Avalon Hotel - Adults Only

The view was beautiful. We had booked a suite which on arrival seemed beautiful, nicely furnished with a private pool. The suite was cleaned daily with clean towels each day.

The hotel is clearly run on a shoestring. The whole 7 days we only counted 10 staff, including reception, cleaners, waiters, bar staff and maintenance. The staff do work tirelessly but as there are so few of them working so hard they had a tendency to be sullen. The suite initially looked beautiful but the first time we got into the pool we realised the ladder to the pool was hanging off. We notified reception but nobody arrived and we asked again the next morning as I could get in the pool but not out! The maintenance guy stuck one screw in but the tiles had cracked and there was no way that was going to hold it. The food was the smallest all inclusive buffet I’ve ever seen and as a vegan I struggled a bit as sometimes even the basic pasta or rice contained meat. On our 4th night I was taking a shower before dinner when the whole of the glass shower door shattered and covered me with shards of glass, I was taken to hospital by ambulance and treated for the lacerations to my back, leg, foot, arm and hand. I was given antibiotics, iodine solution to put on my wounds and told to stay out of the water to avoid infection. This obviously impacted on the rest of our holiday. However the worse part was on returning to the hotel 3 hours later the owner and receptionist tried to blame me, saying I had pushed the glass door forward and not slid it which is total rubbish. They never once offered me an apology or asked after how I was feeling. There was a bin bag full of the remnants of the shower door still inside the shower ( which also backs up my account of the panel falling on me not being pushed outwards) and bits of glass still scattered everywhere. We were told there were no empty suites (which we had paid extra for) and if we wanted to move it would be to a basic room. We decided to stay as we were tired, hungry and I was in a lot of pain and couldn’t face packing up.

I ordered a room for 3 adults but the isn’t suitable and they didn’t mention it on thar site The room was not very clean and wen we complain to the reservation we didn’t got any solution We probably never be back to this hotel