Al Khobar hotellia

Plussat: Everything was perfect

Miinukset: Nothing. I don’t think it would be possible to complain about this hotel, it is amazing. Because of being in Saudi, no alcohol, but the amazing room and hotel made up for that.

Plussat: Clean , spacious, and comfortable

Miinukset: Location. It was difficult for transport to locate the main entrance every-time

Plussat: Staff are amazing, friendly and very cooperative. The suite was so beautiful, and the breakfast too.

Miinukset: Nothing, because everything is excellent.

Miinukset: Amazing staying, very clean we will back again there

Miinukset: You pay CASH for in room breakfast or coffee !

Plussat: new facilities

Miinukset: noisy room, delay to response, poor food quality not up to five stars.

Plussat: Staff was great, I was upgraded to business suit friendly staff

Miinukset: The breakfast buffet wasn’t to the standard of a 5 star hotel

Plussat: The staff are extremely friendly

Plussat: Nothing

Miinukset: Poor service, poor communication, cleanliness, very bad housekeeping you ask for something if you are luck you get it in 3 hrs minimum and after calling multiple times, don’t deserve the amount of money asked for and very poor breakfast buffet and old fashioned furniture. In conclusion, don’t qualify 5 stars at all, 3 stars is more than enough for them.

Miinukset: Checked into my room, went into my supposedly clean toilet and found this! Staff were excellent and nice, was supposed to be moved to a bigger room but In fact was moved to a cramped room with a king bed (we had a twin booking). Their toilets are stained and old, I really think they should all be maintained. However, due to how dirty my bathroom was I will never stay at this hotel again.

Plussat: It’s beyond amazing. Clean, professional and friendly staff everywhere. I would like to especially thank the guest relations manager Shahad for the amazing care and levels of suppprt.

Miinukset: Nothing at all.

Plussat: Everything

Miinukset: Nothing

Plussat: The place is clean

Miinukset: I had to wait for half hour to get my room keys, taking on consideration the check in time is at 3 and they gave me the keys at 3:30 pm

Plussat: Location of the Hotel, Bed comfort

Miinukset: VERY Limited view of the sea The room was very closed to the elevators Car Parking is too narrow and lot of parking spots are not usable because of mud and water over it Seating around the pool is not clean

Miinukset: I am afraid to say that we are quite disappointed due to the disconnection of messages about unmarried foreign couples staying in rental hotel rooms together at the front desk of the hotel. We were told that we were not allowed to stay together when we arrived in December ( As part of a new visa regime announced by Saudi Arabia in October, unmarried foreign couples can be allowed to rent hotel rooms together.). And this quite upset our stay at this hotel. We did have to Google search ourselves for the websites, showing the announcement on saudiarabiavisa.com and other worldwide news agency websites including CNN, BBC and jpost to the hotel staff to clarify with them about their own government announcement made in October. We had to take the whole issue up to the managerial level. To us, as a 5-star hotel, this is not acceptable. After all the hassle, the only answer we got was "the staff was on vacation" and you could check in now. All of this hassle came with no apology . What's worse, we were welcomed with rotten fruits in the room. On top of that, spa service was stated on the list of the facilities as part of their hotel description. Yet, there is in fact no spa service when we checked with the hotel upon arrival.

Plussat: The whole experience is excellent.

Miinukset: Nothing really

Plussat: only the location is good

Miinukset: furniture, building everything is old , its getting renovate so very disturbing. As per the charges of per night its not up to mark

Plussat: Exceptional stay!

Miinukset: Nothing at all. Everything was great!

Plussat: I love this hotel, everything os so perfect

Miinukset: Nothing

Plussat: The best location , excellent property , excellent ‏ reception , Very comfortable room and suites, Definitely I will stay again and again in the same property.

Plussat: Relaxing and the spa

Miinukset: In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars

Plussat: The location of the hotel is nice it has a good view.

Miinukset: There was a wedding late at night the same night we stayed there so the hotel was noisy and we were hearing the loud music in the room late at night

Plussat: The sea view is realy inspiring especially from high levels, you can see Bahrain

Miinukset: Amazing place to stay

Plussat: The restaurant

Plussat: The size of the room , and cleanness and location

Miinukset: One of the staff when there was a foreign “ expat “ he was smiling and talking nice , when i start talking to him he changes the way he talked and pull back his smile so all customers should be treated equally regardless your background

Plussat: The best check in I ever had Everything is new

Miinukset: Some of the staff need more training to perform their job faster.

Plussat: The welcoming attitude from recipients and cleaning

Miinukset: The Heater of AC was not working even i ask for help from maintenance but they didn’t fixed

Plussat: Perfect location

Miinukset: Nothing

Plussat: Clean Rooms.

Miinukset: I was laughing when I check out, they charge me 50 SR for towel. I never used in my life hotel towels. This is the new way to make money. As per them one towel was missing so I have to pay for that. Maybe from the beginning the towel was not there, anyway 50SR is not a big deal for me, but I will never stay again in this hotel.

Plussat: The comfort room and stuff support

Miinukset: Nothing

Plussat: Authentic identity. Love it. Where ever I go I look for boudl.

Miinukset: Identity

Plussat: Room size,room clean and comfortable

Miinukset: My room wasn’t ready when I arrived at 19:30 . Still they were cleaning the room and they promised to extend my leave while they didn’t

Plussat: Clean

Miinukset: Two bedroom apartment should be two bathrooms not sharing this only found not comfortable

Plussat: Neat and clean , the coffe is just awesome

Miinukset: So old furniture and it was noisy

Plussat: It is my average expectation of staying in most hotel apartments.

Miinukset: Non

Plussat: The design of rooms are excellent

Miinukset: The parking is so tire especially enteranc and exit

Plussat: Close to mall

Miinukset: Staff, reception, checked in and checked out!

Plussat: Room size and wash room are good

Miinukset: No newspaper in the room. TV channels are quite limited Bed is very soft, giving back pain

Miinukset: Staff is not helpful with parking, reservations and cleaniness

Miinukset: Noisy and old rooms

Plussat: Very very spacious room. Great indoor pool. Amazing staff.

Plussat: Everything else was fine.

Miinukset: Internet. I just didn't work. It was connected and in 10-30 seconds connection drop.. I asked about 3 times, but they did nothing, didn't fixed

Plussat: Nothing

Miinukset: Location- services- clean room

Plussat: It was clean neat and pleasant

Miinukset: There was no playroom for children

Miinukset: Room was not ready at check in time. I waited for 2 hrs

Plussat: Fast check in-out, hotel location. It is good value for money.

Plussat: The hospitality and the good value for the money . Also they upgrade my accommodation for free.

Miinukset: They didn't allow me to check out 2 hours late unless I pay half nigh for this

Plussat: Location/breakfast

Miinukset: Parking/water

Plussat: Room size perfect , bed is comfortable

Plussat: The studff were friendly. The location was near the kornish road.

Miinukset: The TV was not working good.

Plussat: It has a good location very close to the beach and the food was good

Miinukset: The service was just ok it could be better

Plussat: The staff and location

Miinukset: The bed is too small. My reservation with a child but they didn’t provide me an extra bed. The provided me a smoking room while he didn’t asked me what I want. I have been downgraded because of the smoking room is just the available room for my reservation. The bed is itchy. I didn’t feel comfortable.

Plussat: Close proximity

Miinukset: When we arrived, they say we don’t have rooms despite my confirmed booking. However, they sorted it out quickly

Plussat: Pricing

Miinukset: Parking

Plussat: Location

Miinukset: Nothing

Miinukset: Breakfast was bad

Plussat: Value of money, location

Miinukset: Not so clean, noisy

Plussat: No Heat at the room. No speaking English the receptionist. I change room and the shower took 10 minutes to get warm water. The bellboy it was awesome he was trying to solve our problems and translate to the maintenance and the receptionist. Manager on duty was missing from the hotel. No manager at night shift.......

Plussat: Location

Miinukset: House keeping Very slow WiFi if it works

Plussat: The view of my suite was great. The breakfast was good and a lot of different types of food. Also they were super flexible with my checkout time. I w

Miinukset: I called the reception today asking what time would the gym open and they didnt know. Also the gym schedule differs where someday the morning is only for women and another day it is only for men. They should have two gyms Also, it was super rude from them to call me two hours from my arrival saying they canceled my booking! I had to talk to their manager and booking support. Honestly, I wouldn’t stay again there as i felt the value of money is not met.

Plussat: The hotel had good Location.

Miinukset: I booked a room that had a sea view what i got is a small room with a small window that had part of the sea view . not bad but not that good .

Plussat: Location

Miinukset: Breakfast needs more varieties

Miinukset: When I checked in it was late around 9 pm no one sits on reception they are inside a room behind and you have to call them I had already paid in advance but the cashier insisted that I have to pay , it was Sara who came out and explained to the person that it is paid. The person on front desk was insisting to pay and he said he knows his job as he doing since 6 months ...front office staff so not know about toursit visa ...he was asking me iqama. I told him we are visit Saudi toursit visa mad he was blank. Staff needs more training Thanks

Miinukset: I have never found a 5 star hotel charging for coffee in the minibar. 5 stars hotel over the world are providing the coffee as complementary.

Miinukset: I didn't like house keeping services they are not helpful

Plussat: I hope there is flexibility in cancellation of meal options.

Miinukset: I can’t make cancellation of dinner for one night even I am inform reception before one day because they told me we can cancel through hotel , you have cancel through booking. com . So I contacted with them through email and phone but unfortunately I did not find any response or reply for my mail :(

Plussat: Reception was very friendly

Plussat: It’s was renewed and it is perfect

Miinukset: The location direction in booking is not right, please communicate with hotel to adjust the right location. It take me additional 30 minutes to get the hotel after I called them and they share the hotel location.

Plussat: N thing really, quiet place

Miinukset: Room very tattered, old, awful toiletries, thin towels, furniture stained

Miinukset: Maintenance issues, water pressure n hot water. False promises by r3ception that it's going to be fixed in couple of hours. Wasn't fixed for 2 days until I checked out. No IHG member upgrade n benefits.

Plussat: cleanliness and location

Miinukset: my room was very close to the banquet hall.....very noisy :(

Plussat: the bed

Miinukset: There was a wedding and the staff was busy and I ordered a baby bed is was finish

Plussat: Professional staff

Miinukset: The rooms are very old and disaster

Plussat: I am amazed by their wonderful and very welcome reception staff especially Reza, Sayed and Jasim. They were very professional when they helped me through my stay. I am world class traveler and I have stayed in more than 100+ hotels in the last few years but the holiday inn Cornish staff is exceedingly friendlier than most hotels I visited. I would like to give a special thank you to Reza, Sayed and Jasim for their outstanding behavior.

Miinukset: ac plugs work with extra connection too risky for kids

Miinukset: VERY UNPROFESSIONAL!!!! Receptionists are so unprofessional and can’t handle stuff and I swear they don’t know how to do their job properly!! Comfortable rooms and good food but they really need to consider training their staff. The room service guy even inserted the wrong number in the paying machine so they took extra money from my credit card and i had to order more. And don’t get me started with the problems we had to deal with in the reception with the incredibly unprofessional staff that can’t handle anything and didn’t even tried to give a good apology after all the discomfort!! Very disrespectful. I really wish you at least TRY to work on your staff and APOLOGIZE when the costumer is dissatisfied.

Plussat: Location

Miinukset: Service

Plussat: Almost nothing

Miinukset: Furniture and carpet needs maintenance or change Place is smiley especially during breakfast time no proper ventilation Hot water takes like 10 min to get Rooms are dark not enough lights And many other things. It was one of the worst experiences I ever had

Plussat: Staff

Miinukset: No parking

Plussat: Nothing, except the location

Miinukset: Front desk attitude, low level of hygiene. bad odor and smell. Dirty carpets - walls - curtains