Merchants House Hotel

Excellent location. Room was very clean. All together it was fine, but we wouldn’t come again.

The room was not as presented on the pictures during the booking. Staff was there, but not much interested about their guests.

This review changed from a 5 star to a 3 star over the 4 nights. The room was nice and the bathroom also. However the shower curtain clung to me while in the shower when it was wet and I couldn't help but think who else had the curtain clung to them also. It is a modern shower but the curtain ruined the look and feel of it. On my first day, I raved about breakfast. There was a separate section for gluten free food and a fridge with soya and almond milk. There was a good variety of cold and hot food. However on the second morning I noticed the fruit plate and bowl was the same from the day before. It was fine. But on the third day it was 5th exact same fruit again and I was so annoyed. I was sure they wouldn't have the balls to put out the same depleted dried fruit on a fourth day but they did. My blood was boiling as I rely on fruit as my breakfast. It was brown and dry. Then there was the English breakfast tea. There was a full jar of it the first day, 2/3 jar full the 2nd day and by the third day there were about 4 tea bags left. When I came down the 4th morning I asked where was the English breakfast tea. They said that finished yesterday. Not today. So they couldn't be bothered with a full 24hours notice to replenish the most popular tea. The breakfast staff were dull. The front of office staff were much better and in particular the guy with the glasses was the most helpful with excellent English. The hotel has an excellent location but the laziness of the kitchen staff really got to me. It is supposed to be a 4 star hotel and should have fresh fruit every morning. Without question. The chefs have taken short cuts that the owners/management may not be aware of. I am extremely frustrated with how the my experience of this hotel dwindled after the first day.