Aix-les-Bains hotellit lähellä Congress Centre

Plussat: The hotel has had a makeover since our last visit a few years ago and it looks great -far more attractive, fresh and modern! There are also many other improvements - kettles/coffee maker in the rooms, memory foam pillows and other little extras. The staff are welcoming, friendly, helpful, and professional. Beautiful location on the lake and easy to walk to the beaches, port, restaurants etc. Spa & pool are clean, well organised and all included in the price. Not cheap but good value for money.

Plussat: A large, clear room with quiet air conditioning; the swimming pool open late; a fenced parking lot

Miinukset: The staff should enforce the swimming pool rules (no jumping for instance)

Plussat: Relaxing...lovely airy room with fab view over the lake.

Plussat: We loved the view and the big balcony. The lake is very close.

Miinukset: The breakfast was pretty expensive so we didn't take this option

Plussat: The spa. The balcony. The parking. The A/C The WiFi

Miinukset: The state of the beds The slamming of the doors (2 of the doors on our hallway had the hydraulics broken and slammed so hard!) I mentioned it to the cleaning ladies, but they told me it was air currents.

Plussat: The view from our room was fantastic, the room itself was huge and the underground car park was a bonus for us.

Miinukset: nothing

Plussat: Excellent location

Miinukset: The bar is left unattended for the majority of the time. To get a drink you have to ring a bell and hope someone comes to serve you.. which doesn’t always happen. You feel the bar is an inconvenience to the staff where as it should be the vibrant hub of the hotel

Plussat: Nice spacious rooms. Staff are friendly and helpful. the hotel located near the lake. plenty of car parking.

Miinukset: toilet is separate from washbasin

Plussat: Wonderful location, beautiful views and amazing spa facilities.

Plussat: Great location for lakeside restaurants and activities. Good size balcony and huge bed. Not too busy although we stayed mid week. Wife enjoyed the spa facilities.

Miinukset: Difficult to find. Hotel sign directed us to Petit Port and you cannot drive into hotel that way. Sign posts leaving the hotel back to main road were also poor

Plussat: - wellness - nice situated

Miinukset: - staff unfriendly - too expensive (also breakfast) - heavy club sound until 1h30 a.m. - charge for small parking places

Miinukset: A/C on the bedroom did not work

Plussat: Location and modern, clean feel.

Plussat: Comfortabel pillows.

Miinukset: Outside the hotel the only visible sign for the hotel was Parentheses which is the spa section of the hotel. Upon check in I was informed that to use the swimming pool I would have to pay an additional €18. This is not normal for a hotel to charge to use their own pool! Upon my departure I questionioned what a €20 room service charge was for 'Crackers', when I hadn't ordered any. The lady couldn't speak English well, made me stand aside and wait whilst she served others. Finally another lady told me this item 'was not yours', and took it off my bill with no apology. Won't be staying again.

Plussat: Spa, room and location

Miinukset: All was good

Plussat: Very comfortable room with a nice outlook. Friendly check in staff

Miinukset: The room refreshments had not been replaced, no coffee. There was a left over room service tray outside our room when we arrived and it was still there in the evening. Noisy children were allowed to run up and down outside the room, but can't blame the hotel for that one!

Plussat: Food

Miinukset: A/C was broke in our room!

Plussat: Outdoor terrace Location by the train station Breakfast staff: very friendly

Miinukset: Reception staff ; a bit arrogant and providing wrong information about breakfast time

Plussat: Central to the town and a new play room for children

Miinukset: The spa is an additional cost and if you want to take children in it’s €16 per child per day and they are only allowed in for 2 hours! Most expensive pool access I’ve seen!

Plussat: Location, spacious, price

Miinukset: No windows (openable) in the room. Silly pool riles - only “speedo” swim wear allowed - very very strange

Plussat: We booked a confort room but sadly, most of them don't have a view to the lake, so we asked to get a Superior Room, and we got the key in less than 2 minutes. Great choice, even if the confort room was really nice, the view of the lake worth it! Staff really nice and disponible, they called the taxi for us and even at nigh the stuff was really kind.

Miinukset: Swimming pool didn't have anyone watching around, when we get into the jacuzzi we were 5 (max 6 people) and some minutes late, a mum with her 2 children arrived and we needed to go out. It's a little bit far from the train station (30 minutes by foot) but for staying next to the lake I don't think we could get something better.

Plussat: Great swimming pool area - kids loved it. Staff were lovely. Food was great in restaurant.

Plussat: Lovely situation. Great restaurant upstairs.

Plussat: Nice large room (suite) Great bed Helpful staff Free parking Quirky modern style Bacon at breakfast (excellent quality)

Miinukset: That the restaurant was closed for dinner (Sunday AND Monday) and that was both nights of our stay! Be sure to check! Stained bedroom carpet. Swimming pool a bit too warm! Breakfast on day 2 was a fiasco - only one staff member, bread and croissants ran out, hot food was cold and bacon was not available as they had run out the previous day. To be fair, management waived payment when we checked out. Town a bit far to walk, but location near the lakeside is good.

Plussat: It's near the lake; the hotel has a nice pool and spa; I forgot my toothbrush and the reception desk provided me with a small kit; the bed was extremely comfortable, large, clean, soft, crisp linen; quiet and well-located for the water centre and outdoor pool next door, beaches. 20 min walk into the centre ville but if you want the lake within skipping distance, the location is perfect. Friendly, helpful staff.

Miinukset: The in-room phone didn't work--I had to call reception on my mobile and I was put on hold for over 3 mins before I could open my mouth; the toilet cistern was running during the night, decided not to bother calling reception again and had to fiddle a bit to get it to stop; it was a junior suite for 180 EUR for one night, which was extremely overpriced for the quality on offer--door with holes in them from bashing (the bathroom and bedroom doors opened in on each other, which became annoying about 5 mins after moving in); cheap furniture with scratches; tiny kettle on a tray with instant coffee sachets; stuck on-the-wall soap rather than toiletries; rather unwelcoming literature in the room with lots of warnings about what not to do in the spa; though I was the only person on the reservation, when I walked in, the sitting room had been turned into a bedroom with the sofa bed made up, which I promptly had to unmake and shove back into a sofa. Disappointing, and not a place I wanted to spend more than one night.

Plussat: The panoramic restaurant

Plussat: Nice location

Miinukset: Ugly hotel. Ugly room. Not clean. Expensive for what they offer.

Plussat: Good basic room, adequate nothing to complain about but then again nothing special.# Friendly welcome form reception staff and house keeping staff most help.

Miinukset: Breakfast just average, bit of a bun fight with the restaurant being full when we had a later breakfast on our first day.

Plussat: modern hotel. Comfortable rooms. I was expecting a more beautiful location. The parking of hotel is limited so need to park farther. Minimum service. Supêrnice swimming pool

Miinukset: Hotel area

Plussat: Grounds for walking dogs. Excellent location just outside town. Excellent breakfast.

Miinukset: Nothing.

Plussat: Arrival very late (around 12:00 PM) and a friendly person was still manning the reception. Service really appreciated. Bed extra comfortable. Superbe surrounding with large park and facilities to walk around and relax.

Miinukset: NO tea/coffee facilities in the room.

Plussat: God morgenmad Fin swimmingpool

Plussat: The staff was really friendly and helpful. They have a parking outside which is nice I was on the garden side, so I didn't have the road noise. The mattress and bed in general were really comfortable.

Miinukset: The room was quite old furnished. The bathroom was not really clean, some dirts on the ground. The rooms need new paint and decoration. The bathroom is really old with a shower curtain. The breakfast was really poor.

Plussat: 2nd time ive stayed here its got a cracking pool and the staff are spot on its one of the best value for money properties ive been to,excellent room nice and clean with good wifi....well recommend

Plussat: My room was quiet (showing to the back of the hotel). Breakfast was fine. Not a large selection but fresh bread and juice. Staff was friendly. Many parking space. Quick check in and check out. Supermarket nearby.

Miinukset: A bar would be nice (there is one in the hotel beside).

Plussat: The beds, breakfast and the big park the hotel is set in.

Plussat: Breakfast was great

Miinukset: The pool was closed and very loud construction. When I complained, they upgraded me to a room with a view of pool construction

Plussat: don't miss the dinner, excellent!

Plussat: Good atmosphere, calm, with good range of facilities. So, were satisfied about it. Special mention for the restaurant which serve delicate and delicious food.

Miinukset: Nothing particularité except the floor of the bathroom.

Plussat: Nothing

Miinukset: No blinds or curtains so couldn't darken the room to sleep

Plussat: Very friendly personnel. Breakfast buffet very good. Room with big terrasse. Private garage for the car.

Plussat: Very clean and well lit modern underground garage in a nearby building...but only for smaller cars.

Plussat: Room very nicely furnished and all staff very friendly and competent

Miinukset: The shower wasn't top.

Plussat: The position

Miinukset: I asked for some gluten free products for my breakfast and in the morning a waiter prepared me some slices of GF bread warmed up it on the grill where all guests warm up their bread! This means a total lack of knowledge of basic hospitality, the staff MUST be prepared for all reasonable requests of clients otherwise it is better to communicate that it is not possible to get a gluten-free breakfast. If I had not noticed, I would have a stomach ache of incredible ones with unpleasant consequences. It takes competence and honesty to admit that you are not able to handle some situations, that's all.

Plussat: The central position of the hotel makes accessing the town very easy. Quiet location near park. Short walk to station. Breakfast provided value for money and offered reasonable choice.

Miinukset: The lake is some distance away (30 min walk - 15 min by bus). Our room was rather dated and would benefit from a make-over + no air-conditioning. Security of room keys questionable (just inside entrance where one or two people just helped themselves!)

Plussat: Comfort

Miinukset: Noisy street in the morning

Plussat: clean, helpfull staff, good shower, location, breakfast

Miinukset: air conditioner woukd be better for heating

Plussat: The size of the bed,and the tv

Miinukset: The hotel is not a 4stars , maybe it was 20 years ago a 4 stars hotel, I have a half board (breakfast and dinner),the breakfast it’s ok,but dinner it was very bad, the last night they bring me the meat with human hair,I told them to bring me another,they just changed the plate and removed the hair,luckily for me ,before they took the plate,I put paper,and that’s how I knew what have they done. Half board does not include drinks to dinner,you have to pay them separately, every day I find in the room bugs ,smelly bugs when you kill them... The personal doesn’t speak English or other language,just French. The food it s not great, the water in the pool it cold,to get to the pool you have to pass to a corridor that it s very cold to that corridor,specially when you are Coming back to the room,the elevator it s very old ,an it s make noise and doesn’t work very good when you pres the button s, at the breakfast some of the food it’s not fresh,I think they are for days past... Anyway a very bad experience ,specially for New Year’s Eve!!! I WOULD NOT RETURN TO THIS (2 STARS HOTEL IN MY LIFE)!!!! And I don’t advise anyone to stay here more than one night!!!!

Plussat: The hotel is located in the middle of a park. You have access to the Spa (which is nothing else than an indoor swimming pool + Jacuzzi), but also to the other hotel's faciltities (outdoor swimming pool). Bed was very comfy, and room was large, with a balcony.

Miinukset: This cannot be a 4 stars. Floor is old and deteriorated, entrance and rooms are smelly, furnitures are outdated, spa is a "joke" (it is just a jacuzzi). I will never come back again. Value for money is very low.

Plussat: Nice large room . Comfortable bed. Hotel is situated in a big park. Good breakfast.

Miinukset: The demi- pension we booked over Christmas did not include the Christmas meal and we were not informed until that evening. The demi- pension mennu had a very limited choice with no plat du jour.

Plussat: The staff were very nice and they views from my room to the garden were absoluely stunning. Breakfast was good too.

Miinukset: The room dinn´t seem to be very well ventilated when I entered the room for the first time.

Plussat: Staff were very good (except for one of barman who was miserable). Good location and quiet. Large room with comfortable bed and a balcony. Refrigerator was a real bonus - very useful! Plentiful, free parking.

Miinukset: Outside appearance was awful. The hotel needed painting and a general refurbishment outside. The bathroom & toilet were very tired and the bathroom was on the small side with shower over bath. Shower head itself was poor with low pressure. Bathroom & toilet needed knocking together to create more space, and at the same time, updating with modern fittings.

Plussat: Hotel with a real history. Kings, presidents and other famous people stayed her (f.i. Alfred Nobel). Yes in some places the hotel is somewhat outdated, but Mercure is working at it and in general most of the things are okay. The pool was nice and had a good temperature. Breakfast was very good.

Miinukset: In some places needs renovation, but over all okay.

Plussat: The room size :) Attending to our preference for vegan options was very kind. The gentleman during breakfast was very helpful also.

Miinukset: Dinner options,very limited and after ordering a chicken skillet it turned out not fresh...the chicken smelt rotten, so we had to settle for an omelette and fried potatoes.

Plussat: Staff excellent, restaurant very nice (incl menu / quality of food), spa good, fitness centre not so - pretty spartan!

Miinukset: Not really a fitness centre, just a couple of machines..

Plussat: Friendliness of staff. The hotel barman is perfect. My doggy was very happy too. Situated within a green park what more are you asking for. I shall return one day.

Miinukset: The massage room.

Plussat: Location

Miinukset: Small bed rooms