West Hollywood hotellia

Plussat: Responsive Staffs

Plussat: Responsive Staffs

Plussat: Responsive Staffs

Plussat: Everything

Plussat: Recently renovated, high tech only casting to tv is missing or not very easy to use. Great heating and cooling system in the room. Overall a great hotel and with really caring stuff All stuff was on the spot at all times not even one mistake except spa

Miinukset: No pillow menu , I have neck problems and they charged me no show at spa even though I cancelled 2 hours advance (6hours their policy ) , as a hotelier I totally understand but don’t accept it because as a in house guest for 7 nights considering the total bill, this seems to me like the property goes in little calculations in terms of money which makes you feel as a customer but not as a guest. Spa has problems in general. They also tried to charge my wife a service which she didn’t use. Limited room service menu and very limited late night menu

Plussat: Everything!

Miinukset: The digital tablet ordering system in the room lacked some details when it came to ordering spa services and in room dining items.

Plussat: Great location Good staff

Miinukset: The bed Room furniture Bad room service and the blvd

Plussat: The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M

Plussat: The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served

Miinukset: The shower is so weak and has no presure, that you hardly can take a shower.

Plussat: Location is everything ! The staff is amazing !

Miinukset: Its little bit old .... old furniture

Plussat: What can I say, this is THE hotel of Beverly Hills.. Nothing else compares!! We travel ALLOT, NYC, etc, and NOTHING compares to the Beverly Hills Hotel.. When you stay here, you feel special.. Every stay we have seen numerous movie stars.. Just common place here.. The staff makes you feel special even if you are not... Just the best overall experience of ANY hotel by a long shot.. We are here almost every month.. It is an unbelievable experience!! I can't say enough about the staff... Ruth in the fountain Coffee Room is the best!! We just love her!! The valet staff, unreal as well.. asked my wife by name if she wanted her car.. I have no idea how he knew her name.. We never had him previously... Just amazing!! Makes a common person feel like a star!! Yes It's pretty expensive, but the experience is way worth it.. I just Can't say enough about This iconic LA hotel. It's a experience like no other... In my opinion, and my wifes, the best hotel we have stayed at WORLDWIDE!! And its practically in our backyard!! Just the best hotel we have personally stayed at in ANY country... LOVE IT!!

Plussat: Responsive Staffs

Plussat: This place was fabulous, the staff made our stay even better than expected. Everyone was so helpful, nice, and accommodating. The room was very spacious, location is great. I would definitely stay here again

Plussat: EVERYTHING!! Staff, room, everything is beyond perfect!! You feel so special staying here!! And, you will see multiple celebs whenever you are here... I can't count the number of people we have seen... Just a magical place!! Worth every penny and more!!

Miinukset: NOTHING!!

Plussat: Iconic hotel lived up to all expectations. Faultless.

Plussat: Gorgeous Hotel! Quick Check in! Excellent Service.

Plussat: There is nothing like staying at the Beverly Hills Hotel!! Its ICONIC!! The service is like no other... Want to see movie stars?? We go often and have always seen multiple A listers!! It's like whole different world!! We just can't get enough!!

Plussat: Wonderful staff and atmosphere

Miinukset: Rooms have some wear, but still very nice

Plussat: Polo Lounge food and staff wonderful as were concierge staff

Miinukset: Nothing it was fantastic throughout, maybe more information about pool facilities would have been welcome

Plussat: This is a wonderful hotel all the staff are top class and nothing is too much trouble for them , Pool and Bar staff excellent and friendly

Miinukset: Can’t think of anything that I didn’t like

Plussat: Everything about this hotel is perfect. Simply amazing

Miinukset: Nothing.

Plussat: Staff were fantastic and very helpful

Miinukset: Not the best location

Plussat: Very Responsive Staffs

Plussat: Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa!

Miinukset: Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same

Plussat: Superb service. Nothing is impossible to ask for if you are a guest. They remember your likes from past visits. Centrally located

Miinukset: Nothing

Miinukset: Not a real Four Seasons and drab in many areas. Worn furniture

Plussat: Expensive. Some things not working like scale in room etc. Nothing available to weigh bags.

Miinukset: Room space. Extra bed place.

Plussat: Amazing staff and property

Plussat: Approachable staffs

Plussat: Approachable staff

Plussat: Great Hotel for family and big room size. Wonderful and very helpful staff too

Miinukset: A bit expensive

Plussat: Superb hotel. Nothing to fault at all. One of the nicest hotels I’ve ever stayed in! Indulge yourself!

Plussat: Great staff, location, rooms, bath products, bathroom, all of it. Fab. Love it.

Plussat: Everyone was wonderful. The rooms were clean and everything was well organized.

Plussat: The rooms were well equipped with modern facilities.

Miinukset: The bar and the restaurant in the hotel close at 11pm!! So for even a drink one has to take the guests upto your room post 11pm.

Plussat: The staff was very caring and very helpful. Most efficient.

Miinukset: Lighting in rooms was poor and the room dark.

Plussat: I like this Ermitage Beverly Hills Hotel very much . I always stay there when I came to LA

Miinukset: Non

Plussat: Location is amazing and property is still v peaceful, room is spacious with classic modern deco, great staff, highly recommended

Miinukset: Parking and restaurant facilities not cheap but in line with neighbourhood

Plussat: Bar and Location

Miinukset: Ground floor rooms get noise from rooms above.

Plussat: Wonderful, convenient location. Superb, kind and helpful staff. Food and restaurant exceptional. The surrounding grounds, pools and green areas are unique in West Hollywood.

Miinukset: The 1200 Bar can get busy and noisy 'til late but, hey, it's a cool place.

Plussat: Quiet, comfortable without being too fluffy. It has enough edge that you feel like you're in LA without being consumed by its superficiality. AND the staff is always lovely.

Miinukset: It was a little cold and damp, due I think to the weather being unseasonably cold.

Plussat: It’s a mistake I stayed elsewhere before. Excellent all across. If you care about the details of quality, this is a certain place where to find them.

Plussat: The restaurant and bars were exceptional

Plussat: Everything.

Plussat: We loved how laid back it was. It was quiet and had a small intimate feel unlike the typical hotel. We liked the location of the room and the privacy we felt that came with it.

Miinukset: I didn't feel the room was that nice for the price. It said villa but it did not have a villa feel and def not for the money paid per night. I can get a very nice room, same size for less money.

Miinukset: Front desk staff need replaced. Check in issues 12/21/2019 2pm: I was handed another customer stay agreement and was told to sign it by the staff without reviewing it with me. When I questioned why the estimate was $300 or so more than my booking the female snapped at me and again told me to sign it. I reviewed it and discovered a different customer name and the male staff blushed while I challenged his coworker. Day of checkout 12/25/2019, I called front desk and asked for a 1hr late checkout due to a delayed flight. The male at front desk said no issue. While I was trying to relax, a maintenance worker was replacing ceiling light fixtures in the hallway mid morning (Christmas Day) banging and making noise. A housekeeper stopped and knocked on my door twice ignoring the signage (once she entered the door) stating room was checkout and she was cleaning. Someone started (I assume the front desk now) calling the room repeatably while I was in the bathroom. I finally made it to the phone after leaving bathroom and a female staff front desk worker told me I had to leave because it was past 12 checkout. When I told her I had spoken with a male member of the front desk staff hours earlier he ok’d late checkout. She started to argue with me on the phone and I had to assert myself and state “this is unacceptable” in a loud voice before she backed down. Reminder - this is Christmas Day folks! I met with the manager during checkout and he proactively apologized. I appreciated the apology but there is something wrong with the front desk staff due repeated poor performance and that is why I chose to,write this lengthy review. Other staff outside of this review were incredible including valet and the restaurant.

Plussat: This property is very close to my brother’s Condo, made it very easy to get together. Plenty of great places to eat all within walking distance

Miinukset: Very expensive for us but we have a great time whenever we stay here!

Plussat: Hotel is beautiful with gorgeous gardens near the restaurant. Our room was spacious and comfortable. Staff was uniformly friendly and helpful. The person at checkout was very accommodating when we gave some constructive criticism.

Miinukset: Bed was too soft. Parking was too expensive.

Plussat: Location is terrific. You can walk to anything you want, and if you're genuinely a moderate walker, even the staff are pleasant trek. Plus, the hotel itself is the kind of place someone wanting to check out and unplug never has to leave.

Miinukset: The hallways are on the dark side. This is not sunny, bright California. But the rooms are the level of light you'd like... and it's never bothered me.

Plussat: great room

Miinukset: for what you pay you can get more

Plussat: Great location Friendly staff Nice and clean hotel Close to everything

Plussat: The location

Miinukset: Staff, No breakfast buffet, too expensive the parking. It took them long time to get my suit cases to my room then to my car on the check out. There is no communication between the staff. It took them long time to bring my car too with the high charge....

Plussat: Bed is so comfy and the location is the best

Plussat: The closeness to the Staples Center!!

Miinukset: The front desk attendant was rude! The furniture in the lobby and rooms need a upgrade immediately and the rooms are not as clean as they should be. The animals are everywhere seems like a zoo instead of a hotel.

Plussat: Clean, great staff from check in to check out. Everyone we met was professional and helpful. Could tell they cared about the guests.

Miinukset: Looked to upgrade to a suite but only one king size bed in the room. Pool was nice but found the water to be a bit dirty.

Plussat: Location

Miinukset: Beginning to look run down. The restaurant needed new upholstery, the floors were badly scuffed and the woodwork was scraped and marked. AC Registers were dirty, room furniture was scuffed. It looked tired.

Plussat: The location and staff were excellent.

Plussat: Professional staff.

Miinukset: No.

Plussat: location

Miinukset: Right as we walked through the door into the lobby it had an awful smell. The room was not up to date with electrical outlets or amenities. I was completely dissatisfied with my stay.

Plussat: I did like the location of the hotel. Had a great corner room.

Miinukset: When having breakfast our waiter had no personality, and gave a look at me like my wife and I was going to skip on the bill.

Miinukset: hidden $20 a day resort fee. This is not a resort. And over $50 parking

Plussat: location and kindness

Miinukset: destination fee

Plussat: Good location. Great on site amenities.

Miinukset: $50 parking and $25 resort fee per night. Almost doubled my price

Plussat: Excellent location near Staples Center.

Miinukset: The property is showing age, funky plastic shower covers, no where to charge phones near bed, only an iPod docking station with an old charging port. The bed is horrible, hard and stiff.

Plussat: The view, the mattress

Miinukset: N/A

Plussat: The location is a plus as it is close to the main highways and LAX. Plenty of parkingspace and enough room to park your car overnight.

Plussat: Clean beautiful the room was large

Miinukset: I couldn't find a thing wrong with this hotel

Plussat: I loved the decor and charm of the lobby as well as the room

Miinukset: The view from our room was of the frwy. Although the traffic noise didn't bother us at all

Plussat: Location location location. The suite was of great space.

Miinukset: A bit old. The hospitality is of 3 stars property.

Plussat: Beautiful hotel! Great staff!

Miinukset: Nothing

Plussat: Beautiful hotel

Miinukset: The gates in and out of the property wouldn't work with our room key.

Plussat: Everything, the hotel is super clean, the rooms are very clean and comfortable, the staff was excellent I highly recommend this hotel for business or leisure.

Miinukset: Nothing

Plussat: The lobby and ambience of hotel was decorated well

Miinukset: Hotel linens and towels need to be cleaned better as there were several noticeable stains and debris

Miinukset: The curtain not covered the sun light. No napkins inside the room.

Plussat: The staff were helpful and caring. The hotel and rooms were clean and well appointed. Overall a very comfortable and stylish space. We would definitely come again.

Plussat: Old world charm, large size rooms

Plussat: This hotel had a very European feel with unique, notable decor, both in the lobby and in the room. We enjoyed hearing the story of how some of the lobby decor came to be at the hotel and where it came from.

Miinukset: I was disappointed that the showerhead was fixed and not handheld and located so high on the wall that it made showering difficult for anyone not at least 6 feet tall.

Miinukset: Second bed was only a sofa bed. I expected 2 queen size beds, hence we didn’t have enough room for 4 people cause the sofa bed was so small.

Plussat: The room was very accommodating for our family of four. Fold out couch for the 4 year old and the hotel provided a pack n play for our infant. We were all able to sleep very well. The pool was clean with warm ambient air for the infant, and the layout gave my four year old plenty of space to play without me having to hold on to her. Breakfast was delicious and had a great variety. Our four year old has a dairy allergy and it was not difficult to find something for her to eat. The staff was so nice! Always greeting us with a smile. They even let my four year old help take down the Christmas decorations on the lobby tree!

Plussat: Always awesome there!!!!Salute to the Front desk!!!!

Plussat: Staff was very friendly

Plussat: Location and room.

Miinukset: Breakfast was ok.

Plussat: Todella siisti ja helppo liikkua joka suuntaan autolla.

Miinukset: Ilman autoa lähellä ei ole mitään.

Plussat: Location

Plussat: Very friendly and professional staff. Clean and nice rooms.

Miinukset: shower not hot enough.

Plussat: Everything about the hotel was excellent, especially the very professional, kind staff.

Miinukset: No

Plussat: Polite, responsive front desk.

Miinukset: Weak shower.

Plussat: We loved Shirley in the breakfast buffet at el sugundo. She was amazing

Plussat: - convenient shuttle bus from/to the airport; - positive and cheerful receptionist; - comfortable bed; - complimentary water, tea, coffee in the room.

Miinukset: - breakfast could be better, there were no veggies at all and low variety of fruits.

Plussat: Approachable Staffs

Plussat: The staff was very friendly and kind - the hotel’s driver even gave me his telephone number so that I could contact him in case I get lost!!!

Miinukset: N/A

Plussat: Really nice hotel with a cool vibe that never seemed to be "trying" to be something. ie super hipster trendy. Rooms where very spacious with everything you would want in a room.

Plussat: Live the decor and vibe. Staff was super friendly and went out of their way to make our stay special. Great location too.

Plussat: Great view, comfortable bed, desk and seating area. Massive bathroom!

Miinukset: Unacceptable room initially. Star bellboy guided us to the right room.

Plussat: Welcoming restaurant plus good food.

Miinukset: Front desk changed my room from top floor suite to mid-level suite without my consent. (though moved me back 2 top floor later) While I was in room, other guest of the hotel entered my room with a key card!!! My own key cards expired on the second day.

Plussat: Great location super friendly staff

Miinukset: All was good

Plussat: Staff were very friendly and helpful (thanks, Esha!).

Miinukset: Nothing really, except it would be great to have a coffee machine in the larger rooms.

Plussat: Excellent Space in all public areas and bedroom. Wine happy hour was a nice touch

Miinukset: No tea or coffee facility in room! Something that every hotel should have. Mini bar was well stocked but crazy prices!!! €10 for water??!!!

Plussat: Great vibe, very friendly staff (especially the Valet guys!), very well located. You can reach some cool restaurants/bars/shopping areas by foot. Free wine hour to get the bar going.

Plussat: The hotel was new since 2 weeks, so it was still at lot of running in when it comes to staff.

Plussat: Top location, very nice stuff and amazing room

Miinukset: Shower too slow, breakfast not so healthy

Plussat: Excellent location and friendly staff. The bed was comfortable.

Miinukset: The room I was in was noisy (room11) it’s next to the house keeping and trash. Also u can here your upstairs neighbors when they move. The bathroom was nice but had some technical problems.

Plussat: Very good location, nice interior design and some "french" touches everywhere.

Miinukset: Breakfast was very poor, pastries and coffee and thats about it, however they had soya/oat and other milk alternatives which was nice.

Plussat: The Location is amazing, walking distance to everywhere, the staff team is amazing.

Miinukset: Too much noise in the room from outside.

Plussat: Staff were super nice, and beds were really soft.... I felt comfortable and like I was at a getaway.

Miinukset: Sharing bathrooms with so many people is awkward, and the room I got from ordering online was SUPER small hut compared to pictures so I had to pay another 25 to upgrade for something more comfortable, and also 20 bucks for parking when I'm already paying 150 a night is kinda ridiculous. But I still enjoyed the pool and the oasis feel.

Plussat: The view from the restaurant was absolutely amazing, you can see almost all Los Angeles from this building, the breakfast was great and the staff were friendly, the hotel room had an amazing view as well I had a complimentary stay until 1.00 PM

Plussat: Quite, clean, good location. Kind staff.

Miinukset: Check in time took long time, though I’m a platinum ambassador and arrive at 4 pm hotel checked me in at 7 pm in temporary room then they transferred me to my room after 17 hours travelled waiting for another 4 hours is annoying

Plussat: Pretty much everything. Maybe not the best value, but one of the best hotel experiences I have had.

Miinukset: Nobody could print something of a USB.

Plussat: It is the best hotel you can have in LA.

Miinukset: The Japanese Sushi is less impressive compared to the hotel.

Plussat: Location was perfect and staff went above & beyond expectations!!!

Miinukset: The location is very good

Plussat: Very good location and has the most amazing view of LA’s downtown skyline. The staff were to respond to any minor issues with the room. Very helpful and friendly staff.

Miinukset: Water heater issue with the shower. Dust in some areas of the room. Requires thorough cleaning by housekeeping.

Plussat: The hotel was extremely clean, and the staff went out their way to make you feel welcome.

Plussat: The hotel is immaculate and high above the clouds!

Miinukset: NOPE!

Plussat: There is nothing much to write about

Miinukset: Easily one of the worst experiences of my life. Never again to this Property.

Plussat: N/A

Miinukset: I really like this hotel I been ther four times the last year

Plussat: Above and beyond satisfying!!

Miinukset: Nothing

Plussat: Super close to universal studios, which was the reason flr our trip

Miinukset: Everything was great

Plussat: Everything! This is my 3rd stay at this beautiful location. My dog was greeted with a dog dish and play toy! Bone Appetit!

Miinukset: There is a magnifying mirror in the bathroom that could use an extendable arm for us short gals. It's screwed into the wall so no wiggle room to bring it closer to you. Also would recommend putting Barbara Garland's book in their gift shop. I'm a big fan of this actress and love that her family took their property and renovated to its current state. Thank You!

Plussat: Lovely hotel in a location of small questionable motels

Miinukset: The room was a little small but everything in it was really nice

Plussat: Hotel staff are very nice. Great room

Plussat: All staff made us feel very welcome, onsite restaurant was a really pleasant experience and staff there were attentive, and the location is fantastic, especially if you want to go to Universal Studio!

Plussat: Great Retro Modern hotel! Staff is extremely helpful and kind. Great outdoor pool and fireplace, retro touches throughout!

Plussat: Awesome stay indeed!! Such wonderful staff and great accommodations. Special shoutout to The Garland's shuttle drivers and night/graveyard shift room attendant(s). We are definitely coming back... Thank You

Miinukset: Microwave ovens in the room (instead of extra) would have been nice...

Plussat: Exceptionally clean and tasteful decor

Miinukset: No iron in room

Plussat: I liked everything. The room was big. Pool was great. I liked the location the best.

Miinukset: pool could be warmer.

Plussat: Location

Miinukset: No

Plussat: Very kindly staff

Miinukset: None

Plussat: hot tub swimming pool, gym and friendly staffs. bus shuttle to the universal studio was good.

Miinukset: signs within the building are less and it is easy to get lost between the two towers. car parking is too costly..

Plussat: Sijainti oli hyvä.

Miinukset: Kahvilan henkilökunta ei ollut kovin ystävällistä.

Plussat: Comfy beds, good cleaning, high class service. Will definitely come back to kimpton!

Miinukset: The shower pressure is not the best. Get a little cold while showering.

Plussat: We found the staff to be friendly and we loved the overall vibe of the hotel which was relaxed and easygoing. All questions and concerns were addressed immediately.

Miinukset: There were not a lot of choices for dining or shopping within walking distance. We came for 2 events and knew we would Uber to those events but we didn't expect to have to Uber to find good food.

Plussat:  (staff)

Plussat: Fantastic staff with excellent customer service! Perfect location. Full size hair care and body wash to minimize waste, love it! What a revolutionary way for a hotel to think green.

Miinukset: Overnight parking is expensive.

Plussat: Great location, Hotel and room were immaculately clean, very quiet and staff were super friendly.

Miinukset: Credit card was charged twice during stay this was sorted once brought to the staff’s attention.

Plussat: Very stylish. Staff brilliant. Jane Q cafe/restaurant is really nice - especially the coffee. Again the staff in Jane’s were equally brilliant.

Plussat: Very convenient location. Modern hotel, big rooms and comfy beds. We loved our stay there !

Miinukset: The restaurant is quite expensive (breakfast and dinner)

Plussat: Comfort Cleanliness Safety Service

Miinukset: Location is a bit far from the main attractions in Hollywood

Plussat: I love the room sofa, that’s amazing and comfortable one, and the bed is quite nice !

Miinukset: I think the room need some multi-socket adaptor, that’s easier for customer using. If the bulb can change to white light is better than yellow light.

Plussat: It was really close to the red line so getting around the metro was so easy! Lobby and bar area were very nice and relaxing.

Miinukset: Our room had a weird musty smell to it. It wasn’t bad enough to ruin our stay but it was definitely noticeable.

Plussat: Nice hotel friendly staff and great facilities.