Mantra 2 Bond Street

Professionalism of staff. Twinings teabags. Good sound insulation from other rooms.

Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.

Central location, close to shopping, entertainment, food etc.

Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.