Rooms Make yourself at home in one of the 32 air-conditioned rooms featuring minibars and espresso makers. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a picnic area. Getting to nearby attractions is a breeze with the area shuttle (surcharge). Business}, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Property Location When you stay at Hip Hotel By Ana y José in Tulum, you'll be near the bay, just a 4-minute walk from Tulum Beach and 14 minutes by foot from Ven a la Luz Sculpture. This beach hotel is 1.1 mi (1.7 km) from Sian Ka'an Biosphere Reserve and 4.7 mi (7.5 km) from Playa Paraiso. Dining Grab a bite to eat at TROPIQUE, a beachfront restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM. Mandatory Charges You'll be asked to pay the following charges at the property: Deposit: USD 5 per night Resort fee: USD 12 per accommodation, per night The resort fee includes:Additional inclusions We have included all charges provided to us by the property. Optional Charges Airport shuttle fee: USD 220 per vehicle (roundtrip, maximum occupancy 7) Pet fee: USD 40 per pet, per night Service animals are exempt from fees Early check-in is available for a fee (subject to availability) Late check-out fee: USD 40 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at 11:00 PM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions General instructions No elevators LGBTQ friendly Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) Property confirms they are implementing enhanced cleaning measures Gap period enforced between guest stays - 24 hours Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Guest accommodation is sealed after cleaning Cashless transactions are available Masks are compulsory at the property Food service has been amended for enhanced safety Professional property host/manager Property follows sanitization practices of COVID-19 Guidelines (CDC) Property follows sanitization practices of COVID-19 Guidelines (WHO) Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in