Cresthill Suites Suny University Albany

It was conveniently located to our destination.

This hotel seems to be getting tired. Needs some new carpeting, etc. The staff were never at their station when we checking in, eating , etc. Once they arrived they were friendly and helpful. The breakfast buffet was atrocious.

The front desk girl was very polite friendly she had a good attitude but the only thing that hotel smells like weed it needs a facelift There’s no way that gets an eight and only deserves maybe a four

Convenience to our destination.

The lamp and phone in our room didn’t work. We were supposed to have a suite but the bathroom was broken so they offered two rooms with a discount. One room was slightly updated, but the 2 queen bed room smelled and was very outdated. The bathroom walls were peeling. When we needed something for the bathroom at the front desk they said housekeeping wouldn’t be in until 9am the next morning, and sent us on our way with something to fix the toilet ourselves. The next morning at breakfast, we came back to our room wide open and “cleaned” even though check out wasn’t until 12 (this was at 10:00). We had brought luggage to the car and were told that we should’ve left the privacy sign on the door they thought we left. Then had to go back to the front desk to re activate our keys. When I went back I was laughed at.