The seats are not comfortable, even for short flights. There is literally no food available on the plane.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
Another good flight newer plane therefore better seats. The landing was excellent!
Plussat: "new plane good flight"
Miinukset: "seat space"
Plussat: "Being on time"
Miinukset: "Nothing you guys did great thankyou so much."
Plussat: "All of it"
Miinukset: "Nothing Best flight"
Miinukset: "Purchased food on board. Dry and unappealing."
Plussat: "Crew was excellent, seats are never excellent"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Not a lot"
Miinukset: "Customer service"
Plussat: "Pilot and staff were informative and great"
Miinukset: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Plussat: "The flight landed early. Check-in staff were great."
Miinukset: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Plussat: "There was an available seat next to me"
Miinukset: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Plussat: "The crew was amazing. Kat and the other stewards were very friendly."
Miinukset: "Maybe the option for free upgrade to first class if flight is not full??"
Miinukset: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Plussat: "The crew was so nice and funny!"
Miinukset: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Plussat: "crew was amazing"
Miinukset: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Miinukset: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Plussat: "Crew was great. Always attentive to needs of the passengers."
Miinukset: "Can't really think of anything unless you can shorten the flight!?!"
Plussat: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Miinukset: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Plussat: "Crew was amazing."
Plussat: "Good snacks"
Plussat: "Extra leg room was great"
Miinukset: "Entertainment system was flickering"
Plussat: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Miinukset: "No complaints"
Plussat: "Crew were helpful and pleasant"
Miinukset: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Miinukset: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Plussat: "On time, great service, a lot of legroom."
Plussat: "Left on time all went well in Atlanta"
Miinukset: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Plussat: "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
Miinukset: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Plussat: "The in flight entertainment was superb."
Miinukset: "I have no complaints."
Plussat: "The in flight movie and fast boarding"
Miinukset: "Couldn't get a receipt for baggage fee"
Miinukset: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Plussat: "Delta and Westjet staff are of great help to me."
Miinukset: "Not applicable"
Plussat: "The staff is very friendly. Most pleasant airline I've flown with."
Plussat: "On time as scheduled."
Plussat: "Left early and arrived early."
Miinukset: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Plussat: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plussat: "cleanliness; attendants were very helpful"
Plussat: "Refurbished plane. Lighting was good"
Miinukset: "No TV screen"
Plussat: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Miinukset: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Miinukset: "No space in the seats"
Plussat: "Modern plane from ATL to BOS. On board games were a fun distraction."
Miinukset: "3 hours there before the departure."
Plussat: "Staff hospitality"
Miinukset: "Deboarding delay, seems typical"
Plussat: "Airplane was good, boarding was fast."
Miinukset: "Did not have the fruit and cheese plate."
Miinukset: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Plussat: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Miinukset: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Miinukset: "Really great flight. Can’t say enough about it."
Miinukset: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Miinukset: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Plussat: "Great service."
Miinukset: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Broke my bagage"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Miinukset: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Plussat: "The agent worked hard to find us another flight to rome"
Miinukset: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Plussat: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Plussat: "Food quality was good, and movies had a great selection. Boarding went quickly."
Miinukset: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Miinukset: "Never made it"
Plussat: "Excellent service and friendly staff!"
Miinukset: "It was very cold"
Miinukset: "food could have been better especially "breakfast"."
Plussat: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Miinukset: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Miinukset: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Plussat: "boarding area was bit confusing"
Plussat: "New planes, friendly staff, decent space even for economy, great food"
Plussat: "The food was great and the crew was respectful and helpful."
Miinukset: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."
Plussat: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Miinukset: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Plussat: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Plussat: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Miinukset: "economy: The chairs were ok but I've had better ones."
Plussat: "Entertainment system, food. Crew was great."
Miinukset: "Delayed boarding and artival to YYZ"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Plussat: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Miinukset: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Miinukset: "Not enough leg room I am 6ft 3 tall"
Plussat: "my favorite airline"
Plussat: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Miinukset: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Plussat: "That there was a flight from Toronto to Minneapolis."
Miinukset: "It was really cramped and small. The gate was far away from everything and cold."
Miinukset: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Miinukset: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Miinukset: "We missed this connecting flight."
Miinukset: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Miinukset: "No reading light that I could control."
Plussat: "The upgrade to business class"
Miinukset: "Not Applicable"
The staff were excellent, very helpful and efficient
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plussat: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Miinukset: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Miinukset: "Flight was delayed"
Plussat: "Entertainment programs"
Miinukset: "New variety of food"
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Miinukset: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Plussat: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Miinukset: "See previous"
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Miinukset: "There was no entertainment available."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "On time, no hassle."
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Miinukset: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Miinukset: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Plussat: "Just a routine flight but done with perfect execution."
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plussat: "Very quiet"
Miinukset: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Miinukset: "Tiny uncomfortable seats."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Plussat: "Flight was smooth"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Smoothness of flight and service"
Miinukset: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Plussat: "Short, lots of leg space"
Plussat: "the food"
Miinukset: "no room for legs"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Plussat: "Pleasant staff."
Miinukset: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Plussat: "Nothing whatsoever"
Miinukset: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."
Plussat: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Miinukset: "Schedule seems to mean there is always a shortage of time to make connections."
Plussat: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Miinukset: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Plussat: "Early arrival"
Miinukset: "Long walk in Toronto airport to leave"
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "the time went really fast"
Miinukset: "somewhere on the itinerary clearly that food is not included in the ticket"
Plussat: "Same as other comment"
Miinukset: "Same as other comment"
Plussat: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Miinukset: "Slow, delayed boarding, with bus to the plane and stair walk up."
Plussat: "Flight was good"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"
Plussat: "cleanliness and attitude of the crew were aweomse"
Miinukset: "video screen should include games to pass the time"
Miinukset: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "The staff is very friendly on board and the overall flight was very pleasant."
Miinukset: "Boarding in Reykjavik was slow and very congested."
Plussat: "Leg room and service. Entertainment system is excellent!"
Miinukset: "I liked it all"
Miinukset: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."
Miinukset: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "Efficent crew and flight on time"
Miinukset: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Legroom is quite good"
Miinukset: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Plussat: "Air Canada found a spot for us, great flight and service."
Plussat: "Crew was kind and accommodating. Boarding was quick and organized. Great amount of leg room."
Miinukset: "Very disappointed that no food was served during the 5 hour flight from Reykjavik to Toronto. We had to pay 8 euro for a less than pleasant sandwich! Having to pay for food (even a snack!) was very surprising considering the length of the flight and that other airlines give out at least a small sandwich. I had a two hour connection flight with another airline and they offered a sandwich and granola bar, so for a 5 hour flight I assumed we would receive at least something small- nope!"
Plussat: "Crew service"
Miinukset: "Flight delays"
Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Plussat: "The entertainment system was current and had great selection. I liked that they gave you a water upon boarding."
Miinukset: "KEF is not equipped for their sudden volume in the airport: seating, food service, line formation, departure formations. All are a mess. There were literally 500 people in line for four different flights in the same corridor departing in a 15 minute window. Plus riding a bus where the doctor was slamming the breaks while squeezing out of a tight spot, with passengers almost falling. Unacceptable. We were like cattle."
Plussat: "Greenland. Always get a window seat. Fantastic."
Miinukset: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Plussat: "Fast service onboard. so many flight attendants!!"
Miinukset: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Miinukset: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Plussat: "Saga club was clean and fairly good."
Miinukset: "Inflight food was not good. Business class leg room was kind of tight"
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."
Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"
Plussat: "professional and efficient"
Miinukset: "no food"
The meal selection was good for me in this flight vs. the competition. The WJ flight to LHR didn’t have great food selection
Took off 3 hours late for 50 minute flight.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
Miinukset: "Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern."
Plussat: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Plussat: "The actual flight itself was fine."
Miinukset: "The five hour delay of departure was not fine."
Plussat: "Not much, plane was full and felt like a sardine even after paying extra for more room"
Miinukset: "Air Canada is trying to grab every nickel it can wring out of flyers"
Miinukset: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."
Miinukset: "Being delayed 10 hours"
Plussat: "Ease of flying right from and to home"
Miinukset: "Flight was about 2 hours late, little food supplied to flight"
Plussat: "The extra $50 seats were roomy."
Miinukset: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Plussat: "In-flight crew"
Miinukset: "Our luggage was trashed. Brand new luggage was broken with holes in the side and wheels missing. This was not cheap luggage this was 10 year warranty luggage but how do you collect on a warranty when you’re in a foreign country? So had to buy new luggage for the trip home. We’ll see if it survives their lame baggage handling."
Plussat: "The Plane Flew"
Miinukset: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Plussat: "Quick services"
Miinukset: "Entertainer system overload twice - without move the key"
Miinukset: "No vegetarian options"
Plussat: "We arrived early in Toronto . Excellent Service"
Plussat: "Inonized windows"
Plussat: "The crew was professional and friendly."
Miinukset: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Plussat: "Great service from the staff and crew. Comfortable flight in every conceivable aspect!"
Plussat: "We paid to upgrade our economy seats, so there was leg room and the seats were roomy (we were immediately behind the first class area). Service is pretty good. Not great, but pretty good."
Miinukset: "The food was terrible! We know airline food is usually not great, but come on folks! I will cook spinach pie for all and bring it next time! The lunch was ok, but the snack (bad chocolate cookies) and the dinner (hot pocket type thing) were really bad and terribly unhealthy. I skipped lunch because I bought it from the airport because on the the way in I tried the meals and knew it would be bad...Entertainment was even worse! I did the AC rouge site with my iPad. The movie I chose was interrupted every 4 minutes for commercials-the SAME five commercials mind you-AND every time they stopped, the movie would start from the beginning! Ridiculous really...."
Plussat: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Miinukset: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Miinukset: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."
Plussat: "Didn't crash"
Miinukset: "The seats for economy were way too small...we felt crammed into our seats and crowded the entire flight. We didn't like all of the extra fees compared to West Jet that we flew on our way home. Food vouchers were pre purchased and the crew records were not updated."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "The snack selection is excellent"
Miinukset: "No complaints"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Convenient times and pricing."
Miinukset: "Seat spacing and amount of space for carry-on luggage is not enough."
Miinukset: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
Miinukset: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Miinukset: "No legroom at all. Try to squeeze far too many passengers."
Plussat: "Absolutely nothing."
Miinukset: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
Miinukset: "They boarded early while our connecting flight was late. They told us they could not allow us in even though we arrived 1 hour before. Had to purchase all new tickets."
Plussat: "The plane itself was clean, had adequate legroom, and provided multiple entertainment options. The staff was quick and willing to help when needed."
Miinukset: "The boarding process was lengthy and once we had boarded, there was no room for many people'a luggage."
Plussat: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Miinukset: "Interior of aircraft was pretty cramped, but that's to be expected."
Miinukset: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Plussat: "The Air Canada ground and flight crews did the best they could in a bad situation."
Miinukset: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Plussat: "Service was good. Friendly and responsive."
Miinukset: "Food was very mediocre. Entertainment was ok once you figured out how to load the app, but there were fewer choices of content than I expected. More importantly, this was only two of five AC flights we had on this trip that departed on time, and when we got to the gate, the plane was stopped 10 feet short of the gate, so everyone had to reseat so the plane could be towed to the gate. I was really surprised at the consistent delays across the board."
Plussat: "it took off and landed"
Miinukset: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Plussat: "Great attention from staff towards patrons."
Miinukset: "The late boarding, the delay to liftoff"
Plussat: "Fast onboarding and the tinted windows for sleeping"
Miinukset: "Flight attendants weren't as friendly or willing to accomodate"
Plussat: "The flight attendants were very nice."
Miinukset: "flight attendants were not very helpful."
Miinukset: "service was not that great"
Plussat: "Our attendant was great-- really funny and friendly guy !!"
Miinukset: "The food was not fantastic."
Miinukset: "Same as above. everything was bad. from service and communication."
Miinukset: "Everything poor attitude bad manners and terrible demeanor"
Plussat: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Plussat: "Good service flight was a little delayed but taken care of with no big set backs."