There were about 20 people on the flight. It was like getting business-class service from the crew.
Plussat: "The seat was comfortable, the food was delicious and the aircraft was clean."
Miinukset: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Plussat: "The experience was really good. I’ll be using JAL again."
Miinukset: "Keep doing a good job."
Plussat: "Seat super comfy"
Miinukset: "All okay"
Plussat: "JAL operates with incredible efficiency."
Miinukset: "Boarding in New York could have been better organized"
Plussat: "Lots of Leg room"
Plussat: "The crew members polite and nice."
Miinukset: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Plussat: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Plussat: "The crew were very friendly."
Miinukset: "The entertainment selection is really small."
Miinukset: "Check in and apps stuck in 80'"
Plussat: "Good efficiency for boarding an good in air entertainment"
Miinukset: "Delayed for an hour while already boarded"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Miinukset: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Plussat: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Plussat: "Rebooked me because I went to wrong airport — thanks"
Miinukset: "The business meal was just okay this time. Not as good as before."
Plussat: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Miinukset: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Miinukset: "The crew kept accidentally bumping my chair and never apologized"
Plussat: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Plussat: "Lots of room, generous checked luggage policy, great airline."
Plussat: "Excellent service, excellent seats and comfort . Good food"
Plussat: "Flight was comfortable enough"
Miinukset: "4 stars for food and entertainment as it was only an hour flight."
Plussat: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Miinukset: "Nothing, well done."
Plussat: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Miinukset: "Can't really say anything bad! It was great!"
Plussat: "The meals. The attention to service details. The seats are better."
Miinukset: "Ticket reservation follow up."
Plussat: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Plussat: "Boarding and crew"
Miinukset: "Lost luggage"
Plussat: "Superb services!"
Miinukset: "I don't think there's anything I didn't like during my journey"
Plussat: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Miinukset: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Miinukset: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Plussat: "Nice and quick flight, had a free space next to me on plane"
Plussat: "I liked the overall service and professionalism."
Miinukset: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Plussat: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Miinukset: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Plussat: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Miinukset: "No food offered, not even a biscuit, only very basic drink selection."
Plussat: "The food was excellent and the stewardesses were extremely attentive and helpful."
Plussat: "The flight went well and the 3 meals were interesting. The staff was professional."
Miinukset: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Plussat: "The airplane and all crevices"
Plussat: "The food and plum wine. The entertainment packet was nice too!"
Miinukset: "The folks coughing on the plane."
Plussat: "Service and polite staff."
Miinukset: "Not much space between the seats for my long legs."
Plussat: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Miinukset: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Plussat: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Miinukset: "Free Wi-Fi would be nice"
Miinukset: "Some turbulence awoke us midway through the overnight flight."
Plussat: "JAL is the best airline I've ever flown."
Miinukset: "Food isn't to my liking but was good."
Miinukset: "too little legroom seating is designed shorter legged Japanese"
Plussat: "Love Jan service!!!"
Miinukset: "Some crew members from Hong Kong better make more effort to improve service skills."
Plussat: "Wonderful crew..nice plane and comfortable seats!"
Miinukset: "No inseat power or usb on the monitor"
Plussat: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Miinukset: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Miinukset: "I was not aware that I flew in Narita and flew out of another airport."
Plussat: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Miinukset: "A newer plane with more restrooms would be great."
Plussat: "ANA flights are always well run and good enough."
Miinukset: "Their iphone applications could be smoother and more functional."
Plussat: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Miinukset: "Flight left a little bit late."
Miinukset: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Plussat: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Plussat: "Crew is responsive to requests, and very polite."
Miinukset: "Cabin temperature was 81F during the night, making it too hot to sleep."
Plussat: "Crew was amazing and very comfortable seat"
Miinukset: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Plussat: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Miinukset: "Movie catalog needs to be expanded"
Miinukset: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Miinukset: "Old man next to me couldn’t keep his arm on his side."
Plussat: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Plussat: "Food and entertainment has to be better."
Miinukset: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Plussat: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Miinukset: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Plussat: "Service Politness of staff"
Miinukset: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Plussat: "The crew were very nice, kind and professional."
Miinukset: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Plussat: "The service and attention of the ANA flight attendants seemed genuine."
Miinukset: "Everything the whole team was great."
Miinukset: "very average"
Miinukset: "Food was not good, seats not comfy"
Plussat: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Miinukset: "the smell inside the airplane"
Plussat: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Miinukset: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Plussat: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Miinukset: "The food met airline standards, which are generally pretty low."
Plussat: "Was a smooth flight, good flight crew. Tasty food too"
Plussat: "free movies"
Miinukset: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Miinukset: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Plussat: "Flight spot on time."
Miinukset: "Can't think of a better thing"
Plussat: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Plussat: "Great layover options. Timely arrivals."
Miinukset: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Plussat: "The stewardesses were always smiling and very engaging!"
Plussat: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Plussat: "Crew and service awesome"
Miinukset: "Not enogh choices for entertainment"
Plussat: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Plussat: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Plussat: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Miinukset: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Plussat: "crew was very polite and everything was smooth."
Miinukset: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Plussat: "Was able to request a gluten-free meal for the flight"
Plussat: "On time, comfort, good food, good deal"
Plussat: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Miinukset: "Not ok"
Plussat: "Great movies!!"
Miinukset: "Terrible seats- difficult to find s confirtsble position."
Plussat: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Miinukset: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Plussat: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Plussat: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Miinukset: "I disliked that the seating did not have its own personal air. At times I would get hot."
Plussat: "Everyone crew members was very friendly and helpful. I"
Henkilökunta aika surullinen. Myös ruoan jälkeen mistä tuntia ei kuka tarjonnut vettä vaikka oli monta tuntia. Tytöt ei hymyile ja vaikka sanon kiitos ei mitään reagointi.
Aivan mieletön henkilökunta..wooow
Plussat: "The entertainment was great and the crew was very friendly and helpful"
Miinukset: "The ability to access bathrooms after turbulence has ended"
Miinukset: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Miinukset: "Too much children ob the plain and they are crying"
Miinukset: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"
Plussat: "A vast amount of entertainment"
Miinukset: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Plussat: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Miinukset: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Plussat: "Crew was very caring and seat was very comfortable"
Miinukset: "I don’t find anything that could have been better that what was there for my travel"
Plussat: "Emirates does it with class, consistently."
Miinukset: "Wanted some tomato juice, but they didn't have it..."
Plussat: "The flight was on time and the crew was nice."
Miinukset: "The entertainment options and food were outdated and very much unpleasant."
Miinukset: "Seats not comfortable Service was not good"
Plussat: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Miinukset: "Other Crew woman"
Plussat: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Miinukset: "Everything was good"
Miinukset: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Plussat: "The ICE entertainment"
Miinukset: "I was sitting in emergency exit so i will not complain of small seats"
Plussat: "Good service by Emirates"
Plussat: "Crew is friendly, flight was smooth and timely."
Miinukset: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Plussat: "Comfortable overall, not much turbulance"
Plussat: "The boarding and immigration process was smooth and trouble free"
Miinukset: "Leg space was inadequate for an international flight."
Miinukset: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Plussat: "I didn’t die in a plane crash"
Miinukset: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Plussat: "Emirates staff are polite and respectful"
Miinukset: "777 for travel from Dubai to Boston is not a comfortable plane"
Miinukset: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Plussat: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Miinukset: "Organisation was shocking, staff were rude and unwilling to help."
Plussat: "Smooth ride, decent food, good entertainment."
Miinukset: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
Miinukset: "Request to allot passage seat on 30th Nov"
Plussat: "The staff & the service"
Miinukset: "The entertainment set up was dated and malfunctioning"
Plussat: "Flight was delayed by 7 hours because of techinical issues"
Miinukset: "I didn't get hotel and the staff in the airport were too strict and mean"
Miinukset: "I had to travel extra hours because they wouldn't let me change my flight pattern I wanted to do a flight change thinking it would be $200.00 no they wanted $1700.00 which was more than my original flight so I had to fly back to catch my original flight"
Plussat: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Miinukset: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Plussat: "Food was good"
Miinukset: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Plussat: "Overall satisfactory"
Miinukset: "Time taken to Debord at Mumbai"
Plussat: "The crew was great in everything that they did."
Plussat: "We love Emarites Airlines Service"
Miinukset: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Plussat: "Everything was on time. Very comfortable. Nice service."
Plussat: "Staff Seats Food Cleanliness Good destinations"
Miinukset: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."
Plussat: "Lots of leg room. Excellent entertainment system."
Miinukset: "Not every seat had a power outlet. They took the headphones back a little too soon."
Plussat: "Everything was terrible"
Plussat: "i like the food."
Plussat: "The entire experience was first rate- an excellent web-based support network from flight planning through on-line checkin. Airport experience at both MXP and JFK was excellent.. attentive, efficient ground staff- as were aircrews on both our flights with Emirates. Top class, attentive.. really enjoyed the flight. And, we pushed back spot on time both legs."
Miinukset: "They work the aircraft hard and it shows in small details.. broken latch in the head, bits of trash in the seatback pocket... but still head and shoulders above their competition. Oh, and it'd be nice to have bar service better coordinated with dinner.. the bar showed up quite a while after dinner was handed out. Tough if you prefer wine with your meal."
Plussat: "Emirates is always excellent however the crew were not very engaging"
Plussat: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Miinukset: "Food for main a bit tasteless and dry"
Plussat: "Overall experience was good"
Miinukset: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Plussat: "Excellent service, as expected."
Miinukset: "Delayed by an hour, was not communicated properly at the airport."
Plussat: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."
Everything is good and will manage
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Miinukset: "Food options were very similar. And the pre-made meals are hit or miss"
Plussat: "Seats were ok but they often were out of vege options"
Miinukset: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Plussat: "Nothing to like on that flight."
Miinukset: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Crew is good. Flight got delayed"
Miinukset: "Food is good."
Miinukset: "Delay delay delay and i have to stay in hotel"
Plussat: "Nothing as such"
Miinukset: "Was in 9D both USB power and touch screen not working ."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Crew was amazing"
Miinukset: "Nothing really"
Plussat: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Miinukset: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Plussat: "Crew was friendly."
Plussat: "The entertainment was excellent, the seats very confortable"
Miinukset: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Plussat: "Amazing except for the entertainment it was horrible"
Miinukset: "Entertainment system , 6 hours flight without entertainment is tough"
Plussat: "Excellent Service and most friendly staff"
Miinukset: "Nothing was bad. But the food taste can be better"
Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"
Plussat: "Plenty of room to move around"
Miinukset: "Food is good except Chicken coconut curry"
Miinukset: "The changed the time of flight had to wait airport for 5 hrs"
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Miinukset: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Miinukset: "My personal stuff been stolen in airports"
Plussat: "The Crew The Food"
Miinukset: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Plussat: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Miinukset: "Extremely small leg pitch"
Plussat: "Flight was as scheduled"
Miinukset: "Did not like the entertainment"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Plussat: "Good legroom, friendly crew."
Plussat: "clean airline, modern airplanes, good food, friendly service"
Miinukset: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Miinukset: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Plussat: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Plussat: "Easy boarding. Courteous, helpful and professional crew members."
Miinukset: "No internet service on long international flight."
Miinukset: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Plussat: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Miinukset: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Plussat: "Nice flight attendants, frequent fluid services."
Miinukset: "There was no Wifi in the plane."
Plussat: "Flight was on time ."
Miinukset: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Plussat: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Miinukset: "Song selections"
Plussat: "Food was good."
Miinukset: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Plussat: "Friendly cabin crew"
Miinukset: "Economy class seats and the food table"
Plussat: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Miinukset: "Would prefer more options on they entertainment menu."
Plussat: "Great service"
Plussat: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Miinukset: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Miinukset: "More regional movies for India"
Miinukset: "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
Plussat: "The flight departed and arrived on time."
Miinukset: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Plussat: "Crew was very efficient and boarding was easy."
Miinukset: "The flight was late."
Plussat: "My answer on first leg of flight from Mnl to Hkg goes with this one."
Plussat: "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
Miinukset: "Softer seats"
Miinukset: "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"
Plussat: "Nothing I like"
Miinukset: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
Miinukset: "seat cushion for the back is too hard."
Miinukset: "Nice flight nice"
Miinukset: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Miinukset: "Liked everything"
Plussat: "The vegetarian food was excellent every time."
Miinukset: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Plussat: "More leg room"
Miinukset: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Plussat: "We got to our destination"
Miinukset: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Miinukset: "Plane was old and not Super comfortable. Also no WiFi!"
Plussat: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Miinukset: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
Plussat: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Plussat: "Good entertainment choices, but the system itself was awkward and slow to respond."
Miinukset: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"
Plussat: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Miinukset: "My only complaint, if I have to make any suggestions would be more leg room."
Plussat: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Miinukset: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
Miinukset: "I dont like the servic guys"
Plussat: "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
Miinukset: "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
Plussat: "I did get an upgrade and saw a pleasant movie"
Miinukset: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Plussat: "The airline crew. Very attentive and immaculate"
Plussat: "Very quaint and hour flight went by pretty fast"
Miinukset: "Electric outlets did not work on chairs"
Plussat: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."
Plussat: "Good service."
Miinukset: "Plane was old but clean."
Plussat: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Miinukset: "How about some new Hollywood release please"
Miinukset: "Broke my luggage"
Plussat: "The fight took off and landed in good time."
Miinukset: "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
Plussat: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Miinukset: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."
Miinukset: "Customer service is mediocre, nothing specials about their food. You have to ask for snacks on 13 hours flight."
Plussat: "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
Miinukset: "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
Plussat: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Miinukset: "The lack of content on the entertainment system, quickly ran out of movies to watch"
Miinukset: "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."
Plussat: "Cathay Pacific agent was there to guide us to connection"
Miinukset: "Flight was delayed leading to harried connection."
Plussat: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Plussat: "Stewardesses were cordial"
Miinukset: "would it be possible to get some Christian-friendly movies? Seats were cramped."
Plussat: "Service was ok"
Miinukset: "I booked my reservation with kayak and pick out choice seats , when I check in was told by Cathay that they do not honor seat reservation from a 3rd party. I also paid for the exit seats so We have open space.. Very disappointed."
Miinukset: "little chaotic boarding. Horrible vegetarian food."
Miinukset: "Those economy seats can only fit a child comfortably."
Plussat: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Miinukset: "The seatbelt buckle is at a weird angle so ones arm is on it."
Plussat: "The chair size. The movie"
Miinukset: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."