Massara House

The location was good as it as very close to the Corniche. Staff is very friendly and kind in nature. Reception staff very polite and quick check-in. They allowed a late check-in as we were a big group with many kids.

One Receptionist 'Local' Staff was extremely rude to me and my family. I asked if he could open the swimming pool area door and he said why do you want to go the swimming pool. I said to swim, he then asks me where my swimming wear was. To which I replied my family is already waiting in front of the door and my swim wear is there. I had my 5 month old baby in my arms to who he points and says what will he do in the pool. I said I will take care of him. then he asks where his swimwear is and he is very rude during all this and talking to me as if I am going to use his private pool. at this point the manager comes and takes it from there. and very kindly he arranged the door to the pool be opened for me and family.

Clean and very kind staff.

Nothing.