Halvat lennot Torinoon

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Best flight crew I've ever had."
Miinukset: "A free upgrade to first class"

Miinukset: "Viaje corto"

Plussat: "The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly."

Miinukset: "No drinks on board"

Plussat: "Seating is terribly tight"
Miinukset: "A normal human sized seat."

Plussat: "Cree was fantastic from check in to boarding"
Miinukset: "Drinks served before food"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Seat is small"
Miinukset: "On time boarding"

Plussat: "Tv screens, free beverages, frequent service"
Miinukset: "The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together."

Plussat: "The crew is amazing! We have comfort even in the economy class."

Plussat: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Miinukset: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Miinukset: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Plussat: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Miinukset: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Plussat: "We were flying on their newest Airbus A350-900. It’s a bummer. More seats, less room, not a very nice experience for eight hours. Packed in like sardines. I have travelled LH to Eu the last six summers. I intend to look for a new airline."
Miinukset: "They have cut back on everything: food, service, breathing space. Their breakfast was truly a joke-a small muffin, four tiny pieces of fruit, and a package of two Oreo cookies. For breakfast -agh. And their reduced staffing barely made it around to serve coffee before we landed."

Plussat: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Miinukset: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"

Miinukset: "Didn't get meal of my choice. The crew was very friendly and responsive. Overall very good experience."

Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."

Plussat: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Miinukset: "Everything was great. No complaints."

Plussat: "departure & arrival on time"
Miinukset: "The seats are very very uncomfortable I cannot imagine flying more than 2 hours on that plane."

Plussat: "Nothing!"

Miinukset: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Great service!"

Plussat: "Comfortable seats, good variety entertainment"
Miinukset: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."

Miinukset: "Not enough leg room I am 6ft 3 tall"

Plussat: "This plane was an airbus, while the plane I took to Europe was a boeing something. Economy was much more comfortable and there were great entertainment options. I also like the frequent brandy, Bailey's, and water service. The flight attendants were nice and at least appeared to care about the level of service they were providing."
Miinukset: "This probably is just personal preference, but I didn't like the meal options all that much. But that's about it. Mind you, I eat German food often in the States, so the type of cuisine wasn't the problem."

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."

Plussat: "Clean, entertainement"
Miinukset: "Food was not that great."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Miinukset: "I would have liked more snacks passed in between meals. Our flight was delayed byv3 hours and we were starving by the latter end of the flight."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "clean cabin"
Miinukset: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."

Plussat: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Miinukset: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "Rude (American) passengers not keeping the "curtain down", when it was time to rest, and being very chatty. Also baby crying, but this is inevitable, it happened to all of us, when we had small babies."

Miinukset: "It needs bigger seats More comfortable for far flights"

Plussat: "Efficiency, courtesy, professionalism."
Miinukset: "none"

Plussat: "Ease of boarding, and a timely take off. The crew was attentive and professional. The entertainment available made the 9 hours go by quickly!"
Miinukset: "The food was edible but not the best. The bread was especially disappointing-- ice cold and doughy! I hate those reclining seats. When you have your meal tray down it is impossible to move."

Plussat: "Staff was wonderful. Food was very good and appropriate amount."
Miinukset: "My seat would not recline. I even asked for assistance, which was given, but no luck. Sitting upright made sleeping difficult."

Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Plussat: "Nothing"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"

Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Plussat: "Newer plane, crew was amazing, seats were adjustable"

Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"

Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."

Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"

Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"

Miinukset: "Need more leg room!!! Larger meals needed."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"

Miinukset: "Flight departed 35 minutes late"

Plussat: "Food and staff behaviour"
Miinukset: "Entertainment"

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Miinukset: "At some point the luggage was lost. here."

Plussat: "Thankful for coffee being served without charge. Not all airlines do that."

Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."

Plussat: "The sandwiches were simple yet just the right touch, on all four flights."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "Eveything is well arranged"
Miinukset: "Nothing"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Plussat: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Miinukset: "I missed my flight because of MU"

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Plussat: "Staff were friendly and seats in business were super comfortable."

Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Miinukset: "There was no entertainment available."

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "On time, no hassle."

Plussat: "cbvghjkl;"
Miinukset: "mmmm"

Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."

Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"

Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."

Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"

Plussat: "If the flight would have leave in time we would receive our luggage in time"

Plussat: "Nothing"
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Plussat: "Everything!"

Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Plussat: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "Todo muy bien Volvería a viajar con ellos."

Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."

Plussat: "Good boarding procedure."
Miinukset: "Nothing much to add for a short journey."

Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Plussat: "Very old plane with very poor screens where images was horrible"

Miinukset: "They lost my luggage"

Miinukset: "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."

Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."

Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Plussat: "Amazing service, seat and FOOD"
Miinukset: "Nothing"

Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"

Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."

Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"

Plussat: "The food, the facilities, the seat, everything."

Plussat: "The plane is roomy and bright"
Miinukset: "N/A"

Plussat: "The airplane was new, good food and service."

Plussat: "i tried to cancell my flight but didnt answer me1"

Plussat: "The attentiveness of the crew and the online check in."
Miinukset: "Missed the connecting flight and the luggage was on transferred on our next conncection :("

Miinukset: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."

Miinukset: "Seat assignments sucked. Could not seat together"

Miinukset: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Plussat: "Easy check in and easy baggage claim"
Miinukset: "They can easily work on the food"

Plussat: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Miinukset: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Plussat: "Crew were friendly and helpful."
Miinukset: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Miinukset: "The A330 really needs a makeover... Other airlines offer a better service in Business class"

Plussat: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Miinukset: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"

Plussat: "Amazing crew helped us check in our luggage at a reduced rate."
Miinukset: "More inter European connections at more competitive price"

Miinukset: "Everything was good."

Miinukset: "It was delayed by 4 hours"

Plussat: "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"

Plussat: "All was well but missed my bag and one opened"
Miinukset: "Missed my baggage and one was opened and wrapping removed"

Plussat: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Miinukset: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Plussat: "Pleasant normal flight."
Miinukset: "In-flight announcement was very very quick and hard to understand."

Plussat: "All good.."

Plussat: "We landed safely in Toronto"
Miinukset: "In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this."

Plussat: "Crew was fast"
Miinukset: "Boarding was late and also arrived late"

Plussat: "short peaceful ride. Not much food could be served."
Miinukset: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Plussat: "Nice opera music available while trying to figure out the antiquated entertainment system."
Miinukset: "Seating was the most cramped I have ever experienced. Service was relatively efficient and competent but not especially friendly. Really old entertainment system not easy to figure out. Lack of individual air control."

Miinukset: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Plussat: "Crew was pleasant there were many seats vacant"
Miinukset: "Flight boarding starte 25 minuets late"

Miinukset: "Change of gate at BCN with no notification"

Miinukset: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Plussat: "nothing special"

Plussat: "Nice crew"
Miinukset: "Nothing special"

Miinukset: "horrible seat ergonomic"

Miinukset: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Plussat: "The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially."
Miinukset: "Probably not the company fault, but my stroller was a little damaged when I got it at my destination."

Plussat: "Efficient!"

Plussat: "The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra"
Miinukset: "The plane looked old and dirty"

Plussat: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Miinukset: "Hmmm"

Miinukset: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."

Plussat: "Everything else was excellent."
Miinukset: "There was no entertainment on this flight"

Plussat: "Short flight crew was very friendly. Not many passengers so crew let us move around"

Plussat: "Almost nothing"
Miinukset: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Plussat: "Once arriving in Rome, the agents were very helpful in getting us a hotel for the night. However, at that point, it was very late and we had to wait for everyone else to be accommodated as well. It would have been a better process to have allowed passengers more information prior to arriving in Rome at 22:00"
Miinukset: "We missed our connecting flight to Palermo. For hours before, while we were stuck at Heathrow, we had little to no information as to what would happen once we landed in Rome. We were traveling with two small children and this was extremely frustrating and tiring."

Plussat: "Entertainment choices, boarding efficiency, helpful staff"
Miinukset: "Delayed departure - then even more delayed arrival - stuck on tarmac. First row of extra leg seats are extra narrow to account for entertainment system."

Plussat: "Staff was friendly."
Miinukset: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."

Plussat: "Not much, but food was decent."
Miinukset: "Oldest plane I've seen in recent years, crew barely acknowledged our presence (talked to each other the whole time), no working air conditioning, and big metal boxes in front of the window seats that take up all of the leg room (yes these seats aren't cheaper."

Miinukset: "The lost my suitcases"

Plussat: "The seats are bigger than in other airlines! Good space."
Miinukset: "The crew disappeared, they would not come when they were called. They were too busy fighting with each other."

Miinukset: "Staff needs to learn English to help tourists I asked for directions and 2 out of 3 airport from Alitalia did not understood English "no english solo italiano . Also inspector from customs very rude , yelling at my wife in Italian , my wife didn't know what was happening . And up to this moment we still don know My suggestion Train your staff in politeness and learning English"

Plussat: "The crew was great. Very attentive"
Miinukset: "No entertainment. Food was ok. Seats not comfortable for business class."

Miinukset: "Plane was late, so I had to rush for a connection in Rome."

Plussat: "Boarding on time. The pilot 's job was excellent!!!"
Miinukset: "The service on board was really slow and not satisfying.. The food not as it used to be. I began flying your company about 40 years ago! What a change over the years!"

Plussat: "Check-in was great both coming and going."
Miinukset: "Food was easily the worst I've ever had. Staff were courteous but not friendly on board. Boarding in Rome was a free for all. Seats were extremely cramped. Bathrooms were not kept clean. The coup de grace, probably not Alitalia's fault, but JFK"s , we sat on the terminal after we landed for 45 minutes waiting for a place to park the plane."

Miinukset: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"

Plussat: "Nothing"
Miinukset: "I had to book a separate $1500 flight"

Plussat: "The food was very good and the crew was very nice."
Miinukset: "Boarding was an hour before take off."