Best Western Plus University Inn & Suites

Falls Short

There were cockroaches in the room. I found 5 dead roaches on the floor. I woke up in the middle of the night, and there were two roaches crawling on top of my blanket. When I mentioned this to the front desk, I was informed that the exterminator was hust there a day or two earlier, that's probably why I found the dead roaches in the room. The also thanked me for letting them know about the live roaches, and they would have the exterminator come back. And for my trouble, they took $20.00 off my bill. I had to laugh at the audacity of the staff who just kinda blew me off with the attitude of "we took $20.00 off the bill, what else do you want?"

Very disappointed

front desk lady was kind of nice.

The bed had snot on it. One bed was broken and all sunk in the middle. One sheet had red stuff stained on it. the shower rod was broke and hanging by a busted screw, the curtain would not even close. The breakfast lady was probably the rudest person I've ever dealt with at a hotel. the A/c unit would only run for 4 minutes at a time, you could not run it when you water to. Just absolutely horrible. I've stayed at this exact place for several years now and my last 5 trips have just been horrible. 4-24-15 was my last night spent with at a best western. This one in particular is a $29 a night hotel.