The Gaia Hotel Taipei

The staff is very kind and nice and wooden floor is great which I like it most. the spring bath in the room is excellent!! The amenities and free mini bar are great too !!

There is a very big cockroach in the bathroom that I never saw it like that big cockroach before in my life. The room is too cozy, so feel stuffy. The room rate is a bit expensive considering its facilities and its service.

Awesome hotel with a public hot spring bath and a hot spring water tap directly in the bathtub in our room!

Some staff members spoke really good English and some spoke nearly 0. Front desk, bath staff, breakfast staff and even cleaning crew were no problem to communicate with. But any basic conversation with the staff in the dinner restaurant (there are 2 covered by the same staff) was pretty much impossible. E.g. if a staff member asks me for my room number but doesn't know the English number very well makes is a complicated and frustrating (had to repeat it several times in the simplest form possible). Also additional orders were mixed up or forgotten due to the communication issue. It's just not the kind of service level I expect from a high-class hotel like this. I need to mention that the senior management reached out to us several times with apologies and a promise to put effort into this matter so they do care about satisfaction of all the customers, not only the Mandarin-speaking ones. I sure hope this will improve in the future. But if you can speak Mandarin, you will be very pleased with this hotel.