

Plussat: Beautifully situated in the middle of a cocoa plantation. Staff were very helpful, especially when we had to locate a missing suitcase from our incoming flight to St Lucia. We were close to the swimming pool which we made good use of. We also enjoyed the 90-minute tour of the plantation and learned a lot about the cocoa industry.

Miinukset: The food at the Bamboo restaurant was very disappointing and of poor quality. Consequently we had dinner at restaurants at neighboring resorts.

Plussat: Loved the private cottage and the location of the plantation. We enjoyed waking up to rain and spending our mornings in the rain forest and then our days at the beach. The free shuttle to Sugar Beach was vital and makes Fond Doux a great value for the price. The shuttle to the beach picks you up at 10am and brings you back at 2 or 4pm. MJ was great! The plantation tour with Zenanick was fantastic. It would have been nice to do the plantation tour earlier in our trip, but the times the tour is offered doesn’t line up well with the beach shuttle. Would be great to offer an 8:30 or 9am tour for guests who would like to do a plantation tour and go to the beach. Being able to call and charge taxis through the front desk was very helpful as well.

Miinukset: Check-in process could use some attention to help guests who are new to the island get adjusted to the environment. It was raining when we checked in so we weren’t showed around the property and didn’t know where anything was located which made the transition tough. A map would be really helpful for guests and could include vital information was well including shuttle times as well as little tips like the ear plugs available in the room should the birds be keeping you up or waking you up early. Eye blinds would also be helpful since the room was quite bright in the morning and we would have like to sleep in just a bit more. Didn’t go to the restaurants for dinner but prices seemed quite high considering the facilities.

Plussat: The plantation is in a beautiful rainforest setting full of fruit trees and hiking trails right on the property. Very nice and welcoming owners and staff. Secluded location made for a relaxing vacation.

Plussat: Location, staff, food, got to mention the staff again

Miinukset: Property a bit tired, needs decorating Water flow for showers is poor

Plussat: Its in my hometown and i worked there 23 years ago

Plussat: Service was very friendly and definitely on island time. Slow but all was delicious. Pricey though.

Miinukset: We had no hot water the whole stay and we asked for help everyday. I don't think they have any. Manager did not even offer money back.

Plussat: The breakfast was excellent - great choices, and the morning views were absolutely spectacular. Loved the fresh fresh, and delicious fresh juices.

Miinukset: Nothing to do with the facility, but wish there had been a better grocery store/bakery/fresh fruit nearby. We went out for dinner at a nearby restaurant (Mystique Breeze) on Mon Nov 18. This was very disappointing. We had visited there in the afternoon to look at the menu, and the staff assured us the prices were in EC. Then, that evening, when we ate dinner there, the bill arrived in USD! What a shock! It was absolutely not worth anything close to the amount in USD. If it had been in EC, this would have been fine. We felt we had been taken advantage of.

Plussat: There is plenty of space in the rooms, WiFi works without any problems and the view is spectacular. Just 5 minutes walk to the village and approx 30 minutes walking distance to beautiful anse Chastanet. The restaurant serves very delicious food !

Miinukset: Some parts of the furniture and the facility could be updated.

Plussat: The view was amazing and you are right on the beach. Easy walk into town. The restaurant served very good food. The staff are friendly and helpful.

Miinukset: The accommodation is a bit basic and needs an update but good value for money. Most hotels in the area are very expensive. Breakfast okay but not very exciting.

Plussat: The staff were very friendly, polite, helpful and quick to sort anything you needed. The location is amazing with a spectacular view, the rooms are spacious and comfortable and the restaurant was the best all round place we ate in soufriere. Plus the hotel has plenty of actual hummingbirds you can watch while you eat breakfast!

Miinukset: The hotel beach bar wasn't always open at the times it was supposed to be. There were lots of mosquito's which is just a tropical island issue but the hotel could do more to ward them off in the restaurant and provide longer more impenetrable mosquito nets in the rooms.

Plussat: The staff was exceptional. Everybody was very nice and looking to help. The view was outstanding. The included breakfast was a great way to start the day.

Miinukset: I don't really have many complaints. The only problem I had was the bed. It wasn't very comfortable, but it wasn't too bad.

Plussat: The view of the pitons was amazing! It as above busy Soufriere but close enough to go for food and beverage easily. I can’t imagine a more perfect location

Plussat: The view was beautiful. The facilities lacked any convenience. If you were the lucky person to share a villa with the owner I hear the room is lovely.

Miinukset: Our room, was gross. Broken plumbing fixtures, crusty shower head that sort of dribbled water in a few different directions, all white towels and bedding had orange or brown staining(hopefully stained and not just dirty, hard to say). The tiles were pulling away from the wall exposing the water damage and rot behind it.... and on and on. The bed was pushed up against the window so you couldn’t easily close the curtains(which I would have wanted to touch to close anyways)...so the outdoor light shone in our window all night. I could hear every step of the people above us. The owner was very rude when we asked for a different room and took all plus a few dollars more than our booking total even though we didn’t stay the second night.

Plussat: The breakfast was excellent with custom made omelettes plus a buffet of good local dishes. The views were outstanding! The owner, Joe, was very friendly and invited us to the happy hour and snacks at 7 pm. I ordered the chicken pasta and it was excellent. The bed was extremely comfortable. We rented the two bedroom suite for our family. The infinity pool was a delight! Easy drive the next morning to the airport too!

Miinukset: I do wish they included ice in the room and more drinking water.

Plussat: Peace and tranquillity

Plussat: The breakfast buffet was really good- even an omelette station. The views from the room balconies were to die for. The infinity pool was amazing with gorgeous views of the pitons. There was a snack/ bar area where beer and alcohol was served in a relaxed atmosphere. The owner joe even invited us for drinks in house and lunch of salt fish. Soufriere downtown was close by with our rental car less than a mile. Hummingbird restaurant was right down the hill with a beach bar close by. We had a fantastic stay.

Plussat: Great, big rooms. Very friendly staff. We had the most famous view of the Pitons from the endless pool!

Plussat: We arrived very early but the staff in the office were very receptive and happy to check us in and store our bags till later in the day, freeing us to head out to the Botanical Gardens and Diamond Falls. We were given an upgrade to a lovely big room (Cashew #2 of 3) with balcony and a great view. It also gave us easy access to the property owners amazing infinity pool which has a splendid view overlooking Soufriere and across to the Pitons. Without that option, it would have been a trek to get to the pool by the restaurant. Breakfasts were very good (best coffee we had on the island) though to have the full buffet laid out requires high occupancy levels and we only had that on our last day. We weren't around for lunches so cannot comment.

Miinukset: We knew there were no evening meals provided as a rule, but there are a fair number of good restaurant options and a take-away pizza place in the Soufriere area. When busy there is a snack and drinks bar open but only when the hotel is busy. This isn't, and wasn't, so good for those without cars in the off season. It's clear on the website, but there is a very big hill one has to descend and climb to go out for dinner, which might be unexpected though I'm sure taxis can be found. Not being able to get a drink was an inconvenience to us but we could easily have stocked the fridge in our room to meet our needs.

Plussat: Beautiful view of the Pitons

Miinukset: Room was filthy and in complete disrepair. AC did not work at all. Hot water not working. Shower filled with what appeared to be black mold. Staff entirely unresponsive, just didn't care at all. Screens had many holes so insects continually in the room. Amazingly this was all for their higher category room. Scary to think what the other rooms must be like. We never write reviews, but felt obligated to warn people about this place -- worst hotel we've stayed at anywhere and we travel very frequently and expected nothing more than a reasonably clean room, working AC and a somewhat friendly staff. Positive reviews are why we tried this hotel, and we are beyond puzzled as to how anyone would give them more than one star.

Plussat: The staff are very helpful; the rooms are large and very clean; the ac worked well which was key at this point of my trip; the location was in central Soufriere. I had an overnight on St. Lucia and needed to go from one airport to the other. This was a beautiful part of the island.

Miinukset: The location means you will be followed by panhandlers, sometime for blocks. The hotel is located on the third floor of a building requiring you to climb stairs to get to the lobby. If you've a lot of luggage this may be difficult. The rooms are a bit rough around the edges but generally ok. The road to get to Soufriere is winding and slow. It was an 1 1/2 hours from the airport in the north and about 1 hour to the airport in the south. The total taxi charge for the two rides was $180 (a bit higher than suggested in guide books).

Plussat: Bed very comfortable, excellent location, love local markets near by, restaurants and shopping just down stairs bus transportation just down stairs, beautiful view, beach 5 minutes walk and walk to Diamond Falls. All staff are super helpful and approachable:), good AC. Lively area, Happy stay. Thank you so much. I will come back definitely:)

Miinukset: Nothing

Plussat: The Staff was phenomenal when it came to helping out with whatever we needed. Starting from extra towels to guiding with getting to and from the local tourism spots, they helped us with everything.

Miinukset: I didn't like that hotel didn't have any kitchen accessible to the guests, given the setup of the hotel, having access to a common cooking area would be an perk.

Plussat: We felt safe ,security effective and discreet.lovely view from the balcony.very central. Exceptional food cart close by.

Miinukset: There was nothing negative,all just what you would expect in a local village

Plussat: The property was great all around

Miinukset: N/A

Plussat: Great location, great view if you have a seaward facing room.

Plussat: The wifi was very inconsistent which was a huge inconvenience.But the staff was really nice

Plussat: Nice remote location looking across the valley; joined the owners for excellent dinner, big rooms

Miinukset: Note that the property has US electric sockets, unlike most of the island that uses UK ones