Tbilisi Marriott Hotel

This is a beautiful property and located in the heart of the city

This is the 7th Marriot group of hotels we stayed (across globally) and if we were asked to rate the hotel, this is the last in the order of preference -this rating is not because of facilities in the hotel or ambience or property location or look and feel but due to the poor behavior of the staff especially the restaurant staff. We could see most of the days for the breakfast the open counter staff (egg and pasta station) was struggling and top management not seems to be interested in fixing the issue rather than saying sorry...! Haven't seen in any of the well known hotel groups including hotels with less than 5 star rating (i.e. 4 or 3 or 2 star) were staff is so unfriendly, staff forces customer to opt for the food of their choice (because they don't want to cook) and staff is shouting at the guest publicly and disconnect within the staff where staff is arguing in loud voice to their superiors/fellow staffs in front of the customers. We have brought up a staff issue on staff attitude to the attention of the restaurant manager and want to speak to GM but could not meet as GM was busy. First time got a feel that for this Marriot team, staff convenience and staff comfort is more important than customer. Poor show and this has brought down our overall expectation about Marriot group...