Ac Hotel Torino By Marriott

Disappointed

As a platinum guest I anticipated a better experience and was disappointed. The room was clean, but the AC/Heater malfunctioned and the room was like a sauna all night. The hotel was adjacent to a huge parking lot and nothing nearby to walk to. The "smoke free" hotel masked the smoke that came from the large group on the patio smoking with what smelled like very strong men's cologne. Staff were friendly but not very attentive or concerned about our needs. They laughed when I asked if there was a concierge to talk with about restaurant suggestions - "No!" Was their response. When I asked how the hotel restaurant they said "good, but what else am I going to say? I can't tell you it isn't...".