Alpine Inn

too much uncomfortable due to dirty room cleaning and shower broken

The customer service was unacceptable. This Inn should not be one that you have on your listings. I had to phone your customer service line and have a three way conversation between booking.com, Alpine Inn and myself. It took 1.5 hours to figure out if you or Alpine in should accept payment. I prepaid on my visa five days prior to my stay and Alpine Inn wanted to charge me more (than booking.coms price) and 2 times. I had my paper receipt of payment in hand with stamped paid, but yet the Alpine Inn staff member insisted that I needed to pay them directly. The fire alarm was also pulled and the fire department arrived. I was on hold with booking.com for about 15 minutes before we could talk to an agent also. No one helped me and I also had to call visa to warn them of the possible double charge (on hold with visa call for about 45 minutes also). There was no lock on our back window also and we asked for one, but they didn’t have one and didn’t offer to take a look at it. The other window lock was also broken and my daughter and I had to fix it ourselves. My daughter was scared and we felt unsafe. Also, I requested a non-smoking room and when we arrived the room had a terrible odour of smoke, so we had to switch rooms, and the room that we were in still had some smoke smell. All round this was by far the worst hotel booking experience that I’ve ever had. The other worry that I have is that the Alpine Inn staff member actually threatened when I checked out and told me that I wasn’t smart because he had all of my personal VISA information, when yet he insisted that I leave my visa information with him when I checked in for a damage deposit of $200 for 1 nights stay. This completely contradicted the check in information. I am now worried that he will keep my Visa card # and use it in future. As a result Visa has been informed.

WE paid minimum fee, the room was clean, water hot, breakfast adequate, staff pleasant and helpful. My suggestion: a chair would be helpful, the door was very hard to open, four towels for four people would have been useful. « as it was raining, we did not use the pool. WE stayed one night, close to where we wanted to go, paid a reasonable fee and got what we payed for. Thanks. Helene

see previous note