Aizuwakamatsu hotellia

Plussat: We had a pleasant and enjoyable 2-night stay in the Superior Room with Tatami Area fronting the Yu River. Room spacious and its air-conditioning and heating can be adjusted to an ambient temperature to our liking. Kaiseki dinner traditional fare and Japanese breakfast nice spread. Staff very attentive and helpful.

Miinukset: Room has no bathroom attached. Not sure why reservable private onsen has no bath area or toiletries. City bus to hotel not frequent enough.

Plussat: Breakfast buffet, tons of choices with healthy ones.

Miinukset: Bath closes at midnight, i prefered to take it later.

Plussat: Hotel facilities are really great. 3 onsen for your choices. They provided the amenities, yakata and 4 choices of pillows. Recommend to buy a dinner set, value for money. Not much foreigners here so staff's English language is limited but can find info from info guide they provided. They have another hotel nearby that you can use their facilities for free.

Miinukset: The location is a bit far from public transportation.

Plussat: Dinner and breakfast are mostly local traditional dishes. All the bath places are fantastic and clean.Staff at the front desk are really nice and helpful

Plussat: Onsen and meals. Fresh and nutritional food items, good services at the dining area.

Miinukset: Surrounding area looks an old village.

Plussat: - Staff is very nice, there are welcome drink (sake or hot tea). Staff will bring you and your luggage to the room by herself. Staff try to advice everything in the room in Japanese. - Excellent dinner with Yaki-niku (grilled meet) - Excellent breakfast - 3 different hot bath that you can use and the bath will switch from male to female and female to male every morning. It's mean you can use the different hot bath when you stay in this hotel.

Miinukset: - It's not easy to find this hotel even if this hotel is correctly pinned on booking and google map. You have to turn right on the small bridge, and the road is narrow. - There are small parking in front of the hotel, however you have to give your car key to the staff and he will find where to park your cars. - If you search the name of this hotel in google map it will show the chain hotel that is located near this hotel. You will confuse

Plussat: Our stay was amazing! The staff was very friendly and inviting! We stayed in a Japanese standard room which was massive and had a great view of the river and mountain. The onsen and sauna was great! We didn't try the private bath, but I'm sure that has a wonderful view as well! We got the buffet option for our meals. Dinner was amazing! There were so many local specialties and locally sources foods, you want to try everything! Breakfast was fantastic as well with both Japanese and Western breakfast! They have live cooks doing meat and tempura for dinner and great French toast for breakfast! So much to try! When we visited there was also a mochi making experience that you could join in with the staff and other visitors! It was so much fun, and of course you get to try the end result! We had kinako mochi! Before dinner they had live shamisen music in the lobby. They had some English speaking staff which were super helpful and friendly if you have trouble with Japanese. They also have a shuttle service from the hotel to the train station! I had an amazing time and will definitely go again!

Plussat: excellent food , good hospitality , good services

Plussat: Extremely friendly and welcoming staff. We felt at home right away. Everything is clean and the atmosphere is calm. Exceptional service. Although we didn't make a reservation for the shuttle bus in time, they still picked us up and saved our day. Thank you very much for making our stay so memorable!

Miinukset: When we wanted to pay upon Check-out, we encountered problems with our credit cards. The staff was friendly and tried immediately to solve the problem. In the end it was that we would have needed to enter the PIN to confirm the payment. It seems that this process is not common with japanese cards.

Plussat: Very helpfull staff. Good entertainment. Food was nice. People make you feel welcome from the first to the last moment.

Miinukset: Wifi was not available in the room. Better for enjoying the view in the room

Plussat: Very nice stuff, very beautiful and authentic place, delicious food. The moment you come in there's nothing you have to bother, the stuff solves all your problems.

Plussat: Its good for leisure when u go to Tono-hetsuri and Ouchijuku village. And it takes around 25-30 min driving to reach Tsuruga Castle, Aizu-wakamatsu. The dinner and breakfast buffets taste were good and provided many types of dishes.

Miinukset: -

Plussat: Facilities were beautiful. Staff were friendly and helpful, although English was not widely known. Dinner and breakfast were both outstanding.

Miinukset: Not the easiest to get to by train, but their shuttle service saved the day.

Plussat: Nice place and nice breakfast

Plussat: Good location. Did have to walk a little but it wasnt too bad. Great view from both the onsens, but better on the 10th floor. The dinner buffet was amazing, though would have liked some sushi. The spread was still amazing. Even the breakfast. No complaints on the food served and the service. Room was big and spacious even for the 4 of us.

Plussat: Onsen on 10th floor have gorgeous view from on surroundings. Room itself is a new facility with Japanese style tatami, doors and everything. Absolute authentic experience. Breakfast food selection is wide and various, quality and taste are also great.

Plussat: Room and baths were very good. Also breakfast was outstanding. I really recommend for anybody to visit this place.

Plussat: The property was beautiful and Onsen amazing. The food outstanding.

Miinukset: only thing I will say is location a little off the beaten track and shuttle won’t pick you up from the Aizu train station

Plussat: Beautiful contemporary Japanese design room that was spacious and had a view of the city. Modern outdoor baths had excellent views of Aizu Wakamatsu. Buffet dinner and breakfast were excellent.

Plussat: The onsen hotel is very comfortable. We had a western style room on the 3rd floor. It was very large with separate bathroom and dressing areas, a little sun room and a huge bedroom with a king size bed, armchairs etc etc. The buffet dinner and breakfast offer a reasonable range of Japanese and (some) Western food. The rest was really great: the staff are friendly and helpful throughout the complex; its well heated so we could comfortably wander around in the yukata's provided and enjoy the unique Japanese onsen experience; the onsen baths are well maintained, large enough to not get too crowded and have indoor and outdoor pools. As an added Christmas bonus there was a short performance of Xmas and Abba songs by an enthusiastic and well rehearsed band made up of hotel staff members...

Miinukset: In the room the couch had a little hole in one of the arms and some of the joinery needed small repairs. There were no vegetarian options (e.g. tofu) as there had been on a previous visit.

Plussat: Perfect for onsen , room and breakfast/dinner.

Miinukset: Far from Higashiyama onsen by walking.

Plussat: This is an all inclusive property you get dinner and breakfast. The massage was an amazing price and onsen had unbelievable views. Good selection in buffet between western and japanese cuisine.

Miinukset: Considering you are in the north of Japan language barrier was there. Only one person during our stay spoke English. Not a big deal, but in a hotel would be nice to have multiple staff members who spoke English.

Plussat: Beautiful views from the public baths! My room was the cheapest, but at that, still way better than a cheap room in any business hotel. Well done. Beautiful breakfast and dinner buffet, with a wide variety of choices.

Miinukset: The buffet could do with some English info tags. The bathroom was quite small in comparison to the room. They could've eave left out the bath tub, since they have two big public baths anyway.

Plussat: Good quality services and facilities are good

Miinukset: Shuttle bus service should run more frequent

Plussat: When they make a mistake, after I had complained they try to do everything as they could. Not just ignore for it.

Miinukset: A staff at reception had make a mistake and not check carefully, they switch my room and my friend room but a room are different. And hotel had full book, we could not change any room.

Plussat: The evening dinner - kaiseki - was simply exceptional; the staff were all very friendly and helpful. The kids had a genuine onsen experience which was lovely! Thanks for a fun stay!

Plussat: The location was lovely and quiet and the building really gorgeously decorated in traditional style and spacious yet intimate. The baths were superb, especially the outdoor pool. The food was very good, both the multi-course evening meal and the incredible breakfast buffet. And the staff were really helpful and courteous without being intrusive.

Miinukset: The balcony was welcome but I would have liked more access to the surrounding outdoors, in particular the gardens and the river. And, all in all, it felt a little pricey.

Plussat: Excellent location to see the autumn colours - and a breathtaking view of the valley from our room. Also really appreciated the breakfast and dinner spread every night. Both onsens were excellent, clean, private and well maintained. Staff were incredibly helpful.

Miinukset: Wifi connection sub optimal Occasionally there was a smell of tobacco smoke in lobby

Plussat: The view of the room

Miinukset: Photos of the hotel dont show the real services, as most of the onsen shown are private and only for luxyry rooms. The staff did not inform us at the checking about the facilities and breakfast time so we lost it the next morning. Dinner was poor and bad quality. We also had a big argue as we made a reservation for 3 people and they wanted to charge us for an extra person. Expensive for this low quality and bad service. NOT RECOMMENDED.

Plussat: This hotel is exceptional. We had a traditional Japanese style room overlooking the river, and the view was stunning. Our room was spacious , comfortable, and offered every amenity. Staff are very helpful. Our booking included half board, which I strongly recommend, because the food far exceeded expectations. This hotel is quite remote, but worth the effort, and the free shuttle service to and from the local train station can be used daily.

Miinukset: No wifi in the rooms. It was available only in the public areas. The pervasive smell of cigarette smoke in the lounge areas and the elevators.

Plussat: View from the room

Miinukset: No cooling air conditioner. The hotel old and hard to find the way to anywhere.

Plussat: We are happy with dinner at the hotel.

Miinukset: We are a bit late for breakfast and many foods are empty, no filling up.

Plussat: Staff was very kind and accommodating. Amazing onsen with views of the river/small waterfalls. Very spacious and clean room and nice bathroom with a view. Excellent dinner and breakfast. Very easy to reach with the loop bus. Good value for money.

Plussat: The facilities, staff and location were excellent.

Miinukset: Nothing to mention

Plussat: Everything's

Plussat: Beautiful experience of a traditional Ryokan. Fantastic location, food and variety of onsens. Easy access by train and bus. Great value also, especially with delicious breakfasts and dinners. Highly recommend!

Miinukset: We liked everything!

Plussat: The hotel and its surrounding. The river is behind our room and the view is so beautiful. Room is spacious. The private onsen is great. 3300yen for 50 mins. and we could share amoung our friends. Dinner is quite grand lots of food and you cannot eat all.

Miinukset: Counter staff hardly can speak English. Location is good if you have your own car. Loop bus stop is just in front of the hotel but timing is not good so end up with taxi.

Plussat: The room is very comfortable, a traditional japanese room, with tatame, futon, kit for make your own green tea, yukata for free use. Very nice experience! The room also have a view for a lake and a waterfall, the sound is very good to sleep.

Miinukset: The staff said we could have breakfast and dinner and then they said we had no more. That was a little frustrating, and we had to pay for food after check out. The onsen was paid too, not include. I just discovered after checkout.

Plussat: We went and saw the local attractions such as the castle and the local town. We also went hiking in the mountains and the weather was great. The private ryukon session was also lovely, private and relaxing.

Miinukset: Many of the patrons smoked in their rooms and we could smell it. I believe that this is common in Japan to smoke inside. Also, some of the staff did not speak English. This is ok as some did and were able to help :D

Plussat: We really liked how the overall hotel looked like and the view in the lobby as well in the hotel room. All the staff were accommodating and it was really a comfortable stay for us. The food was great and of course the private onsen is definitely a must-experience.

Miinukset: Options of transportation from the hotel are limited to two: the bus that goes around Aizu or Taxi. This makes the trip to and from the hotel to the train station a little bit too expensive. Also, I think there was a slight miscommunication if we can have dinner in the hotel as the receptionist told us there was no dinner available which is why we ate outside instead.

Plussat: Everything was beautiful, staff accommodated to language barrier and it was very clean!

Plussat: The facilities were thoughtfully appointed

Miinukset: The bed was tiny and the pillows hard

Plussat: Their Breakfast buffet has a variety of Japanese dishes that are very delicious.

Plussat: Good view & clean

Miinukset: Small room

Plussat: Location

Miinukset: Na

Plussat: Large Japanese-style rooms with mattresses and an en-suite. The outside of the building may look slightly dated but the interior is well maintained and clean. Amenities provided including but not limited to face masks, facial lotion, bath salts.

Plussat: Spacious room, by Japanese standards. Japanese style bathroom. Good breakfast with a variety of choices. Friendly, efficient staff. Easy walk to Tsuruga-jo and Suehiro Sake Brewery. Inexpensive taxi ride from the train station. Laundry facilities.

Miinukset: Single small window, when combined with dark furnishings, made the room somewhat claustrophobic. Small flat pillows. Noisy air conditioner.

Plussat: I really enjoyed my stay in the hotel. The staff was very friendly and helpful. I liked the beds a lot as well. There was some nice tea in the room too. The room was quiet, which I think is important. They give you the option to have the rooms cleaned or not, and I got some water bottles too. It was clean and elegant.

Miinukset: Would have been good if there had been a convenience store nearby.

Plussat: The room was well maintained and had a kettle. At breakfast you could choose from a wide range of Japanese and European food. It is on a lovely street near restaurants and shops.

Miinukset: Nothing

Plussat: Good breakfast, especially the honey, very impressive.

Plussat: It was possible to open the window and get fresh air. Very calm. Nice neighborhood. Every morning newspaper (only japanese) In the evening free coffee. Nice lobby/lounge Very friendly staff. Old fashioned room key, you had to let at the front desk when leaving for daytour, but every evening got my key, even without having to say the room number. They helped me to fill in the paper in japanese for sending the luggage. Eco-friendly: possibility to put a sign on the door, for not having the room cleaned and linen and towels changed. If you choose to get your room cleaned: every day a new bottle of water in the fridge. Be careful if not: garbage is not put out. Very convenient location. 20 Minutes walking to station (where buses are starting, and you can find rental car) or to the castle. Free parking space Had a room on same floor as vending machine, ice cube maker, microwave and washing machine with english explanation: convenient. Curtain to the tiny hallway, so you would not be disturbed from light outside of the room. I enjoyed my stay at the New Palace Hotel and hope to come back.

Miinukset: you could not reach the window to open it, without climbing over the bed. The length of the bed was as large as the room itself. Few english, but at check in they had some helpful printed out instructions and phrases in english. No closet in the room

Plussat: The room had enough space around the bed, the bathroom and shower were very good. The bed was very comfortable.

Plussat: The hotel was a good base to explore the region. It was reasonably close to the train and bus.

Plussat: We had a very nice, spacious twin room which was clean. The furo (bath) was small, but also clean and the breakfast was good.

Miinukset: For our purposes, it was too far from the train station.

Plussat: Exactly what you'd expect from a business hotel. Decent value for money, comfy bedl

Miinukset: The breakfast was just bad.

Plussat: Lion d'or supermarket is just nearby.

Plussat: breakfast was amazing. traditional japanese breakfast. The staff is super attentive they will give you the extra mile just to make you feel really comfortable. the hotel amenities are awesome, location is quite good but i felt it was a little far from the train station and turist spots but it is quite accesible. once again the staff is amazing

Plussat: With the help of a very friendly front desk lady we could find a wonderful sake bar nearby, tucked away from the hotel's busy street.

Miinukset: Breakfast was minimal, lots of processed meat and greasy fried stuff, in light of Japanese standards for breakfast not good. No soy milk. It's really a hotel for car drivers, surrounded by disgusting drive-in fast food chains.

Plussat: The hotel is easy to be found near the main road with free private parking space. The room is big and clean, comfortable bed with all the facilities, love the bath gel and shampoo in the bathroom. There are also public bath in the hotel that have to put the passcode to open the public bath door for women room and the passcode change everyday that was a caring for women. The staff are nice and give the impressive service, breakfast is good and dinner in the hotel's restaurant was great. recommend to have a dinner at hotel's restaurant, price is reasonable and delicious. Around hotel surrounding with supermarket and restaurants and shops.

Miinukset: The bathroom is a bit small, as it has to give the space for bath tub so we use the public bath instead which is more comfortable. after all everything was great.

Plussat: The service, the crew all nice

Miinukset: The WiFi connection always not stable

Plussat: Big supermarket and konbini nearby, good breakfast, decent bathroom and room size.

Miinukset: A bit far from the station, the bed was very hard and the room a bit dated. Room was very cold and it took some time until the heater started to work. I thought it was a bit too expensive for the quality and location.

Miinukset: Too far away from train station