Everithing was perfect, love that place
Location, staff and flexibility in allowing change in room due to noisy neighbors and possible maintenance issue.
After reporting noisy neighbors and possible maintenance issue, the hotel could have provided an update to demonstrate resolution of the issue.
Location to Willemstad was great. Good launching point for sightseeing. Staff was phenomenal.
No real beach. Close to cruise ship terminal. Food at the restaurant was average.
People were fantastic
The Renaissance CRUISE SHIP Resort and Casino
The location of this hotel is great, but there are plenty of other hotels nearby with better ocean views that aren't obstructed by cruise ships 6 out of 8 nights from Christmas through New Year's Day for a lot less than the $3000 USD that I paid.
This hotel caters to cruise ships guests over their own guests. Imagine having a beautiful ocean view room with sunsets blocked by cruise ships most of your stay. Also, waking in the morning to loud noises from cruise ship passengers walking from their ship to shops on a path that goes by all the ocean view rooms. In addition to loud horns and music from the cruise ships throughout the day. Finally, if that wasn't enough they let cruise ship passengers use the hotel pool/beach area on the second floor. At first I thought it was because the entrance wasn't locked to enter the pool/beach area. After meeting people from 6 different cruise ships on the beach they all told me that they bought excursions to use the Renaissance facilities. They rent their facilities out to the cruise ships!!! If I was paying $100 USD per night okay, but not when you're paying $375 USD per night with taxes and a 16% resort fee. OUTRAGEOUS!!!! The staff was terrible as well. Our luggage was delayed and when it was dropped off to the hotel it was just placed in storage instead of being sent to our room. I could go on with many other stories of how our room wasn't cleaned and how we weren't told about planned events at the hotel by the staff. JUST STAY AWAY FROM THIS HOTEL!!! IT IS WAY OVER PRICED FOR WHAT YOU GET.
Renaissance Curacao Resort & Casino sijaitsee keskustassa, joten Renaissance Shopping Mall (ostoskeskus) löytyy kivenheiton päästä ja Rif Fort puolestaan vain 5 minuutin kävelymatkan päästä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja ilmaiset sanomalehdet aulassa. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 343 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Renaissance Curacao Resort and Casino on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.