The Hay-Adams

The atmosphere, the staff, the food, our room (especially the bed and shower pressure!), the extreme cleanliness. Your staff training program is superb!

We had a hard time getting the room cool enough to sleep well at night (we set the heat to 60, and it was still too warm). We solved it by setting the AC to 65, but that seemed odd, considering the temperature outside! Never mind, I just discovered that I could have opened the window! As an aside, the sink was slow to drain, but nothing that I’ve stated diminished our fabulous stay in the least. The fact that we have to leave is my biggest “dislike!”

Location

There is noise! Craking floors

Very pleasant staff, beautiful hotel, very elegant, very comfortable beds

Slight issues with lighting appliances in bedroom, a little difficult to use

Staff attention from the reception to doorman to concierge, excellent appointments, fantastic breakfast

Everything about it -- friendly staff, beautiful accomodations, perfect location.

Nothing.