Grand Hotel Acapulco

The salt water pool was really nice.

The maintenance of the property is non existent. The salt water pool has rust all around. For a place that one looks to relax at, there are too many loud noises from the construction being done on the property. The food prices are high Perhaps on a galaxy far far away, this was a 5 stars hotel. The rooms are stuck on a 1970’s look. There a coach roaches in the bathroom and the windows have a dust built up on them. This is no what I expect from a 3 stars or higher hotel. Also they are refurbishing the upper floors and the dust drops on the lower floors balconies. Since this is an old hotel, I would not be surprised all that dust have asbestos on it. Also, the photos on booking.com are misleading. Many of them are for the new facility that will open in November. That is when this hotels becomes a Dreams property.

The beach is OK, families can spend a great time there. The room was big enough with a sea view terrace. Karla from the staff is super friendly, very helpful and proactive.

Most people from the staff are not friendly. They have really old fashioned politics/services (you can’t enter food or beverages to the rooms and they will literally inspect bags in the elevators, check in is at 3 p.m., internet only works in certain places, etc. ). The location isn’t the best neither.

Old hotel WiFi doesn’t work Check in took 20 mins Housekeeping forgot to put towels in the bathroom, had to call them 2 times, took them 20 mins Parking charges 120 per day Staff not helpful, nor friendly The painting from the side of the pool is peeling off The elevators are old and take too long Smells like humidity on the hallway of the rooms floor Some areas are remodeling, so the painting smells goes to your room