Best Western Plus Hovell Tree Inn

Only the location

Was not given the room i had ordered although had booked 12 months in advance. I had ordered a room with a bath and laundry only to get neither. There was a large dj party in the carpark we were unaware of with a huge smell of spit roast which was extremely loud and unrelaxing when you are on holidays. Walls were paper thin we heard other rooms talking and other noises that should be private. Staff were rude when we mentioned had pre organised that we were bringing two cars and a trailer only to be told there was only room for one car and to park it out in the open off the premises across the street. We had to ask for remotes for the televisions because they were missing. The table in our room felt like it was going to collapse and we were scared to put anything on it. There was 1x full and 2xnearly empty rolls of toilet paper for 2 bathrooms which was not topped up throughout our stay. For a 5 day stay our towels were not changed at all. Lift was sketchy and broke down during our stay locking 3 people inside leaving it out of order to carry luggage upstairs with no offer of help. Only benefit of this hotel was the location. Was going to book for next year but i would rather spend money elsewhere.