Acapulco hotellia

Plussat: Near the beach and beautiful pools

Miinukset: The bathroom in the restaurants where really dirty, the personal in the beach restaurant where really terrible but the worst thing was that almost everyone got really sick from the stomach after we had breakfast in the Chula Vista restaurant so I’m in bed all day really sick my vacation got screwed because of that

Miinukset: there were no available sits at the pool. sits at the beach needed to be booked and they weren't enough. people need to queue in the morning.

Plussat: Evrithing

Miinukset: We had a big issue with the pools there were not space in the camastros and we had a terrible fight with other customers.

Plussat: Amazing location, very good service and the facilities (if a bit old) are great.

Miinukset: Can feel a little bit crowded

Plussat: location is perfect pools beach variety of restaurants the beach palapas the staff service all over the property. ( especially good at the pool area).

Miinukset: it seems that there is no good integration on the bookig.com and the hotel booking system it was quite complicated and long the check-in process. I got a call form the hotel offering breakfast, (which I already had booked) zero openness from reception staff. I got a LATE Check-out (offered by hotel if you come to the spartan) but terrible experience, the key got locked at 12:00 the staff took a long time to enable them. The staff that enabled the keys, used for your security, but seriously I could felt the irony and sarcasm... better training and customer attention. again because they did not have a match on who made the reservation and the names of the people in the rooms... the reservation system needs a better integration.

Plussat: Everything was amazing, the main building, the pools, the beach even the cost of the beach club

Miinukset: The snacks and the price of them 185 mexixan pesos for a hot dog ?? That's like 10 usd and it does not worth it

Plussat: Amazing lobby, outdoor area! Very friendly staff!

Miinukset: The rooms, although being spacious, really resemble a 2.5 star hotel, especially the bathroom, very economy style bathrooms, with outdated plumbing.

Plussat: really lovely place - great pools and beach

Miinukset: coffee shop a bit tired

Plussat: Location, nearest at beach

Miinukset: Half of hotel is underconstruction. Noises,.... Understand, probably.

Plussat: I like the view from my Junior Suite looking out to Acapulco Bay. The room was clean and the bed was soft and I slept well. We also liked the balcony and the AC worked great. The bathroom was modern and clean. I also used the in room safe.

Miinukset: The hotel is still being remodeled and their is construction noise sometimes. The restaurant staff tends to be a bit non-attentive. The beach in front of the Hotel is jammed packed with third party tables and chairs obstructing the view from the assigned hotel chairs. but you can rent them from some guy on the beach if you wish. My toilet float was not working properly and my bathroom flooded. Called in for repair and it took all day for a 5 min. fix.

Plussat: No towels at arrivals took more than an hour when Called for towels No iron in closet

Miinukset: Security has to be more professional

Plussat: I like the beachfront and the view from the room, the food was also good and even though the building is being renewed all the areas are really nice.

Miinukset: They offer entertainment nights at Agave bar, but it wasn’t open yet. You should have any kind of shows related to Mexican culture allowing the guests having more fun.

Plussat: What I liked about the property was the rooms they were all really nice.

Miinukset: Nothing really everything was in great condition.

Miinukset: Well this was advertised as a beach hotel, yet they did not let us on to the beach from the hotel. We had to leave through the front where cars pull in, walk down a sketchy street, and then walk around to the beach passing a lot of vendors. They said it was due to the water yet all we wanted to do was walk on the beach and sun bath. Later on when we tried entering back into the beach a security guard walked up to us at the gate, and put a massive lock onto the fence in our faces. I understand not letting us to the beach, but not even back into the hotel??? That is just un- safe. Later that day I saw him let other guests out, very inconsistent. To me you can not call yourself a beach side hotel if you do not let your guests access the beach from the hotel. Food also wasn't that good.

Plussat: The good food ❤

Miinukset: The staff at the beach, very mean to my family just because of a bracelet Even when I show him my room key he was very rude towars my family.

Plussat: I'd rather stay at a four star resort that really tries to satisfy their clients than a five star that doesn't give a sh#t. Copacabana went out of it's way to make me feel welcomed every time I went to the lobby or participated in something they had going.

Miinukset: The restaurant was not really great and I didn't care for any of the lunches, breakfasts or dinners but that might be my American taste buds. The pictures booking.com posts of the Jr suites are nothing like the actual room. Be prepared!! I also had to pay for the kids when I got there.

Plussat: The view is spectacular. I loved every view at this hotel It’s in a great location And it has restaurants near by Not a far walk from beach and or zócalos Only problem was the staff at the front desk

Miinukset: The staff at the front desk was a huge problem for me . When I first got in to check in the receptionist was rude and looked like she didn’t want to be at work . She saw me standing there waiting to get helped for about 15 minutes before she looked my way and saw I was getting irritated with being ignored . She finally checked me in and it was like she didn’t know how to do her job . She was asking me for form of payment when I had paid off this booking weeks ago . Later during my stay I had asked the receptionist about taxi to airport and no one knew how to get a hold of taxis and they didn’t deal with that when in there lobby they displayed prices . With no contact information .which is misleading and should be taken out or should have a sign of estimated prices and to locate a taxi .

Plussat: The property is exceptional. The setting beautiful.

Miinukset: No Desk or table in room

Miinukset: No wifi in the rooms. No desk.

Plussat: The hotel setting is magnificent with not only great views but wonderful landscaping.

Miinukset: No WiFi in the rooms. A desk or table would have been useful.

Plussat: This hotel has history and you can feel there have been super interesting people. I recommend to take a room in the rocks. We could watch the famous rock jumpers from our balcony though. The hotel has seen its best days and it is definitely time to invest for renovation. Yet, great and to enjoy the yummy food and a drink not the hotel while watching the jumpers especially the late night show is definitely a must !

Plussat: Highly recommend to wtch the cliff divers-food god drinks pricey New waiter Nd the winter that did our Mexican cafe were excellent ad excellent service. Tht was first day

Miinukset: Jacuzzi tub dirty, bathroom outdated, WiFi only on deck Service on. second day terrible in bar Didn’t get into room until n hour after promised, but did ed up getting roo I better place.

Miinukset: No WiFi in the rooms

Plussat: This hotel has the most beautiful ocean view and great pool facilities, especially the natural ocean pool. The daily shows of the cliff divers are enjoyable.

Miinukset: The rooms are nothing special and don't look anything like the pictures advertised. The food at the hotel is extremely over priced and not worth it. Definitely eat elsewhere. If you don't mind staying in a mediocre room with beautiful views then you will enjoy this place.

Plussat: Couldn't ask for a better locarion. Views over ocean and divers.

Miinukset: Very run down rooms. Really in need of a refurbishment.

Plussat: I stayed for three days. Beautiful view of the beach. I slept in great comfort for my stay. Its the first time I didnt cheap out for a hotel and I did not regret it.

Miinukset: The food was okay and a bit expensive in my opinion. Tho to me almost all the food in Acapulco is like that. I really did not like that I have to sneak in water because the hotel wants to force you to buy their more expensive water. No mini fridge sucks for a 5 star hotel. Maybe it was because we had a few devices running, but the wifi was slow, my phone's roaming data was faster. Also I did not like that upon arrival, I had waited an hour and a half for my room to be ready, but thats about it.

Miinukset: Hotel needs repairs. Personnel very kind.

Plussat: O.K.

Plussat: Pools

Miinukset: Cost-quality relation. Too expensive for ordinary facilities, bad service, lack of efficiency.

Plussat: waves Pool was really nice

Miinukset: Bathrooms in the halls and restaurants were not clean. Bathroom in the room was awful. You dont have any privacy if you are staying with someone else. Omar

Plussat: the Room was clean

Miinukset: The showers was really small, the tv also was really small an el the content was in spanish no beach access

Miinukset: Was not great. We don’t Line these big hôtels. I don’t know why we chosed to go there. We just stayed one night. At least the personal is nice.

Plussat: Tasteless breakfast, few items

Miinukset: No mexican flavour, few mexican dishes

Plussat: Great service.

Miinukset: Far from beach.

Plussat: Nothing to say but it is perfect. Location, service, restaurant, private beach.

Plussat: I had been there before and it is a lovely and unique hotel, where every room has its private pool. The standard and the sights are amazing! They bring coffee and pastries every morning. delicious!

Plussat: The views are impressive

Plussat: This has always been a place we have loved. We have been many times. The privacy is exceptional with your own casita and pool. The resort has seen better times...…...travel from the US has been sparse until recently. One of the main restaurants was closed; the tennis courts were in need of much repair except for 2 of them. The staff couldn't be more friendly and helpful. The number of guests was so low it was like having our own resort! Here's hoping LasBrisas will weather the storm and remain a favorite place to vacation. You can't beat the weather in Feb. and March!!

Miinukset: Not enough eating options.

Plussat: Nothing

Miinukset: Bad hotel

Plussat: Rooms and staff are great. The hotel is old but very well maintained and renovated.

Miinukset: Food could be better

Plussat: The view is the best. The private pool is a wonderful addition. The bed was comfortable.

Miinukset: The room was not organized for my arrival and the private outdoor pool and garden hand not been cleaned nor the cushions put in place. The hot water did not work at first but was fixed when I asked. The AC was difficult to control. There was an invasion of ants. The phone rang at 8 am both mornings when the complimentary breakfast had been delivered. I was awakened at that early hour! Acapulco is a late night party town and no one arises until at least 10 am after a night out!

Plussat: Excellent view, location and service! The private pool per room and the sunset from the bar are amazing. The club is also great and food/cocktails there are really good

Miinukset: I think the furniture in the room could be better, looks a little old but it’s nothing bad, just something they can improve.

Plussat: The view was amazing, the room super comfortable, the service was super, and the privacy was perfect for a romantic weekend away!

Miinukset: They tried to give us a very small room when we arrived and we had paid for a master suite, they showed us 3 dirty rooms and finally after spending about an hour looking at dirty rooms have us an "upgrade" to a master with hottub. We were then satisfied after the very rocky start. The prices of the room service was also quite high and the food not super great.

Plussat: The privacy is amazing, you have your own pool and every morning you wake up to coffee, fruit and little bread (the cinnamon roll is amazing). The sunsets there are amazing.

Miinukset: The food is not that good and it’s a bit overpriced. You should go to a restaurant called Paititi Del Mar, the food there is AMAZING.

Plussat: What's not to like.?

Plussat: The bed very comfortable ,,

Plussat: We were greeted quickly by Mary and was given an upgrade by Edgar to a partial ocean view. Pool water was welcoming and pool area offered a magnificent view of the beach and area. Pool staff were accommodating and friendly. Restaurants served great food at a reasonable price. Having Sanborns store attached to hotel was a bonus as well. Would definitely return.

Plussat: Everything

Miinukset: N/a

Plussat: The rooms are big and clean, the location its perfect and the service its ok.

Miinukset: i dont like a lot de pool and restautant beacuase both are small, and all time its full in a normal weekend

Plussat: Food at El Delfin was awesome! Great staff. Housekeeping was so Kind and friendly!

Miinukset: Last day that we left, Only Hot water worked in the Shower. Made it very painful to shower as I had just received a sun burn.

Plussat: staff very pleasant and helpful Right in the middle of the action

Miinukset: it was perfect

Plussat: Great service

Plussat: The rooms are big, the location is very centric and the beach of the hotel is nice. The swimming pools are just ok, nothing fancy but they are clean.

Miinukset: The facilities need an update, the rooms are humid and just with the very simple and basic amenities. Rooms are cold.

Plussat: Almost nothing, is the typical old hotel sold to a well known brand

Miinukset: They changed my reservation cost with no advice They changed muy number of nights to stay

Plussat: Cleanliness. King size bed. Great location on beach. Nice view.

Miinukset: There was no fridge or mini bar. This is a must. Itt said that there was. Very disappointed.wrong information.

Plussat: The pool and location were good. The room had a nice balcony.

Miinukset: The front desk staff were very rude. We booked a double room with double beds and were still charged for a third person for which we received nothing extra such as towels or toiletries. Parking was an extra charge also and breakfast was not included.

Plussat: Staff support provided another room with an excellent air conditioning device and wonderful view

Miinukset: First room assigned had an old air conditioning with terrible function noise

Plussat: Loved everything

Miinukset: N/A

Plussat: Everything it’s really nice’s

Plussat: The staff, very helpful!!!

Miinukset: Nothing, everything was great!

Miinukset: Beach club too far away from beach, check-in too bad despite having reservation

Plussat: View

Miinukset: Air condition works extremely loud. Not all kitchen equipment were in the room, for example knifes, pan etc.

Plussat: I think nothing special

Miinukset: It is a very old building and they not put any money to rrenew … pictures are no represent the reallity

Plussat: Location, view ,

Plussat: The view from our room,the workers were really nice and polite,rooms were really clean and we felt safe the time we were there

Miinukset: The food in the restaurant

Plussat: The view to the sea. Pretty good location. And staff was very friendly and helpful.

Miinukset: The towels and bed sheets were way too old.

Miinukset: The room was dirty I asked for cleaning the bathroom, the air conditioner was so noisy, the TV was small with unclear sound, no shampoo, in general very precarious conditions.

Plussat: Got a large corner room with wrap around balcony which provided great views and breeze. Friendly staff. Located near favorite restaurants.

Miinukset: An older hotel

Plussat: The location is really excellent

Miinukset: Clean

Plussat: I liked that the staff were nice, and attentive with any concerns or questions I had. Plus it was close to a lot of things like Walmart and food places. It was also close to the beach.

Miinukset: The beds are hard and extremely uncomfortable, the cover/blanket felt really itchy and looked like they were curtains.

Plussat: The beach is near by. It is close to a Walmart and food places.

Miinukset: We had been a victims of bed bugs. After nights we woke up with bites on our foots and arms. We’d never had a bed bug experience before so first we wasn’t really sure it was them, but our physician confirmed it. The hotel room had a horrible mold/mildew smell. I think the air conditioning units are not maintained. Ants where in the bathroom.

Plussat: Location and views.

Miinukset: The AC in the room was weak, didn’t cool enough for It to be comfortable.

Plussat: Restaurants, Walmart and the beach are near by.

Miinukset: Ants where on the tables.

Plussat: Location is excellent and the pools & other facilities are up to standard for a renowned hotel like this.

Miinukset: The service was next to terrible, I had to constantly insist for support from the staff for different things (for example I had to ask 5 times for them to support me getting my luggage out of the car, it would take about and hour or more for food/drinks to be delivered to our spot at the hotel private beach) and the food service was also a let down. Food was tasted old, soggy and most times like it was fried with burnt oil and I was stomach sick from it by when I left the hotel. The prices for such low quality food were above most top restaurants in Acapulco so I would recommend avoiding eating in the hotel at all cost.

Plussat: The location is very private. Not many guests either so it was perfect to relax and use the installations such as the swimming pools. It is properly mantiene and very clean.

Miinukset: The beach isn’t part of the main coastline; that’s always a drag. The breakfast is incredibly expensive for such little variety and the hotel itself needs to be remodeled to be more modern.

Plussat: Calm place, seren and picturesque views. Beach is small but private. The rooms are cosy and I loved the view - that was the purpose of my stay there and it was fulfilled well.

Miinukset: The receptionist this morning (28.02) told me taxi takes 300 pesos from the hotel Camino Real to the airport. Though what a surprise when arrived at the airport and the taxi driver said it is 350 pesos since many years and they told me wrong at the hotel. That's very unprofessional attitude, and I left with bad feeling about that hotel. In general I did expect more from so called 5* hotel.

Plussat: First the staff, all of them were kind and serviceable. Second, the beach. It’s like a pool. And there are several swimming pools.

Miinukset: I missed a coffee maker in our room.

Plussat: - We loved that all rooms have a GREAT view. You get a wonderful sunrise, that's priceless - The breakfast is good AND cheap, with a great service, and the staff always smiling. And it's facing the bay. - The rooms are really spacious - The rooms have balconies facing the Zihua Bay - We liked the walk down the (many) stairs to go to town and the way up to come back. Not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - The price is really unbelievable with such a view and such a service - unbeatable.

Miinukset: - The cleanliness of the bathroom could be a bit better - The paperwork / registration could be way more efficient. it's really a mess. But it's always with a smile... so... it's ok - Not suitable for the lesser fit people who have a hard time coming up and down the stairs - The swimming pool is VERY small and the area always quite crowded.

Plussat: We like the location.

Miinukset: The room was not as clean as expected. The 2nd room the toilet clogged up twice. No light in the shower. The fan and air conditioning broke. My guest had to be switched from their room at 0300 hours Saturday. The pool area smelled like the drain had not been cleaned. Made me nauseated. The parking attendant damaged the door to the vehicle we were driving and did not admit to the damage.

Plussat: Delicious!!

Miinukset: cold Room service food

Plussat: Just the view.

Miinukset: The hotel needs to be remodeled, I'm been coming at this hotel for 27 years and the last time when I came here was 15 years ago in my honeymoon and I can tell that nothing has been changed, everything looks old; the rooms, the showers, the towels were very old and broken in the room. I went to the spa and I have a massage 2 days with my family and the steam room and sauna didn't work, the staff told me that they were broken. I went to use the gym and looks old, all the machines needs to be maintenance, the carpets is old and broken. So overall I left very disappointed for this hotel. It has a beautiful location but I think this hotel needs to be remodeled as soon as possible. The food was expensive, was not really good, they don't have a variety in the menu and inclusive I found a hair in my food. And also on the top of all of this things, when I got a security box, didn't open it. The staff had to tried to break it with the hammer the security box. I spent 4 night and this hotel and I tried to speak with the manager and I never saw him.