Cheltenham hotellia

Plussat: The hotel is beautiful and in a nice location. The staff were friendly, but we had trouble getting in touch with room service a couple times and had to actually walk over to the reception. But They were happy to help. The pool, hot tub, sauna and steam room were lovely. Good size and clean.

Miinukset: Unfortunately the spa facilities were closed the second and third day of our stay with no notice (due to covid-19) Understandable, but there was no reimbursement for this, considering the facilities are factored in to the cost of the room, it would’ve been nice to see this reflected in our final payment. Particularly because we booked for specifically for the facilities and called ahead of time to check they were still open.

Plussat: Good value for money Used the swimming pool the evening of our stay plus the next morning before leaving

Miinukset: Up and down stairs Layout very confusing My husband uses a stick and it wasn’t easy for him

Plussat: Nice welcome and great pool. Also like the way we can bring our dog.

Miinukset: Food was not up to previous standard. Sorry!

Plussat: The lack of a good restaurant nearby was a little annoying but otherwise a comfortable stay.

Miinukset: The swimming pool had screaming children having lessons on both days we were there. Wasn’t all that relaxing for us

Plussat: Great location. Lovely check Inn staff. Nice cookie on check Inn. Lovely room and comfy bed Enjoyed swimming facilities and jacuzzi Not far from centre.

Miinukset: Breakfast wasn't the best. Had alot better at hilton. No cheeses. Asked and said nothing can do about that.

Plussat: Nice looking hotel, very nice reception area.

Miinukset: The room was very small, have to close the wardrobe door to get into room. Bathroom tiling in need of repair and sink was blocked. Buffet style breakfast at £12.50 per head, was nothing special and only just warm

Plussat: The room was well-equipped and comfortable

Miinukset: We were not informed that the restaurant would not be open. We telephoned and booked a table, thinking it might be busy on a Saturday, and we got an acknowledgement back with no reference to its being closed. It was also not mentioned when we checked in. It was only at 8.00pm when we went to take our table that we found it was closed. There was no apology, in fact, the receptionist said "We never open the restaurant the night after Cheltenham Festival" in a voice that implied we should have known. The Duty Manager was unavailable. We got his email address and complained. By the time of lockdown, a week or so later, we had still not received a response.

Plussat: The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful.

Miinukset: What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50

Plussat: Breakfast good choice

Miinukset: Room a long way from entrance

Plussat: Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc.

Miinukset: Hotel loks a little bit old in places.

Plussat: our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly.

Miinukset: we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.

Miinukset: Food is very poor value for money, breakfast is poor

Plussat: service was good

Miinukset: room service was slow it took 50 miins and fire alrms consistantly going off

Plussat:

Miinukset: the bathroom was poor and basin drained very slowly.

Plussat: lovely rooms. excellent facilities

Miinukset:

Plussat: it was just ok, didn't feel 4 star

Miinukset: access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.

Plussat: easy access to Cotswold countryside

Miinukset:

Plussat: Clean and a good location for the M5/A40 Very quiet and good service but this was influenced by COVID-19 and it being much quieter than usual.

Plussat: Staff very friendly & spa facilities great

Miinukset: On site restaurant was very expensive and so we did not use

Plussat: Very welcoming, fairly priced, good location.

Plussat: Staff were great

Miinukset: The price

Plussat: Lovely hotel on the inside, friendly staff and great facilities.

Plussat: Amazing stay as always. Staff can’t do enough for us. It’s such a special place

Plussat: Everything

Miinukset: Nothing

Plussat: The breakfast is very good, so are the rooms.

Miinukset: Room was great, had a clogged drain in the shower though, which lead to a flooding during first use.

Plussat: Breakfast options were great, the rooms Were comfortable, staff amazing and the general space and atmosphere of the property was outstanding for the price we paid.

Miinukset: I liked the spa, however I think that it could do with a little updating within the treatment options itself. For a spa hotel it was nice, but I think it could be a bit slicker ie. Changing facilities etc were more modern than the actual spa. But overall it was lovely if you’re just looking for a quick no fuss treatment - they use Elemis so pretty standard.

Plussat: The staff really make a hotel, and at Ellenborough the staff were amazing! One of the porters, Kevin, was fantastic and couldn't do enough for you (including fetching the car in the rain before our departure!). Breakfast was relaxed, and they couldn't have been more helpful when dealing with my coeliac partner's requests (specifically preparing gluten-free toast and gluten-free porridge). The bar area was quiet and well stocked in the evening. We went for the weekend to celebrate my mom's 50th birthday and the staff surprised her with chocolates and a card which really rounded off the experience!

Miinukset: For a 5* hotel, we felt that our bedroom could have been cleaned/finished to a slightly better standard, however the bathroom was immaculate.

Plussat: The heated swimming pool

Miinukset: The spa shower cubicle was not cleaned

Plussat: Good choice of breakfast, Staff very courteous Lovely setting We were staying for the Cheltenham preview evening FABULOUS

Miinukset: View from room just rooftops

Plussat: Beautiful location and historical

Miinukset: Could do with a better bar area with a classy atmosphere

Plussat: Lovely old decor . Awesome massive bath too .

Miinukset: Overpriced . Quite rundown. Needs a good paint , clean and some New carpets to freshen the place up. Personally think it’s rated better than it actually is. Wasn’t very clean in the room at all. Splashes of other people’s toothpaste on the tiles, dirty windows, carpet jigsawed together ,dusty plug sockets and headboard, really old tv it worked but was very old. We stayed in 3 hotels over 3 nights. This was the most expensive and the worst. Took a look at the spa also looked run down not very welcoming . The lady was lovely who we spoke to though.

Plussat: Room very good, evening meal excellent. Service very good at all times.

Miinukset: Weather was not good

Plussat: Very comfortable hotel. Nice and warm with log fires burning in reception and library. Staff friendly and efficient. Food good.

Plussat: On arrival the hotel looks beautiful especially in the sunshine. The grounds are lovely including the wildlife as we saw a small deer/muntjac in the grounds the following morning. The bed was very comfortable and big which was nice. The staff were friendly although at times we struggled with asking for things (such as at breakfast) as they didn't understand what we meant.

Miinukset: When we arrived our room seemed to have rather a lot of flies in the windows which we had to keep getting out the window or swatting which wasn't very nice. The heating was on and it was very warm in the whole hotel we had to sleep with our window open all night as we couldn't turn one radiator off. While the room was large and the bed very comfy and while it was clean, the overall feel was that this particular room was a little run down and definitely could have done with painting and some work in the bathroom on the lights and also the shower screen - which was basically work that had been done previously and not finished to a high standard. The blinds in the conservatory were terribly faded and when they were put down the top bit was the proper colour and the bottom lighter, it just made it look so old. Considering the current situation with COVID19 there were no notices in the hotel anywhere and no hand sanitisers - until the day we checked out when there was a tiny bottle on the reception desk. We did actually leave a day early due to being anxious about the situation which was a shame but needed to make sure that we were OK.

Plussat: The room, breakfast , staff efficiency/ politeness, cleanliness

Miinukset: No spa but understandable in the circumstances ( Covid 19 ).

Plussat: The staff amazing and very helpful. Breakfast was fabulous and conservatory beautiful. Tbe grandeur of the property outstanding. Will definitely go back.

Miinukset: Cleanliness could be better, dusty bathroom and skirtings. Cracked sink in bathroom.

Plussat: Polite, hard-working and courteous staff, divine dinner. Recommend the sticky toffee pudding! The surroundings are beautiful and peaceful, a lovely place to stay, especially if you are looking for a peaceful and relaxing retreat....

Plussat: The bed was large and comfortable and the spa treatment was the best the wife has had because just the staff evan made her fill relaxed

Miinukset: The bathroom was of poor quality . The room was so big it needed a sofa in there.

Plussat: Welcoming staff, lovely location and fabulous food. We had a Garden Room which was in a new addition to the old house. It was spacious and extremely comfortable.

Plussat: The dinner we had was great.

Miinukset: Poorly managed - has great potential but just doesn't deliver as staff are poorly trainged

Plussat: meals were delicious, we had 2 nights of fantastic gourmet meals, and waiters were very attentive.

Miinukset: cleanliness was over all excellent but the dark coloured bathroom tiles showed up soapy streaky marks from previous guests showers

Plussat: The staff were very helpful as we had difficulties with room, dinner was very good and service excellent.

Miinukset: The quality of the executive room was disappointing as we had a problem with the plumbing and could not get a hot shower. We were upgraded for following night. Sunday cooked breakfast was cold and the replacement was no better but Monday was good as there were less guests.

Plussat: The location of the hotel and its accompanying views were all excellent. The atmospher was relaxed and restful.

Miinukset: We had a number of problems during our stay particularly with check in. Our room was not ready when we arrived and the Hotel attempted to place us in an inferior room. There was no television remote control in the room we were finally allocated - after a 1 hour delay - and it was almost two days before one was provided. We returned to our room on the third day of our stay at approximately 18.00 hrs to find the room had not been serviced and we also received an alarm call one morning one hour earlier than requested. Our opinion overall is that the hotel is basically very good but the co-ordination of services and similar is badly in need of a major shake up. We would recommend the hotel for its plus points but with reservations as above.

Plussat:

Miinukset: very much overpriced and definitely not worthy of 4 star status

Plussat: The staff were very friendly and the hotel was very close to the town.

Miinukset:

Plussat: The staff

Miinukset: We actually checked out a day early from this hotel due to the problems, our room did not have heating, the food was always cold and the room could have been much cleaner

Plussat: some of the staff, nice bar, location

Miinukset: view of caravan park, poor service,mediocre food, poor quality accomodation

Plussat: Location in beautiful village.

Miinukset: Reception

Plussat: The room was good

Miinukset: Service for restaurant and bar very slow variety of food not goods Sam e every night

Plussat: Dinner and wine selection was excellent. Breakfast room service was prompt, hot and tasty! Very comfy bed. Large bathroom with good shower.

Miinukset: Dinner service was slightly on the slow side but it did give an opportunity to digest between each course. View from room was just of other rooms. Room was quite dated.

Plussat: Fab stay in difficult times - absolutely spot on with hygiene and disinfecting tables,surfaces etc. Lovely staff, polite, helpful and prepared to go they extra mile always, Food in restaurant was superb, great quality meat, fish and vegetables and prompt service. Will definitely stay again

Miinukset: Nothing

Plussat: Pleasant friendly staff.idylic and romantic location

Miinukset: Restaurant food at dinner overpriced.The attempt at good food guide standard did not achieve its purpose.Our more modest comfort food meal in lounge the following night was more enjoyable.Wine mark up was very greedy

Plussat: The staff were lovely, attentive, and the general air and ambience of the hotel was relaxed and warm. We enjoyed a lovely stay in a beautiful location.

Plussat: room was very comfortable and the dinner was delicious

Plussat: The dog friendly attitude of the staff and the way our dogs were welcomed.

Plussat: Location.

Miinukset: Overpriced. Price point for this property is £170. Staff poorly trained (didn't know where room was, couldn't split bill for dinner between rooms). They can't make a decent cup of coffee either. No proper heating in bedrooms (just a small electric fire - radiators not turned on) which in October in the UK is unacceptable.

Plussat: We really enjoyed our stay at the Washbourne Court Hotel. It was very relaxing , in a beautiful setting. . .quiet and peaceful just what we were looking for! The food was excellant, both dinner and breakfast were delicious.

Miinukset: Some of the waiting/bar staff seemed unexperienced and/or uninterested in their job.

Plussat: Feel at home, staff very friendly and helpful

Miinukset: One of the bath taps was loose and the handle for switching from hand shower to water for the bath was missing!

Plussat: A get away from it all location with nice walks and Cotswolds life on your doorstep.

Miinukset: No, its a nice place to stay and explore the two towns within easy reach of this location.

Plussat: The hotel staff were very friendly and courteous and the hotel setting was excellent

Miinukset: The breakfast was of a poor standard and did not match up to my expectations - with small portions and poor quality which did not match the standards I would have expected - very disappointing !!!!

Plussat: The design of the hotel and spa is fantastic, and the grounds are beautiful. Very pleased that Nyetimber is served by the glass...

Miinukset: The restaurant and bar food is fine - but isn't up to the standard of the rest of the hotel. Guests of this sort of hotel will be used to eating in good restaurants (and pubs) and expectations aren't being met. The breakfast buffet was good - but needed to be kept restocked and freshly squeezed juice would be nice?

Plussat: Excellent facilities/ location / service

Miinukset: The breakfast was not great though, pastries were dry. We could do with more hot food available on the buffet

Plussat: Lovely location with beautiful grounds and great walks. Near to both Cheltenham and Cirencester which have lots to offer.

Miinukset: Very patchy service with particularly long waits in the bar and some of the staff a bit offhand. Decor, which used to feel new and interesting is now a bit tired and dated. Needs a redo. No kettle or tea bags in the room just a coffee machine with “tea-pods” which didn’t taste at all like tea. On several previous visits (last a couple of years ago) Cowley was a really special place to stay with excellent service and a great vibe, but this time it felt rather ordinary and a bit of a let down.

Plussat: The spa is excellent with great location and treatments. Very relaxing.

Plussat: Very friendly, nice welcome when we arrived.

Miinukset: Would have liked a cooked breakfast within the price of room

Plussat: Loved the location. Felt very relaxed. Bedrooms are amazing.

Miinukset: One lady at the spa was a little frosty on my first visit and I had to ask where the changing room was. The food at the bar was not amazing, I had expected an amazing meal. The service from the bar man/manager was however excellent. He was the best member of staff.

Plussat: Location superb, lovely grounds.

Miinukset: Room too warm. On second night woken on numerous occasions by people who had attended a party. this went on until 3 am. Did complain to Hotel who reduced final bill slightly.

Plussat: Lovely location and lovely spa.

Miinukset: Very over-priced at £337 per night. We had expected a lovely relaxing break with excellent service, given the price we were paying, but despite some lovely individuals amongst the staff who were doing their best, many of them appeared poorly trained and overall the bar and restaurant service was very poor. One evening we had to wait 10 mins before anyone even acknowledged us and many of the tables were uncleared and there was a lot of debris on the floor. The first couple of mornings, breakfast was completely chaotic with no apparent organisation amongst the staff and long waits for coffee - a few false starts as the untrained waiters tried to identify the right tables. Not their fault, it just seemed the hotel had hired people at short notice and not bothered training them. Just not what you expect when you are paying that kind of rate! Room was lovely but there was mould on the shower door, which again you don’t expect at such a rate per night.

Plussat: Room was very good, facilities in the room were excellent and everything was to the highest quality.

Plussat: Cosy place and very welcoming, would recommend.

Plussat: Lovely stay second time now in Africa room

Plussat: Absolutely lovely place very relaxing.

Miinukset: Just to slight thing I prefer the breakfast being ordered not a buffer one.

Plussat: Great stay and will definitely stay again.

Miinukset: Comfortable bed and great shower

Plussat: A very clean well decorated room, quiet and tranquil environment.

Miinukset: Everything was perfect

Plussat: Great location

Miinukset: Noisy. Doors banging. Water running, hairdryer at midnight!!!

Plussat: Staff very helpful and friendly. Everywhere clean with top quality fitments and planning of rooms, lighting etc. Good advice re an Indian restaurant. Street map provided. Excellent free WiFi. Nice little touches e.g. fresh milk (in mini bar) supplied with tea/cofffee facilities. Hairdryer supplied in room. Large thick towels supplied. Honest bar available in lounge. Tea/coffee available to help yourself in the conservatory. Fee morning newspapers available near dining room. Lovely freshly cooked breakfast. Only 15 minute walk to town centre. Free parking.

Miinukset: Leaving !

Plussat: Wonderful warm welcome and very well trained staff. Excellent.

Plussat: Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself.

Miinukset: Would be scratching around to find a negative.

Plussat: The hotel was super, very good room, breakfast etc reasonably priced in comparison to others of similar or better rating. Had stayed at the Queens hotel before which has a wonderful situation but preferred this hotel which we thought was better all round except for location at half the price.

Miinukset: We had to use the car to get into Cheltenham, to walk in, shop and walk back would be too much. However it was worth it.

Plussat: There had been alot of attention to detail throughout the hote

Miinukset: Head room in the bathroom is limited and also the soundproofing was not great

Plussat: Fantastic Staff

Plussat: The hospitality and service were fantastic. Excellent location and surroundings. Family run.

Miinukset: The size of the room was pretty small!

Plussat: Premium room was superbly appointed, and spotless.

Miinukset: No

Plussat: Wonderfully kept property, tasteful decor. Friendly staff. Enjoyable stay.

Miinukset: A little far from the city center for walking, but seemed to be a good base for exploring the area by car.

Plussat: nice clean room,

Miinukset: was not asked if we wanted a "turn down service" and lots of photographers all over the place.

Plussat: Stylish interior, good breakfast choice, friendly and competant staff.

Miinukset: lackof headroom in ensuites

Plussat: The location. Very easy access to Cheltenham. Delightful bedrooms, sitting room and dining room. Extremely polite and professional staff.

Miinukset: No vanity unit around the sink to put toiletries. The manager was on the case. The room we had offered a shower and bath. The shower was in the bath. Not an issue. I found the step into the bath quite hard.

Plussat: Old style Beautifully put together Fabulous relaxing atmosphere

Miinukset: It was a shame that staying in the hotel and enjoying a treatment we were still charged for the use of the spa facilities

Plussat: Room and staff great

Miinukset: Couldn’t book in for dinner as full despite being a resident and paying to use the hotel spa is outrageous

Plussat: Asked on arrival if we could have two afternoon teas in the sitting room which they were more than happy to provide. They just hit the mark and were delicious!

Miinukset: Dinner was very disappointing. Portion sizes were small with a serious lack of fresh vegetables. Couldn’t even face dessert.

Plussat: We were in the area and decided to extend our stay somewhere nice. We made a good choice with Greenway and will be back for a longer stay next time

Miinukset: The ‘extras’ (meals & drinks) are bit pricey and breakfast was a bit on the small side

Plussat: The hotel building and rooms were beautiful

Miinukset: Having to pay extra to use the spa. Wine list very expensive for the quality of the wine

Plussat: The food, the setting and the staff were all fantastic

Miinukset: It was clearly going through a renovation process but it wasn't too inconvenient

Plussat: Everything a country hotel should be. Elegant surroundings, lovely gardens, attentive staff, fine food and excellent wine list. Attention to detail is impressive, and I would unreservedly recommend...

Plussat: Excellent service from the staff. Very nice evening meal (if a little pricey). Nice spacious room. Lovely bed. Nice decor throught the hotel. Full English breakfast was very nice too.

Miinukset: Would have liked a dvd player in the room as we brought a few DVDs to watch. We wanted to play Croquet but there was only one ball, and the mallets were broken. They should invest in a new set!

Plussat: A quiet and picturesque location set in its own grounds. The food and service in the restaurant was excellent. An excellent hotel for adults and business.

Miinukset: I do not think the hotel is geared up for families with younger children..ie I would not consider bringing my grandson. For elderly guests the absence of a lift in the main building would be problematic.

Plussat: the view from our windows,The nice walk in the gardens.the size of our bedroom and bathroom.a good night sleep.we found the place very relaxing.

Plussat: The hotel is in central town which works good for us. Staff are helpful. Comfortable stay.

Miinukset: The bed was really uncomfortable, room was damp.

Plussat: Cleanliness and facilities excellent

Plussat: Couldn’t fault considering how late I booked, would recommend, thank you

Miinukset: No complaints

Plussat: Comfortable bed, good lighting, lots of plug sockets in convenient places. On site free parking. Just what I wanted - cheap, convenient and clean.

Miinukset: n/a

Plussat: Location & price

Miinukset: Night life in the neighborhood was a bit noisy with a bar down the street

Plussat: The staff were very good and helpful in a difficult time.

Miinukset: The stairs down to the room. Worth it for the bath, even though it was small.

Plussat: It was conveniently located near the town centre. There was also some limited parking space.

Miinukset: Check out time of 10.00 AM was early.

Plussat: The exit door

Plussat: We had a detached studio apartment which was nice with seating outside. Being near to the shops etc

Miinukset: Hotel reception area was very untidy and staff said we needed to pay for parking at a different location which we did! We had difficulty finding our room as we didn't get any instructions on how to get to the studio, we ended up going to the top floor and finding the studio was on the ground floor outside! Not great with heavy bags.

Plussat: The Television was large

Miinukset: Nowhere to park my car at back of hotel, i payed out a total of £9.00 to park my car over day & night at a near by car park.The Room was hot & stuffy & the hatch window that had to be propped open with anything we could find at hand. Opposite the hotel is a kebab shop that stayed open untill 05.00am, attracting every screaming drunk in the town, keeping us awake.

Plussat: Nothing. This is not a hotel, it is a bedsit.

Miinukset: Misrepresentation. Quoted as £350 down to £50. It has never been worth more than £35. Toilet had urine in it and seat lid up. Bed linen worn out, I slept on a towel as unhappy with cleansiness and left at 5am in the morning.

Plussat: Ruuan säilytys- ja lämmitysmahdollisuus (jääkaappi ja mikrouuni) käytännöllistä, keskeinen sijainti, kohtuullisen kävelymatkan päässä kaikki tarvittava. Sää viileni, huoneessa lämmintä, hyvä patteri.

Miinukset: Kokolattiamatto on allergiselle aina hankala.

Miinukset: Pyyhkeet olivat epäsiistejä. Parkkipaikka on liian ahdas ja osa asiakkaista pysäköi väärin, koska opasteita ei ole.

Plussat: The continental breakfast was fantastic - loads of food and in my own room! Also the facilities in the room such as the fridge/microwave were great and the shower was .

Miinukset: The window and the door in my room. The window did not close properly and the pane was cracked. The door's lock was a little temperamental.

Plussat: central

Miinukset: drunken fights on street noisy pizza outlet bad section of city

Plussat: Closeness to town centre

Miinukset: Parking limited, bed matress could have been firmer

Plussat: Unfair because of the flooding but Hotel is lovely

Miinukset:

Plussat: The area the hotel was abasex in and the hotel was very good at letting a friend pick up the keys for us

Miinukset:

Plussat: Perfect for exploring the Cotswolds as it felt central to many surrounding areas without being overly touristy. The restaurant/pub was the perfect place to come back to each night for a good meal and friendly staff.

Plussat: Lovely location, staff very helpful, lovely room. Parking was great.

Miinukset: The bed was advertised as a large double bed, yet it was two twin beds pushed together and were extremely uncomfortable. We have both suffered back ache since. No tea and coffee facilities within the room, then no answer from reception when calling for tea.

Plussat: Beautiful room. Lovely breakfast

Miinukset: Bit noisy on Friday night from people in the pub

Plussat: The staff were all friendly and helpful and the place had a real feel of luxury about it. The food was absolutely fantastic. Great location.

Miinukset: No kettle in the bedroom-we were told to dial 0 anytime for tea and coffee but couldn’t find a phone in the room and waited almost an hour for the tea to be delivered when we had been down to reception to order it. With a young child and spending a lot of time in the evening in the room a kettle would have been appreciated. Also no dressing table, and no drawers or wardrobe space made it a chaotic 3 night stay! Would have been ample for an overnight visit but just not enough space for 3 nights.

Plussat: The property is stunning and exactly as you’d expect for a quiet cotswolds location. The decoration and atmosphere was perfectly welcoming

Miinukset: The noise - unfortunately, due to it being a lively village pub, I didn’t sleep well as it was incredibly noisy. We were on the ground floor (room 12) so had loud conversations at our window throughout the night. Also, there isn’t anywhere to plug in a hairdryer or anything near a mirror and the lighting around the mirrors is awful if you’re doing makeup etc - so I wouldn’t recommend staying if you’re getting ready for an event or something.

Plussat: The property itself is a beautiful little pub with lovely spacious rooms. Massive bed, beautiful bath in the room, lovely robes and toiletries. Went to the restaurant for dinner and had really delicious food.

Miinukset: They seemed to be super understaffed when we were there. There are no tea and coffee making facilities in the room, so they tell you to ring reception any time you fancy tea of coffee. Yet no one ever answered the phone so it was impossible to get a hot drink without going downstairs. The breakfast had also gone down hill since last time we were there. Disappointed for the price.

Plussat: Great location. With a fantastic breakfast. Room was lovely and warm which was good since the weather was awful.

Miinukset: The room was dated with leak marks and the bathroom had a lot of mould. For the amount of money paid I would have excepted the rooms to be in better condition.

Plussat: All staff very helpful. Breakfast perfect. Location perfect. Room and bathroom lovely.

Miinukset: Internet was in and out.

Plussat: The staff were amazing and cheerful in these times of the Coronvirus really exemplary

Miinukset: Nothing stay was fantastic

Plussat: The welcome at Dial House. The room and massive bed. The breakfasts great and the cosy area to sit and have a nice drink in front of the open fire. Dial house is so picturesque. We ate out at L'Anatra Italian restaurant and at the Chip Shed both excellent. The Kingsbridge hreat for a few drinks in a pleasant and friendly atmosphere. The Car Museum well worth a visit. We went for a ride out to Stow on the Wold and to Slaughters, both lovely places to visit.

Plussat: Premier room had small garden and was exquisitely positioned. Jacuzzi bath great and bed comfortable. Staff were friendly and helpful. They've obviously spent a lot on this beautiful building and outbuildings - the main house dates back to about 1700 Despite being quiet, you walked out of the front door a few yards to the High St and River Windrush Food was 2 rosette standard - I thought it was a little bland, but that was a matter of taste - it was beautifully presented.

Miinukset:

Plussat: It's 'Old World Charm' and central location. Couldn't have been better, simply perfect.

Plussat: The surroundings are amazing, the food was at a very high level and the room was nice

Miinukset: it was all a little over priced, food, wine, room. its was very nice, but i've stayed in better for less.

Plussat: Service & food was superb

Miinukset: We stayed in room 2. The bathroom was tiny & the bed was on the hard side

Plussat: Location and quality of the food at breakfast

Miinukset: Room too hot and damp-leaky radiator

Plussat: Location was perfect

Miinukset: Didn't explain the heating remote in one of the rooms - therefore was cold until we asked. Electricity went out due to faulty light globe.

Plussat: it was beautifully situated

Miinukset: we found the staff, particularly the night manager, aloof and condescending

Plussat: The room was spacious and the bed was very comfortable. The staff were very friendly.

Miinukset: The room we had was quite noisy as it was situated on the ground floor and the gravel driveway run right passed it and the hotel kitchen was in close proximatey

Plussat: Gardens. Parking easy. Quiet. Well presented throughout. Excellent breakfast included in rate (although fruit dish rather mean!). Generally friendly and good service.

Miinukset: "Classic" rooms were smaller than anticipated for price and their interior design modern and appeared not in keeping with age of building. Service was very good, although younger waitress forgot who was having what even though we were alone at breakfast! I'm not into feng shui at all, but the hotel felt almost back to front in the downstairs areas.

Plussat: Courteous and efficient staff in a lovely hotel.

Miinukset:

Plussat: Everything else was fab! All the complimentary touches were very thoughtful, and the rooms are so well appointed and have everything you could want!

Miinukset: The only negative was that the curtains in my room didn't close properly, but I didn't have a chance to speak to anyone about it before I checked out.

Plussat: We were in one of the newest rooms and it was really comfortable and lovely. The staff were so friendly and we were given a complimentary G&T which was a real treat. The room had underfloor heating and was very comfortable and nicely appointed and it's right on the edge of town. Decor internally is charming if a bit dated and the food for breakfast was very good. A perfect night away.

Plussat: A fantastic boutique hotel. In a great location, easy walking distance to bars, restaurants, shops, parks - everything you could want. The hotel is beautifully decorated and furnished, rooms immaculate with everything you could need and complementary items you just don't expect. Breakfast choice was amazing and the food was so good. Staff really helpful and friendly.

Miinukset: If you could light up the name sign (local Council permitting) it would really help to find The Bradley on a dark evening.

Plussat: Everything, the room, the welcome, the breakfast and the honesty bar

Miinukset: NA

Plussat: Location

Miinukset: Manager was a little overwhelming

Plussat: OK, these are unusual times so I was the first guest since Covid lockdown and the only one staying at the Bradley at that time. That being said, Kerrie (the manager) couldn't have been more accomodating. I was met at the door, everything was explained and the room was perfect (as were the lovely touches like the Nespresso machine and the complimentary Port!). Kerrie has asked in advance what I wanted for breakfast and it was served up perfectly and in abundance. I can't find any fault at all and will be sure to book the Bradley again when next in Cheltenham.

Miinukset: Nothing.

Plussat: Everything was superb. Great location. Lots of lovely, personal touches.

Miinukset: The idea of a bar in the lounge, with an honesty box is great, but we thought the prices were a bit steep.

Plussat: Reception not inspiring but beyond that everything else was!!

Plussat: Staff were excellent and always willing to help with any request

Miinukset: Poor water pressure. Had to change rooms twice and still did not get a decent shower

Plussat: The staff were so friendly and accommodating nothing was too much trouble

Miinukset: You gave the wrong address and it took 1 1/2 hours to find the hotel!!!!!!!!It's on the Old Gloucester Road not Gloucester Road and the postcode is incorrect

Plussat: Wonderful saty, pleasant staff, clean rooms and excellent food.

Plussat: The group were pleased with the "all round package" - hotel was impressive and clean, and the Staff were excellent

Miinukset: not applicable - all was good

Plussat: Enjoyed our stay and was amazing value for money, would stay again. The beds were extremely large and comfortable and a DVD player and fridge in the room is an extra bonus.

Miinukset:

Plussat: near race course

Miinukset: the beds where very uncomfortable and the room was not well presented the hotel is in the process of renovation

Plussat: reasonable quality house wine, good bar meal

Miinukset:

Plussat: Best steak I've ever tasted...

Miinukset: Poor condition and decor...rooms dark and dreary...no atmosphere

Plussat: The value for money for the family room was definitely excellent.It provided comfortable and spacious room for a family of four.

Miinukset: none.

Plussat: Great Breakfast, nice quality sausage, and bacon and friendly staff. Gluten-free/veg options available and parking available for those who need it.Possible to walk to the train station if you don't mind a 30 min walk.Lovely breakfast room.

Miinukset: The hotel did not smell fresh in the reception area. The hotel could have done with some nice flowers or room scents. The communal area looked a bit tired.

Plussat: The offered a self-service bar in the evening for the guests, with sofas next to the fireplace, that's a plus. And breakfast is just amazing, freshly cooked and really tasty.

Miinukset: The room was a bit old and not that clean, but acceptable.

Plussat: Great location,walking distance to local parks and town,friendly townhouse,and good food.

Plussat: Beautiful hotel, room and surroundings, delicious breakfast, courteous and helpful staff, lovely stay thank you

Miinukset: Everything perfect

Plussat: Breakfast - the full English breakfast was excellent and the waiter was fantastic - one of the best settings and experiences for a breakfast we have ever had.

Miinukset: Room - bed pillows where rubbish.

Plussat: Breakfast started at 7am but they provide a grab and go service earlier than that Fresh fruit to help yourself to throughout Honesty bar service Rooms clean

Plussat: We had the most wonderful time, from the very first moment entering the gentleman was exceedingly helpful. The room was so beautiful, breakfast was of a very high standard! We can’t wait to come back.

Plussat: Good location Staff were great but marked down as overall would not stay there again Breakfast was very good but honestly that’s a small part of the over all stay. Staff waved the parking cost

Miinukset: Heating did not come on until nearly 8am so cold all night Shower was ok but lacked power Tv did not work properly and did not show picture most of the time Was not clear that even their parking. Round the back requires payment

Plussat: Stylish and comfortable townhouse hotel located within 5 minutes' walk of the town centre. Excellent value and free parking. I can't imagine wanting to stay anywhere else in Cheltenham.

Plussat: very near to shops room was clean and warm bed was a bit hard

Miinukset: kettle had to be plugged in on bedside table not near tea ,coffee ect

Plussat: Friendliness, welcoming, Comfiness of the room and breakfast. It was warm with sub-zero temperatures out side!

Miinukset: Nothing

Plussat: Nice place

Plussat: Convenience to the centre of town,parking,and being in a quiet position,spacious rooms,and good breakfast, hotel has friendly helpful staff,a very pleasant stay.

Miinukset: None

Plussat: The breakfast!

Miinukset: It was not "10 minutes from town centre" unless you were a teenager on roller skates! For a middle-aged lady it was 20 minutes. OK in daylight but undesirable after dark.

Plussat: Only way to descibe hotel is first class accomodation

Miinukset:

Plussat: Good facilities. Convenient to town centre. Good breakfast. All in all good value for money.

Miinukset: No. I'd stay there again.

Plussat: A very stylish, friendly hotel. Clean and comfortable. Very helpful staff.

Miinukset:

Plussat: Rooms well furnished and decorated

Miinukset:

Plussat: The helpfulness of the Polish manager, he simply couldn't do enough. He went out of his way to make sure our stay was perfect..

Plussat: The location is perfect - easy walk around town. The decor is nice and has just what you need.

Miinukset: The room is small for the price

Plussat: Everything perfect! Food, pub, breakfast, room, best shower in England as well as it’s the oldest hotel on the Island (circa 947)!

Plussat: , staff very friendly and accommodating.

Miinukset: WiFi very poor

Plussat: The atmosphere in the hotel was amazing with all the old features of the building sitting comfortably alongside modern touches

Miinukset: All the pillows were soft, a mix of firm and soft would have been better as had to use a cushion to sleep on

Plussat: The staff were lovely, the decor was nice, and the pub was old and beautiful. The location was great for a quick walk around the village. Loved that it was dog friendly as well, we had a great stay here!

Miinukset: The bathroom was super tiny and the bed was a tight fit in the part of the room it was in so if you had a lot of bags it would have been a bit difficult.

Plussat: Serving breakfast until 10.00am

Miinukset: Didn't check the lightbulbs in the room or exterior

Plussat: Good restaurant food

Miinukset: Our attic bedroom was far too hot. Unable to get advertised restaurant discount because we booked room online!!!!

Miinukset: Room not a king size as booked, Bathrooms primitive No shower, (shower head on tap in the bath). TV from the 60's,Noisy

Plussat: It is in a good location for visiting Stow and the surrounding Cotswold villages. Although small, the bed was comfy.

Miinukset: The front desk staff were extremely rude. When we arrived we were completely ignored as we stood at the reception desk whilst the gentleman carried on working on his computer. When I said 'excuse me' I was greeted with an impatient 'just a minute' and he then turned back & carried on! The room was tiny and dirty in places. There was no soap in the bathroom (if you can call it a bathroom - more a cupboard with a shower in it). Definitely a case of a hotel believing its own hype rather than looking after its customers. So disappointed.

Plussat: going out all day!!

Miinukset: rooms above pub very noisy pity not informed where your room is when booking as you are not actually in hotel! one receptionist very rude

Plussat: Friendly staff, good food, nice ambience.

Miinukset: bathroom very small and cramped!

Plussat: Very central position in Stowe and the breakfasts were very good

Miinukset: Lack of parking facilities

Plussat: The village was nice and we would go back to the village again but at another hotel.

Miinukset: Room dirty on arrival, had to ask reception to clean the cobwebs from across & around the ceiling. Curtains & pole also very dusty. Very difficult sitting on the toilet (no room). The haridryer did not reach and also kept cutting out (depending on how the wire was positioned). A Superior room! All breakfast poor and minimal. Fresh fruit was brown on arrival day yet not changed at all. There is mor

Plussat: The staff were very helpful and pleasant and the food was excellent.

Miinukset:

Plussat: Clean and comfortable

Miinukset: Lack of communal bar space

Plussat: Excellent breakfast. Wide choice of food. We were very impressed with the accommodation. The room was spacious and the furniture and facilities were outstanding.

Plussat: The ambiance in the pub was wonderful, beautiful decor, open fires, calm vibe and friendly staff and guests. The room was beautiful, and so cute being its own private little house. Plenty of free parking and right on the road so really easy to find. The staff were really nice, and we were able to get a booking in the restaurant for dinner each night. Perfect place to stay if visiting the Cotswolds and you are looking to have a relaxing time, good food and drink and a comfortable stay.

Miinukset: We wished there could have been a few more different meal options on the menu. The specials remained mostly the same for our three nights. That being said, loved the pasta, the sticky toffee pudding and the wine was great.

Plussat: A clean, bright, tastefully modernised room with all the facilities we needed in a sweet little cottage in the grounds of the Inn. The buildings had loads of fabulous Cotswold character. We had a lovely welcome and a great evening meal beside the log fire.

Miinukset: Some parts of the main Inn building were a little 'tired'. . . toilets not that nice.

Plussat: Superb room. Great shower

Plussat: Our stay was amazing, this was our 2nd visit to the colesbourne Inn and did not disappoint! Everything was thought of in the room - clean, open space, even had a cafetiere and fresh coffee! There was lots of choice at breakfast and nothing was too much trouble,

Plussat: A pleasing premises it is always a risk booking unknown properties

Miinukset: Not much

Plussat: Good food and very friendly staff. Clean and comfortable and a great ambience in the pub.

Plussat: Liked most things really - The welcome was exactly that - Welcoming, all the staff were helpful and didn't stop smiling and nothing was to much trouble for anyone. The room & en-suite were clean and well presented. Evening meal was fresh and tasty and well cooked and well presented.

Miinukset: The pillows - probably just me !! and one or two bits of bedroom furniture l thought looked a little"tired".

Plussat: Kaikki oli todella siistiä ja henkilökunta oli erittäin ystävällistä. Aamiainen oli todella laadukas ja maukas ja ravintola vaikutti laadukkaalta ja hienolta. Kaikkiaan paljon parempi kuin odotin.

Plussat: A very lovely place to stay and eat: full of character but with up-to-date facilities. Extremely comfortable bedroom in beautifully fitted and furnished cottage. Our evening meal and breakfast for the four of us were both excellent.

Miinukset: We were too hot at night but that was down to us not thinking of turning the radiator off/down!