Stone Hotel & Hostel

Shower wasn’t clean , I had no locker .

Location is good.

Not so clean and there is extra charge for late check-in.

The manager is lovely lady willing to help. She Cares about my bookinfs and listened to me when I has a request/complaint.There is a lovely italian guy that works daytine that is really nice and is also willing to help, I am happy to meet both, also the new Irish girls are very nice. In general I am only uncomfortable about the cleaning because apparently not all the cleaners do their job properly. The staff are trying to solve the problem and I appreciate it. It should be a kettle and a microware to improve the journwy but apparently management removed those items from the kitchen. I can sleep at the hostel, it is more quiet that others in Utrecht, obviously It depends on the roomates you are with.

What I really disliked was the behaviour of the young Italian that do the night shifts. I am not going to say he is a bad person because he tries to help sometimes but he does not manage to do his job properly. When he works he puts the music very loud, his own music on the reception desk , I watched how guests tried hard during the check in to comunicat with him, but he is not smart/professional enough to realize he is being rude/selfish to customers by being so annoying.Furthermore there are many long term guests, like workers or students that we need to get up early and when one complains because are unable to sleep with the music from the reception he just ignores you. He has some friends from Italy/Spain that come to visit him while he works and start telling/laughing in their mother tongue being rude/inappropriate. I feel scared when he works. I am paying money as a guest to sleep and I do understand that other guests might wake me up in the dorm. But actually is this member of staff who is making my stay a living Hell.The best is when he checks people in in the middle of the night, this Friday in my room,room 11 he came in with a person talking loud and woke us all!! We all woke up cause this person things he is giving a great customer service by walking people into the room but at 1.30am is not cool to listen people talking in a room full of people sleeping.He did that tonight Saturday as well at 2.30am and i complai, he answered back! Seriously this guy should go to school and learn manners, he does not understand manners, politeness and has no idea about what this work is about. Myself I work and It was a pain to be woken up at 2.30am when It could be avoided by explaining the person outside the room where the bed is located, i think all if us we got into a dark dorm at night and found our bed, didnt you? And having to get up at 4.45am everyday it is really annoying, I am really upset.

Staff was helpful.

There were black handprints all over the wall in our room and mold in the shower. Two cats played with a mouse in the hall outside our bedroom door at 1am.