Hyatt Place Washington D.C./National Mall

There are a number of factors that were disappointing during my stay, I'll highlight a few for those who are considering what amenities are important for their stay. Overall, my greatest concern was staff professionalism. The valet staff is difficult to find (they do not tend to wait outside) and check-in was time consuming, and an unprofessional experience as well. When my card key did not work, someone did escort me up and then left before I turned around, no one helps you with bags, there is actually no room service at all, etc. At breakfast, I asked a staff member if they had bagels and she shrugged me off and kept going about her business. The restaurant downstairs is the same (all connected to the lobby/check-in/breakfast area); if you plan to grab a bite there do not expect a waiter/waitress to be anywhere to be found. Overall, I'm unclear why they charge $200/night for no service - there are great hotel options in DC and this is not one of them.