Paid for king bed but got a queen bed instead
The room appeared clean.
DoubleTree gave us a room with a queen bed when we paid for a room with a king bed. The room was quite small. Only one elevator seemed to be working with caused people to line up to get on from the lobby.
Last minute trip to Toronto
The staff was very friendly
Found hairs in our bed and some bugs place looks a little worn
Older hotel , clean
The room was clean, corner room with lots of light. Easy check in and out.
Extremely loud old fashioned air conditioner, going off and on. No ice machine on Hilton honors floor. Remote did not work, and had no wash clothes in room. Not a luxury hotel.
Stuck in Elevator! Hotel Mgmt. = USELESS & INCOMPETENT Refused Refund
Worst hotel MANAGEMENT EVER! Was stuck in DoubleTree Hilton's downtown Toronto elevator for over an HOUR and management did NOTHING!! Only reason I got out was because I called the fire department and THEY got me out. DoubleTree sent an old man with a flashlight over an hour later. If I didn't take it upon myself to call, who knows how many more hours I would have spent there. Then they had the audacity to NOT REFUND either of my 2 nights because it was booked w/ a 3rd party provider. I didn't get stuck in the 3rd party provider's elevator, I got stuck in YOUR ELEVATOR. Avoid at all costs as management will not take care of you. Any other hotel would have refunded and given multiple free nights.
The location is great.
I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.
It was walking distance to where I needed to be! Fantastic room, bed, clean, great desk for work. Loved it! Will be back! Close to eating places. Didn't get to use the pool or fitness centre but great they have them and close to St Patrick station. Staff were great. Love the warm cookie on arrival! Great deal
Great staff and food
The staff went beyond to meet my needs. Always cordial and friendly.
Overall nice hotel
Friendly staff, great location
We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.
Very Helpful Staff
When we arrived (early) the staff were happy to stow our luggage for us, the staff remembered us, ensured that our luggage was safe and organised for a car to take us to the airport the following evening. Location was great.
Nobody told us about the hotel facilities, our son would have loved some pool time before our flight home.
1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.
Clean and comfortable
We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.
Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.
Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.
DoubleTree by Hilton Hotel Toronto Downtown sijaitsee keskustassa, joten PATH Underground Shopping Mall (maanalainen ostoskeskus) löytyy kivenheiton päästä ja Nathan Phillips Square (aukio) puolestaan vain 4 minuutin kävelymatkan päästä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja limusiini- / town car -palvelu. Tämä hotelli tarjoaa asiakkailleen 1200 neliömetriä kokoustiloja. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 2 750 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Kaikki DoubleTree by Hilton Toronto Downtown varaukset – jopa ne joita ei voi peruuttaa – voidaan hyvittää täysin 30. kesäkuuta 2020 tai ennen sitä. Saadaksesi lisätietoja vieraile Hiltonin COVID-19-infosivulla.
DoubleTree by Hilton Toronto Downtown osoite naapurustossa Downtown on 108 Chestnut Street, ja sen etäisyys kaupungin Toronto keskustasta on 0,5 km. Hotellin DoubleTree by Hilton Toronto Downtown lähin maamerkki on Nathan Phillips Square.
Hotellin DoubleTree by Hilton Toronto Downtown sisäänkirjautumisaika on 15:00 ja uloskirjautumisaika 12:00.
Kyllä, DoubleTree by Hilton Toronto Downtown tarjoaa ilmaisen WiFi-yhteyden.
Ei, DoubleTree by Hilton Toronto Downtown ei tarjoa ilmaista pysäköintiä.
Ei, DoubleTree by Hilton Toronto Downtown ei tarjoa ilmaista lentokenttäkuljetusta.
Hotellin DoubleTree by Hilton Toronto Downtown etäisyys on 2,9 km kentältä Toronto Island.
Kyllä, DoubleTree by Hilton Toronto Downtown sallii lemmikkieläimet.
Kyllä, hotellissa DoubleTree by Hilton Toronto Downtown on uima-allas.
DoubleTree by Hilton Toronto Downtown on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.