Halvat lennot Torontoon

Miinukset: "Yes"

Plussat: "Excellent service for affordable price"
Miinukset: "Flight was delayed"

Miinukset: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Plussat: "Good attention to detail."
Miinukset: "Seat controls panels need updating. Are also dirty."

Plussat: "great food, nice staff, and on time"

Plussat: "the crew was good. The seat were not comfortable"
Miinukset: "food could have been tastier"

Plussat: "NA"
Miinukset: "NA"

Plussat: "Best service, food, seats, space, amenities."

Miinukset: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"

Plussat: "What did you like?yes"

Miinukset: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Plussat: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Miinukset: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."

Plussat: "I liked food, drink, service and entertainment."
Miinukset: "I disliked seat, a bit."

Plussat: "The cabin crew was very kind. The kofte tasted good."
Miinukset: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."

Miinukset: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"

Miinukset: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."

Plussat: "High quality in.Biz.Great selections of food but wine a little scarce"
Miinukset: "More wine"

Plussat: "Flight attendants are super friendly and helpful. The food was excellent."

Plussat: "Nothing"
Miinukset: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Miinukset: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Miinukset: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Plussat: "Crew is amazing food is good plane is clean and comfortable"

Plussat: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Miinukset: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Plussat: "Nothing"
Miinukset: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."

Miinukset: "My lugged lost"

Plussat: "Every thing"
Miinukset: "Nothing"

Miinukset: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."

Plussat: "Nice seats, and staff"
Miinukset: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."

Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Plussat: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Miinukset: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"

Plussat: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."

Miinukset: "Flight was canceled and I missed all subsequent connections"

Plussat: "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
Miinukset: "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."

Miinukset: "The last minute gate change--"

Plussat: "Great"
Miinukset: "Great"

Plussat: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Plussat: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Plussat: "Staff on plane were friendly and respectful"
Miinukset: "Landing was rough , boarding gate is isolated from amenities"

Plussat: "The crew was friendly. The entertainment package was good."
Miinukset: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Plussat: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."

Plussat: "I liked the service and the food."
Miinukset: "It could have been on time flight."

Miinukset: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Miinukset: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."

Plussat: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"

Plussat: "Got home."
Miinukset: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."

Plussat: "Everything is high quality but the airplane interior. It's in need of some updating."
Miinukset: "See above"

Plussat: "Moved into business class much more leg room"
Miinukset: "Nothing"

Plussat: "Great staff. Very hepful when I needed to switch seats."
Miinukset: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."

Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."

Plussat: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Miinukset: "Schedule seems to mean there is always a shortage of time to make connections."

Plussat: "Canadian Airlines and Airports could learn from the business model of IslandAir."

Miinukset: "Taking off & landing"

Plussat: "Early arrival"
Miinukset: "Long walk in Toronto airport to leave"

Plussat: "No wait time"
Miinukset: "More space"

Plussat: "the time went really fast"
Miinukset: "somewhere on the itinerary clearly that food is not included in the ticket"

Plussat: "Great entertainment options on the plane, very clean plane"
Miinukset: "It was much too hot on the plane."

Plussat: "Same as other comment"
Miinukset: "Same as other comment"

Plussat: "Everything."
Miinukset: "Nothing"

Plussat: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Miinukset: "Slow, delayed boarding, with bus to the plane and stair walk up."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."

Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."

Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."

Plussat: "The plane and crew are great!"
Miinukset: "A bit disorganized with boarding is my only complaint."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "cleanliness and attitude of the crew were aweomse"
Miinukset: "video screen should include games to pass the time"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Miinukset: "I can deal with everything else but the staff members were absolutely rude and unhelpful"

Plussat: "Pre checkin and seat selection"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Miinukset: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "The staff is very friendly on board and the overall flight was very pleasant."
Miinukset: "Boarding in Reykjavik was slow and very congested."

Plussat: "Good service and aircraft. The flight crew's manner and uniforms were very sophisticated and reminded us what inflight service could be. US carriers could learn from Icelandair."
Miinukset: "The food offering was very limited."

Miinukset: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."

Miinukset: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."

Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "Legroom is quite good"
Miinukset: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."

Plussat: "Being handed a bottle of water on boarding was nice, and the crew on the plane was very friendly"
Miinukset: "We knew you had to pay for meals ahead of time if you wanted them, however Iceland Air doesn't even provide snacks on their flights. This was unknown prior to the flight. Luckily we had snacks with us, but for someone who might not, that would be a long flight especially the day flight on the way back. Additionally, my luggage got left in Iceland on the way back to Toronto, and the desk agent in Toronto for Iceland Air could not have been less helpful."

Plussat: "Crew service"
Miinukset: "Flight delays"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Miinukset: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."

Plussat: "Greenland. Always get a window seat. Fantastic."
Miinukset: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."

Plussat: "Fast service onboard. so many flight attendants!!"
Miinukset: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."

Plussat: "Ain't like them at all"

Plussat: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Miinukset: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "Saga club was clean and fairly good."
Miinukset: "Inflight food was not good. Business class leg room was kind of tight"

Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."

Plussat: "Courteous stewards on board."
Miinukset: "This was a 5 hour international flight. The only food offered for free was a glass of juice or tea/coffee. I've never had this happen on an international flight!"

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Miinukset: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."

Plussat: "I liked the food"

Plussat: "Horrible service"
Miinukset: "Nasty people"

Plussat: "It was Okay"
Miinukset: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"

Plussat: "Crew very good nice fligth too"

Plussat: "Tap was great for the long flight"

Miinukset: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"

Plussat: "All was well from checking in to baggage claim."
Miinukset: "A delay of about 20 mins"

Plussat: "Nothing"
Miinukset: "We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide."

Plussat: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Miinukset: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"

Plussat: "Scam"
Miinukset: "Do not sell flight you are not able to manage. Shame"

Miinukset: "Long wait on crowded hot bus to the plane."

Plussat: "The crew was generously serving me and the price was more reasonable than any other."
Miinukset: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

Miinukset: "Food was terrible especially breakfast"

Plussat: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Miinukset: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."

Plussat: "Plane newish"
Miinukset: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"

Plussat: "Great flight, friendly and helpful crew."
Miinukset: "Didn’t connect to entertainment didnt"

Plussat: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Miinukset: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Miinukset: "Entertainment"

Plussat: "Good service, nice meal."
Miinukset: "No USB ports or movie choices. Entertainment screen very small."

Miinukset: "The 2 hour delay!"

Plussat: "Staff were pleasant"
Miinukset: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."

Plussat: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Miinukset: "Entertainment system was wonky throughout most of the seven hour flight."

Miinukset: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."

Miinukset: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Miinukset: "The food was not available for the business class passengers and we had to take it from economy."

Plussat: "service,puntuality,guidance"

Plussat: "Everything smooth!"

Plussat: "zero."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Plussat: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Miinukset: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Plussat: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Miinukset: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

Plussat: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."

Plussat: "Flight was on time, crew very friendly, check in process easy"
Miinukset: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Miinukset: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Miinukset: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."

Plussat: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Miinukset: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."

Plussat: "the crew"
Miinukset: "the flight hours."

Plussat: "Hot food and real utensils Good entertaining selection Very nice staff"
Miinukset: "Everything went well."

Plussat: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."

Plussat: "Everything"
Miinukset: "Some delays at the airport but service is excellent."

Plussat: "Decent staff on the plane"
Miinukset: "Could not move my seat the plane was very uncomfortable"

Plussat: "I did like the crew and food were great!"
Miinukset: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

Plussat: "It was all ok"
Miinukset: "I took 3 TAP flights while in Europe, and they were always late!"

Miinukset: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Plussat: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Miinukset: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Plussat: "Easy check in and bag handling"
Miinukset: "N/a"

Plussat: "A short flight, on-time."
Miinukset: "Tiny seats"

Plussat: "Clean planes. Reasonably comfortable seats."
Miinukset: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."

Plussat: "The flight was fine, no issues. Plane was fine, no WIFI or entertainment. Served a small meal. For the price, excellent trip."
Miinukset: "All was good."

Plussat: "I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth"
Miinukset: "Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?"

Miinukset: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."

Plussat: "Crew was nice but only service twice in 8hr flight"
Miinukset: "Entertainment app didnt work. Food was low cost AND low quality. Pasta was bland mush breakfast was slice of banana bread."

Miinukset: "No delays"

Miinukset: "The food. Skip the cup of noodles."

Plussat: "Just the in-flight movies"
Miinukset: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."

Miinukset: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."

Plussat: "See above for overall summery both AC and Jaz."
Miinukset: "Not sure which screwed up on bags."

Miinukset: "Not much knee room"

Plussat: "None"
Miinukset: "Flight was delayed and I almost missed my connecting flight"

Miinukset: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."

Plussat: "Great value for the money, friendly staff."

Plussat: "The flight crew, the price and the bags arrived."
Miinukset: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."

Plussat: "Plenty of Entertainment Choices"

Plussat: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Miinukset: "Food was nothing to write home about, but it served its purpose."

Plussat: "Flew to and from LHR with Air Canada after flying Air Transat for years. Both flights were professionally managed with the crew in constant availability. Not over the top cheerful, but ready to attend to requests calmly and with attention.beverages etc. were readily available."
Miinukset: "Low-quality food and small portions for a 9 hr flight."

Plussat: "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."

Miinukset: "Horrible, the most uncomfortable plain I ever been to"

Plussat: "Ludovic was fantastic!"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "The snack selection is excellent"
Miinukset: "No complaints"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Miinukset: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."

Miinukset: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."

Plussat: "I didn't go. They wouldn't allow me to make a change in my ticket so I flew a different airline. I will never fly with them again."

Miinukset: "I didn't care about putting my own tags on my luggage or I had to put it on the conveyor. But when I get to my destination and no luggage to be found, I was pissed. The only thing I didn't do was put my luggage on the plane and when I did get it, the luggage was damaged. My luggage went from Kingston - Toronto - Barbados, back to Toronto with nothing wrong with the luggage. They cancelled the last flight to Kingston,so they put us in a hotel. But from Toronto back to Kingston was hell when we got to Kingston."

Plussat: "Flight attendants friendly and helpful."
Miinukset: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."

Plussat: "The service on the Air Canada flight was much better on this flight than I'd seen from them in the past."
Miinukset: "No entertainment."

Plussat: "Everything was good, that day was to much therbulans. Thank you air Canada"

Plussat: "May not fly Air Canada again!!!"

Plussat: "I like that Air Canada provides entertainment and its flight attendants are really good."
Miinukset: "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."

Plussat: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Miinukset: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."

Plussat: "We got exit row seats and had tons of room - without an upcharge. We even got a hot breakfast in economy for free. Our first bad was free too - love Lufthansa (who operated flight fir air canada)"
Miinukset: "Need bigger coffee cups!"

Miinukset: "Poor entertainment selection for such a long flight. Very little food for Sydney/ Vancouver leg and I am small eater."

Plussat: "The entertainment at my assigned seat was not working so they offered me a change in seat prior to boarding, was a better seat with more leg room, and I could listen to music to try to sleep the airline offered $10 to spend for food in airport, that was nice. the crew on the plane were great."
Miinukset: "the flight had an extended delay >3 hours, they did their best I suppose to keep people updated. I had flown from Barcelona and already had a 4 hour layover so I was extremely tired."

Plussat: "All"
Miinukset: "None"

Miinukset: "Missed the flight due tot eh first delay then the next one got delayed too"

Plussat: "Like clean flight and enough space between seats to stretch the legs."

Miinukset: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"

Miinukset: "Waiting for an hour on Tarmac upon arrival in LA"

Plussat: "Safe landing, excellent flight steward."
Miinukset: "We checked in 2.5 hrs before our flight but this was not early enough to guarantee our seats, and we were put on standby. That was a bummer. I still have this old-fashioned notion that paying in full for the seat was the guarantee for the seats. The A/C was broken during initial taxi and takeoff. The flight was delayed 30 minutes."

Plussat: "Everything"

Plussat: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Miinukset: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."

Miinukset: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."

Plussat: "Nothing."
Miinukset: "Especially the crew."

Plussat: "Left on time. Friendly staff, Great flight"

Plussat: "on time boarding & arrivial"

Plussat: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."

Plussat: "The crew were friendly and the food was pretty good."
Miinukset: "There was no music/entertainment provided by Air Canada. No flights over 4 hours should be without monitors for movies and/or music. Being told in-flight that we could have downloaded the Air Canada app was inexcusable as one couldn't download anything during the flight. I've been on many flights and the only other plane that didn't have entertainment or music options was going from Cape Cod, MA to Nantucket; a 20 minute flight on a Cessna. I was not expecting any music or entertainment on that flight, however. My wife and I were very disappointed in Air Canada from this perspective. We have 4 children and would pay extra on different airlines would never fly it again. We were grateful from Toronto to DFW there was entertainment, though."