Tendō hotellia

Plussat: Location is very convenience, 5 minutes from bus station, 15 second from an on-sen and 10 minutes from ropeway. The host family are very nice and amiable especially the two little hosts. An on-sen is practically next door and we use it every day during our stay. Traditional Japanese breakfast is what we look for when staying in Japan, but might not be suitable for people who are not very familiar with the taste. Same as the wonderful set dinner. The futons and blankets are very clean and comfy. Our room is for 4 which might be a bit tight but is up to Japanese standard. For us 2 it is big enough.

Miinukset: In fact, there are some but leave it be. Imperfections are the charm of the Ryokan!

Plussat: We chose this ryokan specifically because we heard the food is amazing—and we were not disappointed. The dinner and the breakfast were absolutely fantastic. The rooms were spotless and warm, the bathrooms clean, the futon comfortable, the coffee tasty and the onsen fantastically warm and refreshing.

Miinukset: There was nothing we disliked. Do be aware that this is a ryokan, not a hotel. The room is a traditional Japanese room plus a sink. The bathroom and bath facilities are shared. The ryokan is about 4 minutes from the station.

Plussat: The hosts

Plussat: The owners were very friendly and helpful!

Plussat: The location was really good from the bus station, I had a very nice room and in the morning, the lady helped me to toast my bread which was nice of her as she was busy with preparing breakfast for other guests. I had dinner there and it was really good. Stayed 3 nights and could have stayed more.

Plussat: Exceptionally friendly staff, who were very accommodating of special requests (they provided a delicious vegetarian breakfast!). Little things make this place perfect, such as the owner offering to drive us to the ski slopes. Wholly recommend!

Plussat: A perfect place for the last two days of our very busy trip to Japan. This Ryokan is so beautiful inside, the location is quiet and scenic and the service and food are exceptional. We had a maisonette on two floors so there was plenty of space to relax and we also had our own hot spring bath, which we thoroughly enjoyed using. The western style beds were very comfy. The hotel staff were so polite and helpful with everything, nothing was too much trouble for them to make our stay as comfortable as possible.

Miinukset: The smell of the sulphur outside from the hot spring streams when walking around the village! Absolutely nothing with the Ryokan, it was perfect.

Plussat: A most memorable, authentic Japanese Royokan. Friendly staff, beautiful onsen

Plussat: However the ryokan staff were extremely warm and friendly towards us, they helped us lift the luggages to and fro from the top of the stairs at the entrance to the nearby carpark to load onto the car. Staff were very helpful and understanding and altered the menu for the kaiseki breakfast and dinner to cater to my daughter's seafood allergy. Overall the interior decor and the ambience of the ryokan was very aesthetic and satisfying.

Miinukset: Booked a conjoined family room, only had one bathroom with a shower and we couldn't afford to take turns showering thus decided to shower at the hotel onsen The metal pipes on the tap and in the shower room are badly rusted with some mold growing on it.

Plussat: English is okay for communicating. It is good for foreigner in Japen.

Plussat: Very nice traditional ryokan. Friendly staff and fantastic dinner. We had the Kaiseki menu. Let staff know beforehand if you are driving. They will reserve a parking lot for you. It’s some distance from carpark to ryokan and lots of steps. Staff can help with your luggage from car to hotel.

Plussat: super friendly staff. language is not the barrier. they do all their best to fulfill all your requirement.

Miinukset: absolutely nothing.. everything is just perfect.

Plussat: Absolutely amazing experience from start to finish. We arrived very early and the staff let us check in and we were able to access the wonderful Onsen baths. Our room was lovely and spacious and had a great place to sit in comfort and watch the snow come down on the mountains outside. The private dining experience for dinner and breakfast was also incredible and all of the staff were very attentive, friendly and helpful. Would recommend this place to anyone.

Miinukset: Nothing!

Plussat: New, Best location

Plussat: Big room size and clean and comfortable bed

Plussat: It is close to Yamagata train station.

Plussat: Everything is perfect, I always stay at Richmond’s hotel when I travel to Japan.

Miinukset: Nothing

Plussat: The staff was always ready to answer our queries, and also helped us to contact the ryokans directly to make reservations. This made our trip so much smoother as we did not speak Japanese and could not make arrangements with the ryokans for day onsen trips.

Plussat: Super convenient location. Stone’s throw from JR train station, right next to a 7-11 AND round the corner from a Max Value supermarket where you can get loads of fresh food and supplies. Just 5mins down the road is the Kajo Park with the old castle ruins. Rooms are spacious, clean, love the free flow of complimentary drinks at the lobby lounge. Coin operated laundry machines on 3rd floor worked well. And the front desk staff were very helpful with bus and train schedules, sightseeing information. Had a wonderful stay here.

Miinukset: Nothing. Everything was great!

Plussat: Everything pretty much! The onsen, the tatami, the food at the restaurant. Hint: do book the dinner included: very good value & there was nothing else in the village of Zao Onsen that was open (summer time)

Miinukset: Not per se something that bothered me, but there is no shower in the room, you have to use the onsen.

Plussat: The traditional Japanese dinner is good. The room is clean and the environment is quiet and comfortable. Not many restaurants around, it is better to include the dinner.

Miinukset: No private bathing room and need to use public one in spa area.

Plussat: Exceptional experience and service but very limited understanding of English which makes communication a bit challenging. Good Onsen facilities, authentic, straight from the ground next door. My room was facing the back and had odour of sulphur at night.

Plussat: Very nice staff and professional service.

Plussat: Great friendly staff that looked after all our needs. Large comfortable room. Onsen on site. Staff drove us to and from Ski fields and other locations in town.

Plussat: It was a great Japanese experience. Lovely staff and great location

Miinukset: Beds a bit hard for this old fella

Plussat: Value for money given the quality of food served, the level of service provided by the staff and the amenities available. Overall a very comfortable 3 day stay in Zao Onsen making the whole experience a memorable one.

Plussat: Location was great, near to shops and ropeway. Room had great view and very comfortable. Onsen was great.

Miinukset: Food..... Dinner was well presented and staff was great, but wasn't up to expectations in terms of taste and ingredients used for the price paid. Beef served was too little for even a child, steam vegetables and rice outweighted the entire course. Breakfast was mainly cold vegetables and pickles, cold fish was served, with a bacon as thin as paper, smaller than a post-it note... To sum up, you can have much better food outside at half the price paid, not exaggerating...

Plussat: Loved the breakfast! Staff were incredibly helpful and kind.

Plussat: Our request to have no pork and no alcohol in our breakfast was attended to.

Miinukset: The cleaning of the table tops and cabinets/ shelves in the room can be improved.

Plussat: Big and clean room ,very good onzen excellence breakfast and wonderful dinner , very close to sky resort

Miinukset: -

Plussat: It’s outdoor onsen is amazing and the property is only a short 5min walk to Zao ropeway. Staff are very attentive and helpful too!

Miinukset: None.

Plussat: Nice and clean . very helpful and friendly staffs.

Miinukset: It took you about ten minutes walking to the town-center of Zao.

Plussat: Outdoor Onsen very good, private and comfort

Miinukset: Notice -Cant change meal from beef to pork, even you pay more for it. -Advance reserve shuttle bus 3 days

Plussat: Excellent room, excellent food, excellent onsen. The staff are very attentive. Service is good.

Miinukset: The ski equipment is quite dated and the snowboard i rented hadnt been serviced for a long time. The assistants at the ski shop were not conversant in the equipment. And their ski rentals are rather inflexible as they are charged daily only.. So multi day rentals are not any cheaper. But for the convenience of renting at the hotel and storage, there are shops by the ropeway for rentals.

Plussat: Helpful staff. Shuttle bus to bus station

Miinukset: Natural onsen is not within the hotel. Need to walk 3 minutes in the snow.

Plussat: Everything. They prepare all amenities we need. The private onsen rate is reasonable. Great massage chair.

Miinukset: The onsen temperature wasn't stable. Sometimes too (extremely) hot.

Plussat: It strikes a fine balance between traditional ryokans and international hotels, in terms of service and standards in hospitality. The staff spoke little English but were very helpful and accommodating. I was rather sad that we had to cut short our stay due to lack of snow and we could not ski which was the intent of the stay. As for the onsen, it is as good as a 5star rated traditional ryokan.

Miinukset: Nothing

Plussat: We loved the sulfur onsen and friendly staff and the meals

Miinukset: Would loved to have more shopping areas and a combini in the hotel

Plussat: Spacious, beautiful Onsen & near entrance of ropeway.

Miinukset: No restaurants around the hotel. And if you did not take up their dinner plan before hand, dinner at the hotel costs ¥15000 per person. For 2 nites some of us just bought food from a convenient store 15 mins away from the hotel for dinner. Hotel should make the restaurant food more affordable. Hardly any English speaking staff.

Plussat: The onsen was pretty good. It was clean. Staff were OK.

Miinukset: It is overpriced, the private onsen wasn't at all worth the money.

Plussat: Everything except reception staff.

Miinukset: Reception staffs who never pick up the phone and has very poor English communication.

Plussat: Fabulous open onsen with beautiful view . The hotel is next to the rope way which is very convenient. The hotel provides shuttle bus services to and back from Yamagata station. Station pick up is at the taxi stands at west gates, one a day at 4pm

Miinukset: None

Plussat: Almost everything about this hotel ... rooms ... onsen location ... cleanliness ... tidy ... simply ... elegant ... breakfast!!! ... room services ...

Miinukset: The staffs can not speak english well enough for basic conversations and on 18:xx pm, it's just water which i asked for taking medicines but he said... "sorry, we closed" ... it's just in front of you and it had enough for one little glass!!!.

Plussat: Servicability and location. Clean.

Miinukset: Breakfast was mainly Japanese-style. Toast emptied quickly.

Plussat: Great location and host Keiko a nice lady and great host

Plussat: Good!!!

Plussat: Keiko was an amazing host who did everything she could to ensure that our family had a super pleasant stay. The room, while snug for four, was very comfortable and had everything we needed. The hotel overall is clean and comfortable, and the breakfast provided was comprehensive and delicious.

Plussat: The owner's service

Plussat: Keiko is a wonderful host, and very helpful. My room was lovely and I slept extremely well.

Plussat: Overall, it was fantastic. Dinner and breakfast were great. Interior design was very elegant. Yukata was cute. My friend could use shared bathroom all alone after the dinner. The garden was beautiful. I really liked the paper wall in our room.

Miinukset: I have nothing to complain.

Plussat: A quiet Ryokan that feels peaceful and relaxing and only a few minutes from JR Tendo station.

Plussat: Everything, the garden in the middle of the hotel, the massage chair, the welcome tea and snacks. The welcome staff were very friendly and helpful. I'm impressed.

Miinukset: The bathroom and toilet area in the room was very cold.

Plussat: Super nice staff. Super clean accommodations. Super chill vibe. Super private onsen. They even brought us to another onsen for free when their onsen was under maintenance. All in all a superb stay and would definitely come back again!

Plussat: Staff spoke little English but went out of their way to help us with our enquiries. Generous room size and common areas.

Miinukset: Check-out time at 10am is too early.

Plussat: It’s just at the Yamagata train station. Very convenient for travellers using the JR.

Plussat: The hotel is walks away from JR station exit and in front of one of S-Pal’s entrances. I would suggest to resist using Google maps looking for it when you arrive Yamagata via JR Shinkansen. Front desk staff members are quite helpful - I asked them to call my next stop/hotel for pick up at the bus station and they assisted.

Miinukset: None. We only stayed 1 night.

Plussat: Dinner at the hotel was really good. Service was excellent. Love the location of the hotel and the friendliness of the staff!

Plussat: Excellent location inside the station. Good value for money. Nice and clean..

Miinukset: The pillows were very flat.

Plussat: Location, room (big and comfy)

Miinukset: Perhaps more breakfast choices.. Especially Japanese breakfast.

Plussat: Very good breakfast and great location!

Miinukset: The room was too small! We were two people sleeping in a very small bed that seemed good for only One person.

Plussat: location is colse to the JR station

Miinukset: location

Plussat: Clean comfortable beds, great breakfast

Miinukset: Small rooms

Plussat: Location -next to bus station & train station. Very relaxing to stay. Seems you are in the comfort of your home. The complementary breakfast was superb & overflowing. Unlimited drinks such as hot and cold drinks ('till midnight). The staff were accommodating and nice.

Plussat: Staff were really helpful - when we arrived on New Year’s Day Oshoogatsu the male clerk called that evening to correct us on the bus schedules for one of our plans (no bus was available to Ginzan over this time of year). Excellent greeting and friendly help. Breakfast - good array of food Good coffee - quality Laundry facility - coin operated ¥200/ wash

Miinukset: The one elevator is really slow, as it is the only elevator for all ten floors of customers Would be great if there was a basic onsen as other hotels do Id suggest to others to be prepared for small rooms, accommodating maybe two persons max.

Plussat: Location!!! Across from Yamagata Station, taxis right in front and Lawson right next door!

Miinukset: Room smelt a bit smokey, especially in the bathroom.

Plussat: Location was near JR Yamagata station

Miinukset: -

Plussat: Probably one of the best Onsen ryokans we have tried in many years. Great facilities especially the Onsen. The food is excellent and the service is impeccable. The DIY onsen eggs add an interesting activity for the guests. Staff was all great even though not all of them speaks English. Overall beyond 10 points!

Miinukset: None

Plussat: Good hotel with comfortable facilities, good breakfast.

Miinukset: Nothing

Plussat: Takinoyu locates in the center of Tendo city and provides excellent shuttle bus between Tendo JR Station and hotel. (I just make phone call to book the bus on the JR train, the bus wait you timely outside the station) It takes 3 miins by car and around 10 mins by walk from JR station to hotel. Around the hotel, there are lots of scenic spots to explore: Tendo National Park, Tendo Shoji Museum, Souvenir shops etc. The breakfast and dinner in Takinoyu are terrific with traditional Japanese style, fresh food, tasty flavor, furthermore the atmosphere of dinning environments are very impressive. The Onsen (hot spring bath) offers both indoor and outdoor facilities which let me deep experience the traditional culture as well as relax the body.

Miinukset: N/A

Plussat: I particularly like the friendliness of the staff, the room was well maintained and the facilities provided more interaction for the guest. The soft boiled onsen egg was a good one. There is a recreation area where guest can play chess as it was one of the famous activity in Tendo. Besides that a shopping for omeyage store is just right at the lobby area, one can choose for some souvenirs back home. I was having a tatami room, room was spacious with separate bath and toilet. My room come with the F&B so after I came back from dinner, the room was turn down with subtle light.

Miinukset: The F&B quality is good, however in term of quantity I think it can still be enhanced as I felt that the portion size is a bit too small. In other onsen ryokan I had stayed before, this is fair below my expectation. In normal circumstances I took 1 1/2 hours or more to finish l, but this one took only 30-40 minutes.

Plussat: Public bath pool is very clean There is a very famous/historical soba noodle restaurant just opposite the hotel

Miinukset: Not every staff at front-desk can communicate in English

Plussat: Staff is very helpful, onsen is wonderful, room snacks are delicious

Plussat: The shuttle bus service from hotel to the venue for Higashine marathon is so surprising and impressing. Far exceed my expectation. The airport pick up servhev is so nice and free us from trouble after long flight ...

Miinukset: The lobby is always packed with people , probably they come for events or conference !

Plussat: Chigusa-san (the owner) is very accommodating and excells in English. Onsen is great and it's only a short walk to the ropeway. If you want an affordable authentic Ryokan experience, this is it.

Miinukset: Nothing really stands out.

Plussat: Friendly and accommodating staff. Good location.

Miinukset: Probably due for renovation, especially the bathrooms. No lift made it hard getting up to the room with heavy luggage.

Plussat: Staff are excellent. They are all kind and thoughtful.

Miinukset: The insolation of room is not that good. We have to keep radiator ON to warm the room.

Plussat: staff are very friendly, the onsen very clean, with beautiful outdoor area.

Miinukset: -The ryokan a bit old, with worn down carpet - location take 20 minutes walk from station

Plussat: The location for skiing, dinner and the local bus station was great. They have their own onsen plus 3 local onsens less than 3 minutes walk from the accommodation.

Plussat: Our room was a good size with an ensuite toilet, sink, and sitting area. Although the ryokan is quite old, the room was clean and comfortable. The ryokan is centrally located and parking was convenient in a lot just next to the ryokan. (I found Zao Onsen to be a particularly quaint onsen town with lots of picturesque steam rising from the ground.)

Miinukset: There was no hot water in the washing area of the woman's onsen inside the ryokan, so I had to wash using only very cold water before entering the onsen bath. (My husband reported that the hot water in the men's onsen was tepid and that the pressure wasn't very good.) The ryokan offers free tickets that guests can use at three nearby public bathhouses, so perhaps it would be better to use the facilities at one of those rather than use the hotel onsen.