Al-Ain hotellia

Plussat: There is nothing one can fault in this excellent hotel. The location and views were breathtaking. Here we are in the middle of a hot summer, and were able to enjoy a cool breeze night out in the Restuarent. We extended our stay one more day.

Plussat: Nice staff

Plussat: Good service and rooms are good.

Miinukset: Room rates during weekends are high.

Miinukset: the organization there is not good, we booked our room before 2 weeks and when we arrived there we find all rooms are full,we wait n the reciption more that 20 mins ,and aftre that they gave us room, not the same catogary, we accept it because it was late to find another hotel.

Plussat: The view of Al Ain City from high location and the cold weather

Miinukset: Rinser Bath water at bathroom is weak, you cannot clean yourself after doing the call of nature. Taxes were included although it is mentioned in the site is excluded

Plussat: We mostly enjoyed the mountains scene & weather.

Miinukset: Breakfat variety & food quality, +hotel facilities (Poor method of entertainment)

Plussat: the view

Miinukset: cheap on the complimentary water. not a huge variety of food options

Plussat: the room view and the swimming pool deck view is romantic

Miinukset: the food cost is overestimated, and the offer with breakfast directly from the hotel reservation is the same from the booking.com site but yours is without breakfast

Plussat: Lasten kanssa helppo oleskella.

Miinukset: Ravintolavaihtoehtoja saisi olla lisaa, jos ei hotellilla niin jarjestetylla bussi yms.kuljetuksella hotelilta hotelille. Lasten leikkipuisto saisi olla siistitty ja aurinkotuolit kunnossa.

Plussat:

Miinukset: Check in was very lengthy and it took them ages to find your fax and confirm my booking!! 3 people were hanging around to find my name in the system or to find your fax in this regard which took almost half an hour to complete

Plussat: site view is very beautiful

Miinukset:

Plussat: The staff were extremely helpful; nothing was too much trouble for them.

Miinukset: The security room keys did not always work; possibly this system needs to be improved

Plussat: great location

Miinukset:

Plussat: Relaxed, Swim, play mini golf, had a message and enjoyed the food.

Miinukset: None

Plussat: A run down hotel, smelly rooms, service and staff are very good but that cannot make up for the general bad state the hotel is in

Miinukset: I checked out a day early and while I knew I would have to pay the full night and was ok with it, they also me pay the surcharge for an upgrade I only took because my room was facing a noisy roundabout. A ricidilous bill for a truly bad hotel

Plussat: BEAUTIFUL piano and violin music in the lobby area every night. Very nice. Very nice and friendly staff, and very much enjoyed the gym and the olympic pool for swimming laps. Taxis are always available out front, and the Al Ain mall is very close. Did not like however, that wifi was ONLY available in the lobby. So incredibly inconvenient. Hilton can provide it in the individual rooms, as it IS available...you just have to pay for it. Why though?! Most hotels offer it free in the rooms, but Hilton did not, and the way they advertised their wifi for this hotel is misleading to make one think it would be available in the room for free. Also, the shower curtain was cheap and of poor design, as it did not actually keep water inside the shower (ended up all over the bathroom floor instead), and the hair dryer got overheated fairly quickly and just stopped working. Though the pool was nice, I did go one morning only to find a disturbing number of materials such as cigarette butts, bees, ants, and pigeon feathers floating in the water. Gross.

Plussat: Their Pool with their Water Slides sold it for the kids. They just wanted to do that. It was amazing. Staff were amazing. Special mention to 1). Diago(Bar staff at the pool) who was just a fabulous guy. Great service. 2). Cruz at the Omelette Station who went out of his way to please the kids 3). Housekeeping Staff Pradip. Kept our place spotless. Great value for money on the food. Located well , you you can get food from out delivered to you too. They have 4 tennis courts that no one used. Good enough Gym for a short stay.

Miinukset: I know the property is 40 years old and mostly you tend to not realize that when you're staying at the hotel. However, when you walk into the Men's locker, it really smells. they have a Jacuzzi but the stench in there would mostly not let you risk staying in there long enough to even shower, leave alone use the rest of the facility.

Plussat: Kindness of the staff

Plussat: Convenient Location ... MOST HELPFUL and friendly staff! The housekeeping staff and concierge were amazing!

Miinukset: Rates went up while we were there ... August 30 & 31st were much cheaper than September 1st & 2nd

Plussat: Good pools and work out gym.

Miinukset: Poor wifi service; slow; no wifi in rooms

Plussat: Everything! We wished we could have stayed longer, but will return.Our room was spacious and had a balcony and view. Resturants and food.wine excellent. Staff so helpful and welcoming. Fantastic hotel and staff. Thank you for a great time

Miinukset: Just a suggestion,it would have been nice to have 2 chairs on the balcony so we could sit outside and enjoy the fresh air and view. Nothing fancy just the plastic white chairs would have been good.

Plussat: good beds

Plussat: i liked all the swimming pools,the spa,the fitness room especially the sauna ,steam and jaccuzi.very clean and quiet atmosphere.the massage that my husband had was very professional! sitting outside night time was a nice experience,i like the one man show's programm.

Miinukset: the food served from the restaurant near the small swimming pool(i don't remember it's name.the furniture of the hotel.

Plussat: two things i like 1- the location 2- the swimming pool

Miinukset: there are many things which is not matching hilton standrads and those are 1- unprofessional staff at the front desk,2- they are not offering the complementaries as the other hilton branch,2 they are not fast in servicing the rooms and they will do the cleaning after 10 calls and thousands of reminders.

Plussat: Swimming pool

Miinukset: Unprofessional service by the staff , and poor reservation team

Plussat: swimming pool

Miinukset:

Plussat: The Hotel staff was very co-operative. However more food restaurants are required

Miinukset: N/A

Plussat: The facilities were very good, especially the pool area. All staff were generally friendly. Ideal location for seeing the area.

Miinukset: Treated as second class when the uae football team were in the hotel on day 2. Breakfast service was very bad.

Plussat: every thing the staff the food and the swimming pook

Miinukset:

Plussat: The family-type swimming pool and the sport facilities are excelent for family holiday or week-end. The rooms are excelent and confort.

Miinukset:

Plussat: The location was perfect, the room was stunning and the staff were friendly!

Miinukset: Free wifi only available in the lobby. Wifi in the room is available but comes at a cost of $16 a day!

Miinukset: Not a thing

Plussat: The attentive staff

Miinukset: The chaotic check-in / check-out front desk -- the front desk staff always seemed to be overwhelmed.

Plussat: Firstly given worst room with no view, after complain shifted better room but still did not find room which is shown in Al Ain Rotana brushers due to Eid rush. Overall satisfy with Hotel, i think better than other hotels in city.

Miinukset: Reservation style

Plussat: We loved the service and the check-in and check-out was quick

Miinukset: Norhing

Plussat: Quiet and relaxing which was the main purpose of the visit. Well located for tourist activities

Miinukset: Pool is small and limited loungers around it and gets very busy.

Plussat: 2 bedroom villa was spacious and well appointed. Easy access to excellent pool and gardens. Walking distance from Al Jahilli fort, Oasis, Palace and museum.

Miinukset: Kitchenette had no crockery or cutlery and a tiny kettle which was not big enough to make a drink for a family of four people.

Plussat: The hotel under expantion with a lot of noise of the construction also it was not easy to get to the chalet because of the construction, also the hotel have a party every night with high noise of the music and the pepole.

Miinukset: The noise

Plussat: Provision of suite at standard room rate

Miinukset: Refurbishment under way

Plussat: Normally the Hilton hotels are very good but having visited the Hilton in Al Ain we were very very glad that we didn't book to go there as the Rotana was far superior. The room was huge and the staff were excellent and provided clean sheets every day. The restaurant was superb and we enjoyed the ambience in Trader Vic's too. The prices there were so much better than in the UK too. We adored the slower pace of Al Ain and it gave my husband, whom I was visiting, an ideal break from the hustle and bustle of Dubai.

Miinukset: There was absolutely nothing that we didn't like about the hotel, it was beautiful and the decor was lovely. The staff should be commended for their friendliness and the cleanliness of every section of the hotel which was thoroughly immaculate. We were celebrating my 52nd birthday and we couldn't have chosen a nicer hotel to do so, thank you.

Plussat: everything was just excellent my wife and I will be back for sure

Miinukset:

Plussat: Atmosphere of the hotel, nice and relaxed...and the jacuzzi in particular

Miinukset:

Plussat: This is the second time for me in this hotel & I really enjoyed staying there. Very good staff.

Miinukset: Waiting some time to bring the bag.

Plussat: Near by city center and low prices

Plussat: rooms were good and clean.

Miinukset: we could here whats goin on in neighbouring room as there was a door seperating two rooms

Miinukset: Food choice not very good

Plussat: The building design and function was quite nice

Miinukset: The boss obviously has no idea how to train his staff...they were all pathetic and unprofessional. I get far better service from a 2 star hotel in Abu Dhabi...the hotel is not as nice, but the staff are lovely and make me feel valued and special.

Plussat: Looks good from the outside

Miinukset: The staff who checked us in was not particularly friendly. All the tables in the room were badly scratched. No newspapers provided in the morning. The party hall is an open area onto which most of the rooms overlook. Horribly loud jarring music disturbed all the guests till around 11pm. No response from the staff when we complained. Was a horrible experience!!!

Plussat: The room was clean and Tidy.

Miinukset:

Plussat: new, clean, on the main road through Al Ain as it was a touch down stop for 1 night to break a journey.

Miinukset: The cafe in atrium was very loud even within the room until about 11pm and with young children this was not ideal.

Plussat: Cleanliness

Miinukset: There were no dishes available although it had a kitchenette. There were a very restricted amount of channels to watch on tv (esp in eng). were not given sufficient number of towels for two rooms for both the nights that we stayed.

Plussat: the new furneture.

Miinukset: the receptionist was very bad and not helpfull at all.

Plussat: excellent services, cleanliness, very friendly staff

Miinukset:

Plussat: Position and view and facilities.

Miinukset: Not enough towels in rooms and No toilet paper.

Plussat: Nothing that can be written about

Miinukset: The food was horrible

Plussat: Quit

Miinukset: Not for relaxe

Plussat: The rooms are fully equipped apartments giving much more space and amenity than a normal hotel room. There is a nice garden and swimming pool for relaxing - although the temperature was 40 plus when I was there! There is a good restaurant on site if you don't want to cook, and a well provisioned supermarket across the road if you do.

Plussat: the space of the rooms

Miinukset: service of the staff ( non arabs ), they are not helpful at all

Plussat: We stayed in the one bedroom suite. The facilities offered were adequate. The rooms were neat though my childs clothes were brown at the knees. The kitchen was adequate. They provided bath towels. It is ideal for families who prefer to prepare their own meals or with babies for boiling bottles and preparing their food.

Miinukset: It is slightly far away from the town sights so we lost our way but Al Ain is not all that big....

Plussat: Room and facility

Miinukset: non

Plussat: The design and location of the hotel are good

Miinukset: The hotel doesn't provide meals at all so you have to get or make them

Plussat: I like it as it is near the town central

Miinukset: The hotel parking lot are conjusted it is deficulity to park two vehicle in the parking.There are no restorant near it take ages to have food delver to you.