Hotel Stern

the price was cheap but pictures did not represent the reality

the price was cheap but pictures did not represent the reality, poor quality and cleanness, towels were dirty, the smell of cigarettes in the room. the area did not look safe.

The person who serve breakfast, Michael, was very kind and helpful with giving some information about the city, but honestly the breakfast doesn't worth the price of 7 euros. You can find some good bakeries close to the hotel.

My room hasn't been cleaned even once during my stay (4 nights). The amenities were not replaced, I've got only one shampoo the first day. The day of my arrival the receptionist couldn't tell me which kind of food i can find at the restaurant on the first floor and said that the hotel has nothing to do with that place. Later i found out that was the place were the hotel serve breakfast

The negatives completely negated the positives

Bedbugs, the room was completely infested with them, I ended up killing 20 in the night, they were in the sheets, and on the walls and ceiling. They are aware of the problems, as there was sticky tape around the bed, though that didn't prevent them from coming up. They promised a refund, but have made no effort at all to give me back my money, despite multiple e-mails.

I had to change rooms at 10pm first night of my stay due to being bitten by bed bugs. I was then woken at 4am in the new room which also had bed bugs. I slept on the floor and went to reception at 7am but they don't open till 8:30am. I had an early train so I left my room key in the lock box and emailed them about the problem. That was a week ago and I have had no reply. I found alternative accommodation and hope to receive a refund.