Brit Hotel Lodge

the price seemed good, but in fact without prealable information they charge us with suppliment of 8+15 euros We found it is rediculous. They put the plug for the electic car in the covered parking; they take money for this parking 8 euros and we should pay 15 euros of suppliment for the plug without even any iformation that it would cost so much; most of hotels do not charge the plug or the maximum that we met was 6 euros!!! Ans a lot of commercial places where the charging is free

hotel is new and well done but we didn't feel un cosy inside. and the breakfast was just awful; we came to the breakfast at 8 o'clock but a group of 60 persons!!! left nothing for us;

Comfortable bed

Personnel not proactive and not really interested in helping guests. Never seen the word ‘desolé’ being used so empty. Upon arrival the room temperature was above 30 degrees Celsius. After two hours of airco on, temperature had lowered but 2 degrees. The guy at reception desk told us to wait a few hours more and then -seen the time- the night watch was in and would have a solution. Fortunately room temperature got better, but when asked the night watch knew nothing about the appointment. Next the restaurant appeared not to accept new guests from 21:00 (we entered 3 minutes too late). A bit sharp to not accept new customer, but obviously policy in a hotel that presents itself as comfy. No advice on the possibility of room service or tip for another place to go, just the meaningless desolée. Further the payment for the garage and tourist tax had been deducted twice from our bank account. The guy from reception desk told us we had to settle this with our bank. Several options were proposed by us: checking with finance, trying to solve it via his manager, offering a service/ product for the same value; anything to organise a refund for the small amount was not taken into consideration. All these examples of that way of solving a problem is really not acceptable if your customer pays 130,- per night! What a bummer this hotel! (@booking.com: your communication says tourist tax is included in the room price!)

room size was ok

room service and the cleanses of the room

Very good and stylish rooms.

Weak breakfast, we only took it for the child, as parents we preferred to have breakfast outside instead.