Palm Spring Resort & Spa

When things run smoothly I feel that this hotel would be a little oasis in a very busy area of the city. There is a pretty garden and a pool. My stay did not go smoothly but the staff did their best. They apologised profusely. My room was clean and comfortable. Breakfast was good and they provided a breakfast box for my early check out. It is very close to the airport.

On arrival I asked about towels for the pool and I was told that the pool was undergoing maintainence for the duration of my stay. The pool was one of the main attractions for me. I decided to take a bath. A bath tub was a another plus. Unfortunately when I ran the bath there wasn't enough hot water. I was told to wait a few minutes for the water to heat up. The water was still running tepid when I'd finished taking my bath. The next day I ran the cold water tap at the sink and the water was dark brown. Many cities have discoloured water but this was almost like mud for a few seconds. There is obviously something amiss and this is a health issue. The hotel owners need to address the problem immediately and I wrote this in my communication with the hotel.