Embassy Suites Albuquerque

The parking lot was dark, no lighting at all. I'm blind in one eye and could have hurt myself badly if I did not have my daughter to help me walk to the car and unload my car. Also once we finally got settled and unpacked and were ready to relax, after 12 hours on the road, the TV's were not working and we had to repack everything in order to change rooms. I usually love Embassy Suites but this was one of the worst experiences with a hotel I have had, The manager was nice but obviously frustrated with all the problems we had to endure. And why no break on the room rate since we did not get a breakfast. The day before we stayed in a hotel that cost a lot less but they gave a bagged breakfast we could take with us

We paid full price without the happy hour/refreshments and didn't have any type of breakfast, in addition had to pay $10 to park in the nearly vacant parking lot, while observing hotel employee(s) parking next to the door; the vehicle was still there the morning we left. I understand with the COVID19 going on, however, the price for the room should have reflected the less services offered. The first room given to us was dirty, feces left in the toilet, dirty glasses, messy bed. We got a different room, albeit no apologies from the staff at the reception desk. We are disappointed in Embassy Suites....not our 1st stay with you but probably the last.

The food was great.

The room I expected to get when booking. The room stinked as if it was not properly cleaned