Best Western Royal Sun Inn & Suites

Although the bathroom is very small, we liked the walk-in shower with bars to hold on to. A handicapped room was not available, and this did fine for us.

The pillows are too small and uncomfortable. The bed was not as pillowy as in other BW's, but we had a good night's sleep. We could not figure out how to work the A/C, and there were no printed instructions anywhere in the room, so the room was warmer and stuffier than we like.

Diamond in the Desert

The staff was both pleasant and professional. When we did have an issue with our room air conditioner not cooling, we were moved a few rooms down to a new room. We had a noise complaint on the room next to ours, we notified the front desk...handled -- done.

While the facilities were nice, they were outdated. I think the Best Western Company should spend some of corporate's money on making the updates. I know the company would make its money back tenfold.

Outstanding All The Way!

The quality of the staff was outstanding. The front desk staff offered lots of information for us about Tucson. The restaurant, food and service in the restaurant were fantastic.