Holiday Inn Express & Suites St. Cloud

Bed was comfortable, breakfast was real good

The whirlpool wasn't to hot and the jets wasn't to good either

The room layout is comfortable. The breakfast is awesome.

The air vents are directed to the bed. Low fan too cold, no fan too hot. Makes the environment uncomfortable. #1 assigned room was stinky and overwhelmed with cigarette smoke. Even a minute in the room produced a headache. Nasty! #2 reassigned room had a slight cigarette smell. Used perfume spray to reduce smoke smell. Tolerable but both rooms should have had a clean refreshing smell. Neither did. Definitely disappointed on housekeeping care. Note: Both rooms were identified as “Non Smoking Rooms”.

Warm friendly staff. Very accommodating, my wife and I were late for breakfast and the staff offered to prepare something for us.

My only criticism would be that at check in to explain to the guest about the linen policy.