Acapulco hotellia

Plussat: The food and pool and the people who worked there where very good

Miinukset: There was no activities. No beach to swim. I thought it would be different for that much money

Plussat: The location is great, the views amazing. The place is nicely decorated and comfortable. The bedsheets and towels looks old. But the place is beautiful.

Miinukset: The Service is good, but as soon as we arrived the concierge tried to upgrade our villa, we felt the pressure to the point that we decide to get the upgrade. We felt uncomfortable saying No; after that they took us to a villa and when they opened the door the smell was terrible! So they decide to move us to another one. We went to the restaurant and ordered an octopus that was not edible at all. It was like a rubber band, my daughters were hungry so we decide to order just an appetizer to get it fast, immediately the waitress ask is we want 2 appetizers instead of 1. You constantly feel the staff trying to increase the bill. The appetizers were good, However price does not match the quality, food is marginally good and staff seems to be always pressing to increase the ticket to the point where it’s uncomfortable. It’s sad to leave from a place as beautiful as acapulco and that really needs tourism to visit with a bad taste... I will not return to this hotel. The property is beautiful but the way the staff managed it, for me is not the best.

Plussat: Everything but to name a few: The staff were lovely, attentive, knowledgeable and friendly people that never said no to whatever you ask. They make the hotel have such a lovely relaxed atmosphere. The room was incredible. With the press of a few buttons you have the most amazing views from your bed. The room service is really tasty and they set it up like you are at a restaurant. The Caesar salad was the best along with the paella. The buggy service is lovely. They are always ready to take you around the hotel and the ride is great with the views. The communal pool area and breakfast area has an incredible view. The level of service at both these areas makes you not want to leave the hotel in the day. The minute you sit down on a lounger, the staff have put down an ice bucket with waters in. Through out the day they brought us little things like homemade lollies and told us about the area. The buffet breakfast is really good. The variety and quality of it was perfect. The food is incredibly clean and delicious. They change the buffet day to day so you are able to try lots of local foods as well as an expansive international spread. There are lots of details that this hotel gets right. Some of these are; the turn down at night with the little cookies or macaroons left by your bed, the incense burner and candle in the room ready to light, the vanity box in the bathroom that has everything you can imagine. This hotel is by far the best hotel I have ever stayed in.

Miinukset: The hotel is perfect! I would have liked to swim in the sea though. There is a restaurant by it and you can walk down to it but a jetty would be great. The Thai restaurant was nice but the Restaurant by the water (Roka?) was not as good food wise and really expensive for what the dishes were. Much preferred the atmosphere of the top communal pool and the lounge area menu.

Plussat: the views

Miinukset: food quality could be better

Plussat: Good food a la carte

Miinukset: nothing, all fine

Plussat: It was AMAZING! Exceeded ou expectations completely and we still cannot get over it :)

Plussat: The view was magnificent and the stay was super comfortable

Plussat: Staff was helpful with nearby restaurants and access to car rental.

Miinukset: I had an accident in the room. There was a loose marble piece that when I stepped on it, it broke. I scrapped the back of my leg and my big toe was bleeding. The staff assisted with providing first aid supplies.However, the staff never again asked if I was okay or needed any additional medical assistance with my injury. Management staff never reached out to me to ask about the incident or ask if I was okay or if I was safe.

Plussat: Excellent facilities and service highly recommend this hotel

Plussat: The food, the personal experience and kindness. The cleansing was above expected. Everything is breathtaking.

Miinukset: The bed was uncomfortable.

Plussat: The location, the food and especially the service are amazing. People are happy to help and make sure you have a confortable stay

Plussat: Extremely friendly staff, beautiful design and pool, convenient location, bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out (2pm) at no extra cost.

Miinukset: Facilities need a little bit of maintenance, food was not great, room was not 100% clean (hair on the ground from previous guests, trash not collected at turn down, In Room Dining service not collected at turndown...)

Plussat: Keeps on being a very exceptional hotel: the views are truly unbelievable and the overall concept keeps on being amazing. The privacy of the private swimming pool is unique - no gawkers. The room itself is super clean and tidy and gives a beautiful vintage Californian impression. the quality of the bed and mattress was a pleasant surprise!

Miinukset: All and every hardware is worn (even the bathroom towels) even the bathroom faucets, soap tray, the shower head and so on.

Plussat: I really like the place, I has a Room with private Pool and was excellent!!! I really enjoy my trip and rest

Plussat: Really nice bungalows with private pool and terrace and amazing view over Acapulco. Service is good and the resort features an excellent restaurant with tasty food and a superb view across the bay.

Plussat: That we were round the back and were in shade after 330pm and before 10am. The fruit in the mornings which was not mentioned, so was a nice healthy bonus

Miinukset: The coffee could have arrived at 8 (as requested) as opposed to waking us up at 715.( It'd be cold if we waited to drink it....)

Plussat: I like Acapulco and the vintage vibe o las Brisas that's it. La concha club and location.

Miinukset: We have to change room first they send us to a ugly old room, and the rate price was higher than the one we sign up , they argued that it was because Us dlls. So terrible wrong. The staff , the manager , the cucaracha in our room.

Plussat: Everything!

Miinukset: I had to pay an extra fee that I didn't anticipate when booking.

Plussat: Excelente vista de Acapulco, se respira tranquilidad en el hotel

Plussat: Location is fantastic...

Miinukset: Rooms could and should be better, the courtesy coffee an morning fruit is not of good quality.... towels insufficient Quality of food at the beach club is not good enough... and expensive...

Plussat: The staff was friendly

Miinukset: The food and drinks were outrageous prices. Marked up over 300 percent. I will never stay here again if someone paid me to. It’s unbelievable that they charge those prices. I will never recommend this place to anyone and will write blogs how outrageous the prices for food/drinks were. Disappointed

Plussat: Nothing

Miinukset: Bad hotel

Plussat: Rooms and staff are great. The hotel is old but very well maintained and renovated.

Miinukset: Food could be better

Plussat: Best views of the coast and superb swimming pool. The staff was very friendly and helpful. I will definitely be returning.

Miinukset: Due to the location there is night club noise which goes into the early morning hours. Nothing else.

Plussat: I liked the proximity to the Airport. Made commute bearable.

Miinukset: The air conditioning went out so the stay was uncomfortable. They did apologize but I believe there should have been some kind of compensation.

Plussat: It has free parking, comfortable beds.

Miinukset: Nothing bad. Good staff, clean rooms and comfortable beds.

Plussat: Room was very clean and quiet. I could rest comfortably in this one day trip

Miinukset: Bathroom door did not close smoothly... We have to strongly push the door to close it

Plussat: Very clean

Miinukset: Coffee at the lobby just at night, and not in the morning And not hot water in the shower

Plussat: Location and that it’s relatively new.

Plussat: The entire staff was very friendly and helpful, from luggage attendant, reception and restaurant staff!!

Plussat: The hotel itself is gorgeous and it feels well kept for the building’s age. The pyramid tower is open and airy, the valet parking, bellboys, and reception staff were all eager to help and always with a smile. The rooms were big, cool (which we appreciated given the 33C degrees outside), and look exactly like the pictures. The breakfast buffet in Chula Vista was simply spectacular with a wide variety of dishes, both international and traditionally Mexican, most of which changed day to day. The pools in the hotel were very clean and well attended by a team of waiters ready to keep your piña colada always fresh. The beach was just a few steps away, with available “palapas” for reserving. Overall a great (though, admittedly enhanced by the low-season) experience.

Miinukset: Check in and check out processes were ridiculously time consuming. The check in took over 30 minutes and we were the only ones checking in. At check out, we took 45 minutes in line (4 other people were leaving) in order to check out and close our consumption vouchers. For a 5-star resort, the reception staff moved at a glacial pace.

Plussat: Everything

Miinukset: The room didn’t hv no refrigerator

Plussat: The facilities were very comfortable. Pools are very nice and easy access to the beach

Plussat: Location

Miinukset: Food and chouces were limited and not very interesting

Plussat: Evrithing

Miinukset: We had a big issue with the pools there were not space in the camastros and we had a terrible fight with other customers.

Miinukset: No room service (food)

Plussat: The pools and gym

Miinukset: The registration at arrival is very slow and the staff seems to be not very well trained

Plussat: Everything was amazing, the main building, the pools, the beach even the cost of the beach club

Miinukset: The snacks and the price of them 185 mexixan pesos for a hot dog ?? That's like 10 usd and it does not worth it

Plussat: The facilities, the location and the food

Miinukset: Many people inside (No guest) using the facilities, other people in the beach close of the hotel offering services as a palm roof reservation.

Plussat: Amazing lobby, outdoor area! Very friendly staff!

Miinukset: The rooms, although being spacious, really resemble a 2.5 star hotel, especially the bathroom, very economy style bathrooms, with outdated plumbing.

Plussat: Close to the beach

Miinukset: Too many stairs

Plussat: Just go there and you will know why I marked it with “10”. Enjoy.

Plussat: The facilities and the location are excellent

Miinukset: Take a bus to go beach, however the beach club is very nice

Plussat: The facilities, the atmosphere in the hotel is very quiet, the food is very good

Miinukset: Hotel without beach, however there is a very nice Beach club that you can go as a guest without any additional charge.

Plussat: Palacio Mundo Imperial has all installations of a 5 star hotel. International standard.

Miinukset: If you have a room above the big pool area to the interior you will suffer great noise. There is an outside air conditioning for the whole hotel which runs day and night. It makes a tremendous noise as if 20 lorries would stand next to your bed with their motors running.

Plussat: Great resort, clean and big pools, excellent breakfast buffet

Miinukset: Pools closes 8pm

Plussat: Very nice staff and the pools are very nice

Miinukset: The food by the pool buffets very bad also the food is ok but not very good

Plussat: I loved all the amenities.

Miinukset: I didn’t like how it’s so far from all the main areas. I also disliked how everything food and drinks wise is pricey here at the resort.

Miinukset: We had the all-inclusive package but we were disappointed that only two or three restaurants were open from a possible six. We were told this after we had already paid the all-inclusive package.

Plussat: The facilities themselves were nice, however many things were in a state of disrepair in the room.

Miinukset: The toilet in the bathroom had a valve that would run constantly. It took playing with it to get it to stop. I reported this to the housekeeping staff, but it was not fixed. The drain in the sinks were slow/stopped up, and needed unclogging. On check-in the safe did not work. They did dispatch someone promptly to fix this issue. The room remained quite humid for most of the stay, even with the A/C running consistently. It made everything have a damp feel. Even my clothes in my suitcase picked up a damp/mildewy smell by the end of the stay (3-nights).

Plussat: Room was great and the beds were very comfortable.

Miinukset: All of the pools were very dirty (cloudy water and bits of food floating around). Friend cut his foot and we asked for a first aid kit, they took it as an opportunity to try to sell us Band-Aids instead of helping us, no care for our friend. Keep in mind if you want to go downtown, this place is very far away.

Plussat: Everything

Plussat: Pools

Miinukset: Nothing

Plussat: The staff are all incredibly nice, friendly, and attentive. They were happy to accommodate any and all requests and made the stay an absolute pleasure. The service was excellent and the food as always delicious! Free WiFi at the hotel.

Miinukset: Some of the facilities are showing their age and improvements would be welcome but it was not a detriment to our stay. There was no bar service at the beach but understandable as we went in low season. There was only one free socket in the room which is difficult for charging phones in this day and age.

Plussat: The property itself is great the pools the staff

Miinukset: A lot of things in the room are rusty specially in the shower .... the curtains showers fit a little too short so when one showers a lot of water gets out of the tub Some of the tiles on the pools are coming off .... the restaurants don’t have an extended variety of food choices ... when asked the for shampoo or toilet paper they only brought one when there were 4 people in the room ... And I think they charge a lot for a pet and they don’t even provide bowls or beds ... Most of the hotels In the U.S. only take a deposit for pets, onice they see everything is as it was they give back ...

Plussat: Good views!, great food, big pool!

Miinukset: pay on top of the price "services" valet parking (we travel in bus), bell boy! really?, tips its on discretion of every body, you don't need to abuse if is the case to give a tip to the "services" add in the room price, don't try to surprise with your extra "services"

Plussat: I liked the service in the hotel, the food quality in the Restaurante’s very good.

Miinukset: the changes in the fee at the moment that I arrived vs my reservation. The hotel requested to pay 50% additional.

Plussat: Very good location in Acapulco Diamante. Very friendly and efficient staff, excellent pools and right at the beach.

Miinukset: 1. The hotel is a little run down, could use some improvement and updating. 2. Food is average at best and hugely overpriced. Breakfast wasn’t exceptional and more often than not, flavorless. The Terraza restaurant is filled with birds that pray on crumbs from clients tables and end up sniffing around the buffet (I once saw two birds eating directly from the Chilaquiles tray and no one from the staff batted an eye). Breakfast was included in the room’s fee, otherwise I wouldn’t have paid 300+ MXN to eat it. We preferred to dine out all three nights. 3. The hotel beach service. You have nice loungers / recliners available at the beach few steps from the hotel, but not beach front. In front of you, there are rows of loungers in huge tents managed by locals who are noisy and constantly trying to sell you stuff. If you want beach front you have to pay these people, and they block the view for all the ones using the hotels loungers. 4. Cars are parked under the scorching sun of Acapulco, not even under palm roofs. In summary, a hotel that’s supposed to be nicer than the Princess Mundo Imperial is just about the same as it’s lower category brother and at higher prices. Very disappointed to find the value for money is not what it used to be with the previous administration.

Plussat: Very good selection at breakfast, many swimming pools, helpful personal, pet friendly (it was not a problem that dog was running around), restaurants are very good, all inclusive service the best. Beautiful views on the beach.

Miinukset: Uncomfortable bed... We were once in this hotel and bed was perfect, this time reception gave us free upgrade of room but finally it was not better then this one before... We had really soft mattress and after first night I had really big pain in my backbone, next thing... toilet seat was under the shelf so it was not possible to open it 100% (it falls down everytime)... this just increased my pain after first sit there... We asked about change of mattress but we only received overlay which made it little bit harder... It did not help us... It took 2 weeks after holiday to come back to the same condition... After few complaints reception just said that we can call some number and next time we will get discount 45%.... I hope that not in the same room...

Plussat: Beach, pools, restaurants, attention at the front desk!

Miinukset: Family places, boring, and mature couples...

Plussat: Everything the pool the beach

Miinukset: Nothing. It's a little expensive for Mexicans but good value

Plussat: all perfectly

Miinukset: food prices

Plussat: Facilitites, private beach and location.

Miinukset: Acceptable food but needs to improve.

Plussat: Access to the private Beach 24hrs Access to pool till 12 pm Very safe Exelent to park your vihicle Right location Beach super clean.

Plussat: the property and the room was very confortable the pool was very nice bed were good and fantastic vue on the bay

Miinukset: the service, in most of the time the staff wAS NO WHERE TO BE FOUND BOTH AT THE POOL OR AT THE RESTAURANT. we had to wait all the time, no on to open teh sun shade

Plussat: First of all I like the staff, very kind and willing. Second, the location is outstanding. Great service overall.

Miinukset: I have no negative thing to say about the place. Unfortunately I experienced a really bad weather on my staying.

Plussat: It could use a renovation but it is a very nice place. The restaurant exceeded our expectations and the staff was really friendly

Miinukset: Hotel restaurant's crew seems to look too much for a tip, they already should have a good salary considering the over priced food.

Plussat: The breakfast was excellent.. the location was right on the beach.. the staff was awesome ..in all my husband and I had a fantastic time

Miinukset: I cant say there was anything about our stay i didn't like except the ATM wouldn't take my USA credit card... but i was OK with that i was still able to shop

Plussat: Besos are excellent They view is superb

Miinukset: They hotel needs furniture renewal

Plussat: The location on the beach is really nice. Great views from all of the rooms.

Miinukset: The water in front of the hotel is dangerous and not swimmable. We saw to people that needed to be rescued by jet ski with on almost drowning.

Plussat: great value, great location!

Plussat: We had several interactions with staff all around the Elcano hotel and I must say all the staff were genuinely helpful with a nice and kind smile. It only has 8 floors and 3 elevators, so the wait is quick. The swimming pool has stairs and railing so even the elderly can get in easily. There is a large wading pool section for the kids and the sun hits that area until approximately 11:00 am in Summer. There is an ice machine on every floor next to the stairs. I loved that it has air-conditioning and a ceiling fan so you can choose. I also loved that each and every room has a beautiful ocean view. Rooms with partial views or views to other places just do Not exist in this beautiful hotel. I also liked the fact that it is conveniently located a small block away from the main Avenue, so it's less noisy. Although it's not a new hotel, it is well maintained. My room lock stopped working and I couldn't get in so I went downstairs to tell the front desk clerk about it. She immediately sent a maintenance man who delayed less than 5 minutes to arrive and fixed it. It wasn't broken actually, the batteries were dead... While he was fixing it he noticed the door wasn't as smooth as should be an he asked me for permission to oil it, so he did and left everything running smoothly. This might not be a 5 star hotel, but the employees make you feel like it is. Congratulations to all the staff and management for doing a great job. Two thumbs up!

Miinukset: I liked mostly everything in the Elcano hotel. I just didn't like at all that the swimming pool facilities are not open until 9 and we really enjoy swimming early, at around 7 am before the sun hits hard and before going for breakfast. I also didn't like the prices at the restaurant. I believe they're a little high. I also didn't like that the buttons to call the elevator were lacking a frame and that doesn't give a good impression to some guests that are not as easy going. Other than that, everything is great with the Elcano Hotel

Plussat: The staff, very helpful!!!

Miinukset: Nothing, everything was great!

Plussat: Everything

Plussat: Pool was very clean and good security in property

Miinukset: Staff was very helpful directing activities to go enjoy are vacation

Plussat: Restaurant is closed. Fiasco for a category hotel

Miinukset: Enable the restaurant. I got a cab to breakfast in calinda beach. Will you refund me that money?

Plussat: The room was super spacious, the bathroom was modern and beautiful. The pool is beautiful. The hotel is very well located. The bus 10 minutes away brings you to every place you want to be in the city. The staff is amazingly helpful. They make sure you have everything you need and take the time to give recommendations and advises. A big thanks to Ariana Who helped me a lot with organising activities with my 14 year old niece. The staff is always smiling, so welcoming. The hotel is really great but the staff is even greater !!!

Miinukset: The only thing missing from the hotel was coffee and tea. There should be a coffee machine or at least a kettle for everyone to use in a common area. Staff was helpful though and let me use their microwave. Also, if there was a restaurant in the hotel, it would make a big difference. There are not that many restaurants in immédiate proximity of the hotel and during the evening, we easily want to stay and eat by the pool rather than go out. There are food delivery options, but only three: chinese, mexican and pizza. Which is very limited when you stay for a few nights. Put more than one toilet role in the room :-)

Miinukset: There is not illumination in the stairs, it could exist an accident there