DoubleTree by Hilton Toronto Downtown

Paid for king bed but got a queen bed instead

The room appeared clean.

DoubleTree gave us a room with a queen bed when we paid for a room with a king bed. The room was quite small. Only one elevator seemed to be working with caused people to line up to get on from the lobby.

Last minute trip to Toronto

The staff was very friendly

Found hairs in our bed and some bugs place looks a little worn

Older hotel , clean

The room was clean, corner room with lots of light. Easy check in and out.

Extremely loud old fashioned air conditioner, going off and on. No ice machine on Hilton honors floor. Remote did not work, and had no wash clothes in room. Not a luxury hotel.

Stuck in Elevator! Hotel Mgmt. = USELESS & INCOMPETENT Refused Refund

Worst hotel MANAGEMENT EVER! Was stuck in DoubleTree Hilton's downtown Toronto elevator for over an HOUR and management did NOTHING!! Only reason I got out was because I called the fire department and THEY got me out. DoubleTree sent an old man with a flashlight over an hour later. If I didn't take it upon myself to call, who knows how many more hours I would have spent there. Then they had the audacity to NOT REFUND either of my 2 nights because it was booked w/ a 3rd party provider. I didn't get stuck in the 3rd party provider's elevator, I got stuck in YOUR ELEVATOR. Avoid at all costs as management will not take care of you. Any other hotel would have refunded and given multiple free nights.

The location is great.

I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.