Hotel de France

Breakfast

The Air condition in the room I was assigned was minimally working and not fully cooling the entire room. The hotel brought 2 electric fans to my room to alleviate the situation with the promise the A/C would be fixed the in the morning. In full and fair disclosure the Hotel offered to place me in a much smaller room with a working AC but after traveling from Budapest and having a larger room, I declined because my wife had already unpacked and began settling in. This was the first night in Vienna. The next morning upon leaving I reminded the front desk of the A/C situation; the young lady at the desk promised to have the situation addressed. Upon my return later that day the same situation remained with the A/C. When I followed up with the Manager who incidentally was the one who offered the smaller room the first night she said most politely “ She is there to solve problems and she offered me a solution on the first night which I declined so she could give no further consideration on the room rate or anything else” Wait for it “ In addition it was a lot cooler now and I did not really need the A/C now” Is this what passes for Customer Satisfaction In Vienna? SMH I will be returning to Vienna but NOT to this Property.